Fix Auto UK - Fix Auto Sidcup Reviews 138

TrustScore 4.5 out of 5

4.6

Unit 5, Five Arches Business Estate, Maidstone Road, DA14 5AQ Sidcup, Kent, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The most professional outfit out there i used these when my bmw 840i was damage all down passenger side car was returned in showroom condition repair was perfect was kept informed all through repair b... See more

Company replied

Rated 5 out of 5 stars

The service was amazing - kept up to date at all times with what was happening to the car. The job was done perfectly and the car come back immaculate and the cleanliness was superb. The car was colle... See more

Company replied

Rated 5 out of 5 stars

Very good customer service. Excellent repair work and car retuned sparkling clean inside and out. They even removed scuff marks from the opposite side of my car without being asked to do so. Would def... See more

Company replied

Rated 5 out of 5 stars

It very good bodywork repair etc inc very cleaning car wash etc I impressed as other car wash was poor not clean properly as I prefer your company car wash I hope I try ask them clean my car again in... See more

Company replied


Company details

  1. #22 of 37 best companies in Vehicle repair shop
  2. #12 of 17 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #33 of 63 best companies in Vehicle Repair
  5. #28 of 56 best companies in Car service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Unit 5, Five Arches Business Estate, Maidstone Road, DA14 5AQ, Sidcup, Kent, United Kingdom

  • 0208 309 5151

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service was amazing

The service was amazing - kept up to date at all times with what was happening to the car. The job was done perfectly and the car come back immaculate and the cleanliness was superb. The car was collected and dropped back to me when said and courtesy calls were made to let me know of collection and re delivery. Would 100% use these guys again. Very professional and amazing to deal with - thank you

14 November 2022
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

Good Afternoon Lucy - What an amazing review - thankyou! I will pass your kind words on to our team - Tammy

Rated 5 out of 5 stars

Amazing service

I was extremely pleased with the quality of the repairs and the service I received! They also cleaned the car & it looks brand new. The gentleman who collected and delivered the car was lovely and polite and answered all my questions.

2 December 2022
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

Thankyou for your lovely review Yvonne. I will pass your kind compliments to our team - Tammy

Rated 5 out of 5 stars

Efficient and friendly staff.

The reception staff were extremely polite, friendly and during the time when my car was being repaired, kept in constant touch with me by phone. The repairs were carried out very professionally and to a high standard.

16 November 2022
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

Thankyou Geoff for your lovely review - Tammy

Rated 5 out of 5 stars

Very good service & friendly staff

Very good service
Car looked brilliant again after an accident
Regular updates
Friendly and helpful staff
Would recommend for defo!

12 November 2022
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

Good Morning Rebecca, Thankyou for your lovely review - I will pass your kind comments on to our staff - Tammy :)

Rated 5 out of 5 stars

Fix Auto Sidcup delivered a friendly…

Fix Auto Sidcup delivered a friendly and professional service while undertaking damage repairs to our car. They provided regular progress updates keeping us informed as the repairs progressed.
Great courtesy car too. Many thanks Auto Fix Sidcup

8 October 2022
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

Good Morning Mr Cushion, Thankyou so much for your lovely review! We are so pleased to hear you are happy with our service and the repairs to your vehicle - Tammy

Rated 1 out of 5 stars

They fix not good at all not…

They fix not good at all not even put my bumper properly and from remote bajac not opening withe key

23 September 2022
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

Good Afternoon Mr Koc = I am sorry to hear you are not happy with the repairs to your vehicle. I have checked our system and cannot see any issues being raised, please can you contact our reception team on 0208 309 5151 so that we can assist with this issue

Rated 5 out of 5 stars

Excellent service rang me to arrange…

Excellent service rang me to arrange recovery of car to garage Kept me informed and gave estimate of time for repairs. Only contact was with repairs garage as insurance company were unresponsive etc. received courtesy car which was a new car. Car repaired and cleaned to high standard

14 September 2022
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

Good Morning - thankyou very much for taking the time to leave this lovely review - Tammy

Rated 4 out of 5 stars

Very impressed with the work thats been…

Very impressed with the work thats been done on my car. It took a little longer than anticipated but I was given constant updates which was was reassuring. Overall a good experience

6 September 2022
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

Good Morning Jessica - Thankyou for taking the time to leave us a lovely review - Tammy

Rated 1 out of 5 stars

Director extremely rude and…

Director extremely rude and confrontational. Not professional. Very under staffed.

Took 7 weeks to get the van booked in then made me wait 3 days to collect my van once it was repaired as they didn’t have any ‘empty slots’ for me to come in, then told me if i couldn’t make the one day they offered me I would be charged £60 a day for the courtesy car.

Would never use again.

Van returned with engine light on it didn’t go in with one on. I have yet to take this to ford to diagnose what this is.

31 August 2022
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

I am sorry that you felt unhappy with our service.
Due to parts availability issues on many makes of vehicle and the effects of Covid 19 there was a delay in booking your vehicle in with us.
Repairs were however completed on 22/08 .When notified that your vehicle was ready for collection you advised us that you could not collect because of work commitments and would be unavailable until 25/08 We advised you that as per your insurers stipulation this would incur hire charges on the courtesy vehicle as they must be returned within 24 hours of the repair completion ( this is in the terms and conditions that you had previously read and signed )you then agreed you could collect your vehicle at 8am the following day.
You then informed us that you had an accident in our courtesy vehicle resulting in some damage. We advised you to contact your insurers to set up a claim for this before coming to collect your vehicle the following day to avoid any unnecessary delays.
When you arrived to collect your vehicle the next day you advised us you had not had time to contact your insurance company to report the damage to our vehicle. We requested that you do this whilst on site. You were not happy with this as you said that you needed to get to work. It was explained to you that this needed to be done before handover of your own vehicle. You were then rude and awkward towards our receptionist, who found you intimidating, you also said that you did not want to contact your insurers.
Our manager then spoke with you to confirm that the claim did need to be set up and that we were unable to do this on your behalf. You eventually agreed to contact your insurers and set up the claim. At no time were any of our staff rude or confrontational despite your unhelpful demeanour.

Rated 5 out of 5 stars

Great service

Great service, car fixed as brand new

27 August 2022
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

Thankyou for the 5* review - it is very much appreciated - Tammy

Rated 4 out of 5 stars

Thanks great service

Thanks great service.
Staff were a very helpful throughout fully explained the processes.

Very pleased with the work completed on out car

23 August 2022
Fix Auto UK - Fix Auto Sidcup logo

Reply from Fix Auto UK - Fix Auto Sidcup

Good Morning Sarah, Thankyou for taking the time to leave us a lovely 4* review - Tammy

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look