Good overall. Only criticism is packing. Just wrapping a cardboard sleeve around a drill battery and then leaving it loose in a larger cardboard box isn't great, although it arrived unscathed.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Good service- speedy delivery. Maybe my inexperience but I didn’t realise the hinges came in twin packs. Needed three for a shed door but ended up with six. I’ve checked back on the website and can’t... See more
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When ordering my product, my bank blocked my payment card (probably due to being in the Canary Islands at the time). I attempted the transaction again and it went through but I wasn’t sure if I had be... See more
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Order arrived within 24 hours. First class service, I could not ask for better. Fedex messed up as they sent the delivery confirmation to someone else, who turned up at our house asking for her parcel... See more
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Company details
- Tool shop
- also in
- DIY Store
- Drilling equipment supplier
- Electrical equipment supplier
- Hardware Accessories Store
- Home improvement shop
About Fixings Store
Written by the company
Welcome to Fixings Store, your one-stop destination for all your fixing and home improvement needs. We are an online business dedicated to providing fixings, power tools, hand tools and home improvement accessories. With a wide range of shopping departments and a commitment to customer satisfaction, we strive to be the go-to platform DIY requirements.
Our History
Born from our 20,000sq/ft premises in Ashford, we come from a business group with over 30 years of experience distributing fixings and construction consumables to some of the largest national infrastructure projects of recent times. We even manufacture our own goods such as drill bits, cutting discs and screws!
Our customer base is diverse, ranging from DIY enthusiasts to professional builders, contractors, and tradespeople. We serve homeowners and individuals looking to tackle home improvement projects, as well as construction companies and businesses in need of bulk fixing supplies. Our user-friendly website and streamlined ordering process make it easy for anyone to find and purchase the products they need with just a few clicks.
Our Values
At Fixings Store, we believe home improvement and the construction industry should not be at the cost of our planet. Energy usage, waste generation, air pollution, water consumption and habitat destruction are the adverse effects of building and renovations despite new regulations.
It’s our mission to bridge the gap between our customers and the environment by funding tree plants, carbon avoidance projects and renewable and nature-based projects with every order through our connected climate partners. Learn more about our current reforestation project here.
Our Vision
We have an ambitious vision for the next five years. Our goal is to establish ourselves as a leading and anchored name in the trade and home DIY sector, not only in the UK but also across Europe. We aim to be the go-to destination for individuals, businesses, and contractors seeking high-quality fixing products and services.
To achieve this vision, we are committed to providing some of the greatest buying and installation and tutorial guides available in the industry. We understand that navigating the world of fixings can be overwhelming, especially for those new to the trade or DIY projects. That's why we want to empower our customers with comprehensive guides that simplify the process of selecting, purchasing, and installing fixings. By offering expert advice and practical resources, we aim to enhance our customers' confidence and knowledge, ensuring they make informed decisions for their projects.
Why Fixings Store?
Written by the company
- You Shop = We Plant 🌳
- Many of us in Great Britain are worried about the impacts of climate change on future generations. Our reforestation commitment will connect our enthusiastic home renovators, contractors and tradespeople with the planet we build on, through simply shopping on our website.
- Your New Trusted (and experienced) Supplier
- Whilst we're a relatively new start-up digital business, we bring over 3 decades of experience and knowledge to our website and customers. In that time we've seen the market change with new techniques, practices and brands that have revolutionised the way the construction and DIY sector has operated.
Contact info
Technology House, Brunswick Road, TN23 1EN, ASHFORD, United Kingdom
- 01233 344940
- info@fixingsstore.com
- fixingsstore.com
4.3
Excellent
580 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent the wrong item
Sent the wrong item. Supposed to be a semitransparent green vapour barrier to see stud timbers and sent black Dpm.
UPDATE: I’ve still not had a refund or had the incorrect item collected 11 days later (now Jan 24th). I have never complained about bad service before but this is ridiculous. SECOND UPDATE. I still haven’t had my refund or had the item picked up and returned and it’s the 31st of January. The last contact with Josh suggested DX couriers had been several times to for it but it has been outside our house under the ring doorbell since day one so this is a blatant LIE! No email confirmation of a pick up either. It’s only a roll of DPM so doesn’t require heavy lifting equipment. No contact from them for over a week now so further action will be needed if this isn’t sorted asap. Absolutely shocking.
11 January 2026
Reply from Fixings Store
Good afternoon Glyn,
We're all very sorry to read your comments and see the chosen star rating for your order, and we really appreciate the frustration the mishap on your order caused.
I understand after speaking with Josh that we had a picking and packing error on your order. We will be organising a refund and proper rectification on the items if a replacement is required for you.
I appreciate you may be put off us now Glyn, but if you decided to give us another shot in the future please do reach out to us on info@fixingsstore.com and we will organise a little something for you on the next order.
Have a great weekend and our apologies once again.
All the best,
Fixings Store
Delivery issue - Sorted
I had an issue with a delivery but Josh sorted it quickly and with no hassle.
I really appreciated the service.
5 January 2026
Reply from Fixings Store
Good afternoon Ben,
Many thanks for your star rating and comments. Josh is very appreciative of your kind words.
Have a fantastic rest of your week and we look forward to serving you again soon.
All the best,
Fixings Store
Reply from Fixings Store
Happy new year Mr Davis!
Many thanks for your star rating and feedback regarding your recent order. Have a fantastic weekend and we look forward to serving you again soon.
