Fixheadphones Reviews 

614
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting that their headphones were repaired to a high standard and often returned looking and working like new. Many people highlighted the remarkable speed of service, with repairs often completed and returned within a week, exceeding expectations. Reviewers also appreciated the clear communication throughout the process and the excellent value, often saving them from buying new headphones. Overall, consumers highly recommend this service for its reliability and the superior quality of replacement parts, ensuring their headphones have an extended lifespan.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting its speed, efficiency, and... See more

Product

People report positive experiences with product, with many customers expressing satisfaction that their... See more

Quality

Clients share positive opinions on quality, with many reviewers noting that their headphones were returned in... See more

Response time

Customers had positive experiences with response times, consistently praising the quick and efficient... See more

Price

Customers consistently note positive experiences with price, often describing it as inexpensive, reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sent off my Marshall Major IV headphones for repair as the cushion part of the on ear had started coming apart to reveal the foam inside the cushion. They’re back in perfect condition within a 3-4 day... See more

Rated 5 out of 5 stars

Headphone ear cushion replacement. Really easy/straightforward from start to finish. I was sent postage labels so just had to take to post office. Great communication at every stage. Turnaround... See more

Rated 5 out of 5 stars

Highly Recommend - headphones sent away for headband and hinge replacement after breaking. Repaired and sent back within one day. Headphones returned looking as good as new. Kept updated when headphon... See more

Rated 5 out of 5 stars

Absolutely fantastic service, thank you. Headphones fixed and returned in less than a week and they look as good as when they were new. Plenty of communication on the progress, really high qualit... See more


Company details

  1. Audio visual equipment repair service
  2. Electrical repair shop
  3. Electronics repair shop

Written by the company

We specialise in Beats by Dre headphone repair. Beats Solo Repair, Beats Studio Repair, Beats Pro Repair and Beats Wireless. We can fix your beats headphones within days. Headbands, Earpads, Wires and Speakers


Contact info

4.9

Excellent

TrustScore 5 out of 5

614 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(614)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Very simple process, easy to deal with and good communication from start to finish , Sent off my headsets warped to be replaced and received them within 3 business days.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I've used Fixheadphones twice now.
The first time I used the service, I was quite hesitant and Louis answered all my questions before I sent off my headphones. Because it was a great experience, this second time I did not hesitate to use the service again.
Both occasions, the service was speedy. This time around, I sent my headphones on a Monday and I've received them on the Thursday, speedy turnaround. Thank you!

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Bose Q35 lost sound in left side

Bose Q35 lost sound in left side. contacted Fixheadphones.com in Provo. They sent me shipping packet for repair.
Sent me invoice on repair cost. under $100 including shipping both ways
Received repaired headset back within a week of paying invoice.
Very Happy with set.
Good communication when contracted.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent professional speedy service

Excellent professional speedy service. I couldn’t have asked for a better job. Headphones came back promptly and in great working order, looked brand new with the new ear pads, which I was reluctant to do myself.
Would highly recommend.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I needed my beats headphones fixing as they weren’t sitting on my head properly and part of the plastic had cracked. I sent photos to Louis and he told me what I needed to have done and how much it would be. I sent them off and when they were returned I was absolutely delighted with the results. The whole process was very quick and efficient. Thank you so much! - Highly recommend using this company

17 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Sent headphones off for new earpads and they were back within 4 days of sending.

16 March 2024
Unprompted review
Rated 5 out of 5 stars

Wow, they’re legit

Wow, have to say I’m impressed. At first I wasn’t too sure they were legit, so read the reviews. I sent my Beats Solo via signed delivery on a Monday afternoon and got them back the Friday. I was surprised at the speed of service and my beats are working again. I was fortunate that at the time their was a special offer of 12% discount which I’m glad I took advantage off. However, I would have been happy to have paid the full price as the service and communication was fantastic.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service. My headphone band had snapped and tape wasn’t holding them together but now they’re as good as new and at a great price! I’m really happy with the speed of the service and quality of the fix. Will definitely be using this service again if needed and recommend others to use it too!

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Beats Solo 3 speaker - fixed!

My daughter’s Beats Solo 3 had no sound on one side. After reading the excellent reviews for Fix headphones and contacting Louis for a quote, I sent them off for repair rather than buy a new pair. A week later the headphones arrived home perfectly fixed and I have a very happy daughter. The process was seamless with great communication and clear instructions, I highly recommend the service. Thank you!

14 February 2024
Unprompted review
Rated 5 out of 5 stars

No complaints

I was panicking a little about sending my headphones off and not getting them back in time but they came way earlier than I expected and like they were never broken. 10/10 service, thank you!!!

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Excellent refurbished headphones, in great condition, working perfectly. Fairly priced and delivered two days after ordering. Highly recommend this company.

11 February 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

My beats fell apart when the side plastic separated next to the power button. Within 7 days my headphones were back with me and in perfect condition. Great service.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

I sent my headphones off because there…

I sent my headphones off because there was crackling and one side wasn’t working. The communication was very good from start to finish and I got them back within a week. Very happy and would recommend 👍🏻 The whole experience was smooth and I'm satisfied with the repair and service.

9 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look