All the best,
Fixings Store 🔨🖥️
Reply from Fixings Store
Happy new year Sue! Many thanks for the glowing comments and star rating of us. We really appreciate it.
Have a fantastic weekend and we look forward to serving you again soon.
All the best,
Fixings Store 🔨🖥️
Definitely recommend this company!
Josh was really helpful, and upgraded the delivery to next day, and helped with the warranty process.
Great service, product arrived next day and pleased with it.
Definitely recommend buying from Fixing Stores, and also the chat line is live, no useless chatbot, great company.
22 December 2025
Reply from Fixings Store
Happy new year Alan and thank you SO much for such wonderful feedback. This is so great to hear and Josh so happy to hear your comments.
Have a fantastic weekend and we look forward to serving you again soon.
All the best,
Fixings Store
Reply from Fixings Store
Many thanks your order with us as well as this wonderful feedback and star rating, G Ivey!
Have a fantastic weekend and we look forward to serving you again soon.
All the best,
Fixings Store
Reply from Fixings Store
Many thanks for the feedback and star rating!
Have a great weekend and we look forward to serving you again soon.
All the best,
Fixings Store
Have NOT had the delivery
Have NOT had the delivery, might be FEDEX but they said address was wrong so nothing delivered needed the items for Monday
3 December 2025
Reply from Fixings Store
Hi Michael, we’re really sorry to hear about the delivery issue. We understand how frustrating that must have been, especially when you needed the items for Monday.
After reviewing the order with FedEx, it appears there was an addressing error on the courier’s side which caused the delay. Although the order was placed with our standard delivery service, we’re glad to see the parcel still arrived within 2 working days once the issue was corrected despite the delivery address issue.
All the best,
Fixings Store
I needed fixings
I needed fixings
They had fixings
the price was good
the postage was quick
I am very happy
I can nail things to things now! job done
27 November 2025
Reply from Fixings Store
You wrote a review
We read the review
The stars were five
The happiness is mutual
Go forth and nail things to things!
(Just watch your thumbs)
Job done.
All the best,
Fixings Store 😉
Reply from Fixings Store
Many thanks for the star rating and comments Barry - glad to hear it arrived on time with great prices and service! 🌟
Have a great week and we hope to see you again soon.
All the best,
Fixings Store
Easy to order fast delivery
Easy to order fast delivery, real good price including delivery
26 November 2025
Reply from Fixings Store
Thanks a bunch for the great review! Glad to hear ordering was easy and the delivery hit the mark. Always good to know our prices are doing their job too! Appreciate you choosing us 🙌
Have a great week,
Fixings Store
Almost £30 cheaper than screfix
Order almost £30 cheaper than screfix - arrived on time delivered by fed ex
22 November 2025
Reply from Fixings Store
Really appreciate the review! Great to hear we saved you a solid chunk compared to Screwfix and got everything to you on time.
Thanks for ordering with us 🙌
See you again soon,
FIxings Store
5* Fixings Store, 3* FedEx.
I would give Fixings Store 5 stars for their service, but I've knocked a star off due to a slow delivery service from FedEx (sorry about that, but the whole E2E service is important).
20 November 2025
Reply from Fixings Store
Thanks so much for the review! Really glad you were happy with our service. Sorry to hear the delivery was a bit slower than expected. We’re always working on tightening that up.
Appreciate the honest feedback and for choosing Fixings Store 🙌
All the best,
Fixings Store
slow delivery of goods
delivery of goods took a while, payment taken quickly though !
19 November 2025
Reply from Fixings Store
Hi C P Johnson-Firth, I am very sorry to hear of your feedback and 1-star rating. This is far from the experience we want for our customers.
I have tried to locate your order within our system but I can't find details on the name provided and I do not see a reference against your review. Please reach out to us directly on sales@fixingsstore.com with your order number and we shall act as a priority to get this resolved for you.
All the best,
Fixings Store
Reply from Fixings Store
Thanks for the 5 stars! Great to hear you got a solid price and next-day delivery hit the spot.
Really appreciate you choosing Fixings Store 🎉
All the best,
Fixings Store
Legendary experience
Legendary experience. These guys got the goods to keep you grinning.
8 September 2025
Reply from Fixings Store
Heroes don’t wear capes; they order their fixings from us!
Thanks for the legendary review! We’ll keep the goods coming if you keep the grinning going!
Reply from Fixings Store
Thanks ever so much for the star rating and feedback! Glad to hear it arrived punctually from our couriers.
Have a great weekend and we're looking forward to serving you again soon.
All the best,
Fixings Store
Reply from Fixings Store
Hi Alan, many thanks for your star rating and comments. Glad to hear your order arrived quickly.
Have a great weekend and we look forward to serving you again soon.
All the best
Fixings Store
Good Service
Delivery was prompt, I made an issue ordering the wrong item and Josh was really helpful in resolving this and getting the item I should have ordered out. DX the delivery company left item outside a door on a retail park on both occasions.
27 October 2025
Reply from Fixings Store
Thanks so much for the 5 stars! Really glad to hear the delivery was prompt and that Josh could help get everything sorted after the mix-up — he’ll be chuffed to hear that. S
orry to hear about DX leaving the parcel outside, though; we’ll pass that feedback on to them.
Thanks again and we look forward to seeing you again soon.
All the best,
Fixings Store
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