Good overall. Only criticism is packing. Just wrapping a cardboard sleeve around a drill battery and then leaving it loose in a larger cardboard box isn't great, although it arrived unscathed.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Good service- speedy delivery. Maybe my inexperience but I didn’t realise the hinges came in twin packs. Needed three for a shed door but ended up with six. I’ve checked back on the website and can’t... See more
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When ordering my product, my bank blocked my payment card (probably due to being in the Canary Islands at the time). I attempted the transaction again and it went through but I wasn’t sure if I had be... See more
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Order arrived within 24 hours. First class service, I could not ask for better. Fedex messed up as they sent the delivery confirmation to someone else, who turned up at our house asking for her parcel... See more
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Company details
- Tool shop
- also in
- DIY Store
- Drilling equipment supplier
- Electrical equipment supplier
- Hardware Accessories Store
- Home improvement shop
About Fixings Store
Written by the company
Welcome to Fixings Store, your one-stop destination for all your fixing and home improvement needs. We are an online business dedicated to providing fixings, power tools, hand tools and home improvement accessories. With a wide range of shopping departments and a commitment to customer satisfaction, we strive to be the go-to platform DIY requirements.
Our History
Born from our 20,000sq/ft premises in Ashford, we come from a business group with over 30 years of experience distributing fixings and construction consumables to some of the largest national infrastructure projects of recent times. We even manufacture our own goods such as drill bits, cutting discs and screws!
Our customer base is diverse, ranging from DIY enthusiasts to professional builders, contractors, and tradespeople. We serve homeowners and individuals looking to tackle home improvement projects, as well as construction companies and businesses in need of bulk fixing supplies. Our user-friendly website and streamlined ordering process make it easy for anyone to find and purchase the products they need with just a few clicks.
Our Values
At Fixings Store, we believe home improvement and the construction industry should not be at the cost of our planet. Energy usage, waste generation, air pollution, water consumption and habitat destruction are the adverse effects of building and renovations despite new regulations.
It’s our mission to bridge the gap between our customers and the environment by funding tree plants, carbon avoidance projects and renewable and nature-based projects with every order through our connected climate partners. Learn more about our current reforestation project here.
Our Vision
We have an ambitious vision for the next five years. Our goal is to establish ourselves as a leading and anchored name in the trade and home DIY sector, not only in the UK but also across Europe. We aim to be the go-to destination for individuals, businesses, and contractors seeking high-quality fixing products and services.
To achieve this vision, we are committed to providing some of the greatest buying and installation and tutorial guides available in the industry. We understand that navigating the world of fixings can be overwhelming, especially for those new to the trade or DIY projects. That's why we want to empower our customers with comprehensive guides that simplify the process of selecting, purchasing, and installing fixings. By offering expert advice and practical resources, we aim to enhance our customers' confidence and knowledge, ensuring they make informed decisions for their projects.
Why Fixings Store?
Written by the company
- You Shop = We Plant 🌳
- Many of us in Great Britain are worried about the impacts of climate change on future generations. Our reforestation commitment will connect our enthusiastic home renovators, contractors and tradespeople with the planet we build on, through simply shopping on our website.
- Your New Trusted (and experienced) Supplier
- Whilst we're a relatively new start-up digital business, we bring over 3 decades of experience and knowledge to our website and customers. In that time we've seen the market change with new techniques, practices and brands that have revolutionised the way the construction and DIY sector has operated.
Contact info
Technology House, Brunswick Road, TN23 1EN, ASHFORD, United Kingdom
- 01233 344940
- info@fixingsstore.com
- fixingsstore.com
4.3
Excellent
580 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
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Reply from Fixings Store
Many thanks for your star rating and feedback Stuart.
Have a fantastic rest of your week and we're looking forward to serving you again soon.
All the best,
Fixings Store
Reply from Fixings Store
Many thanks for the comments Dale! Glad to hear the prices and delivery were all good!
Have a great rest of the week and we're looking forward to serving you again soon.
Take care,
Fixings Store
Perfect thank you...packed properly..
Perfect thank you...packed properly..
And fast dispatch
28 October 2025
Reply from Fixings Store
Many thanks for the star rating and feedback Hassan. We're super happy to see the dispatch and packaging were perfect.
Have a fantastic rest of the week Hassan and we hope to serve you again soon.
All the best,
Fixings Store
Reply from Fixings Store
Many thanks for the 5-star rating and feedback! Always great to see the delivery and customer service has been well received ☺️
Have a fantastic week and we look forward to serving you again soon.
All the best,
Fixings Store
Reply from Fixings Store
Many thanks for the star rating and comments Adi! We're very pleased to hear the pricing and delivery were well received.
Take care and have a great rest of your week.
All the best,
Fixings Store
You sent me the wrong item
28 October 2025
Fast and easy to deal with.
28 October 2025
Reply from Fixings Store
Many thanks for taking the time to review us Stuart. We really appreciate it and (genuinely) every bit of feedback goes a long way to improve our operations and secure future business!
Have a fantastic day and we hope to serve you and friends soon.
All the best,
Fixings Store
Reply from Fixings Store
Many thanks for taking the time to leave us feedback, Patrick. Always a pleasure to hear an order has arrived within 24 hrs.
Have a great rest of your week and we look forward to serving you again soon.
Take care,
Fixings Store
Reply from Fixings Store
Hi Neil, thank you for the glowing star rating and feedback regarding your recent order. This is exactly what we're striving for, so fantastic to read it has been well received.
Have a great upcoming weekend and we look forward to serving you again soon.
All the best, from the team at
www.fixingsstore.com
Reply from Fixings Store
Many thanks for the star rating and comment Terry - glad to hear you're happy and the order arrived quickly.
Have a great week!
Regards,
Fixings Store
Fast delivery
Had the product as promised but I didn’t need it anymore as my partner found same product a lot cheaper on a different site. I rung the store and was told to refuse the delivery which I did. However the next day it was delivered again and my partner thinking it was something else took it in. I tried in vain to get back in touch with company but it just rang and rang so I gave up in the end. Kept the product and re sold it at a loss. Can’t fault the speed of delivery or the initial customer service call as he was excellent. Just couldn’t get back in touch the second time. Hence one less star. I would buy again but I’ll be checking different prices first.
25 August 2025
Reply from Fixings Store
Good afternoon Lisa,
Many thanks for your star rating and comments. I am sorry to hear that you had a difficult time contacting us regarding the return request for your order. This isn't normally like us, and in the event of exceptional circumstances, we always have LiveChat and Email as alternative contact mediums in case you didn't see we had those.
We do always try to remain as competitive as possible with our pricing so if you see that you can source something cheaper elsewhere please do reach out to us and we'll see if we can do anything for you.
All the very best,
Fixings Store
Good price and quick delivery.
14 October 2025
Reply from Fixings Store
Hey Kaspars,
Many thanks for the star rating and comments. We're very happy to hear you were pleased with the price and delivery of your recent order.
Have a fantastic week and we're looking forward to serving you again soon.
Regards,
Fixings Store
Reply from Fixings Store
Hey Maciej, thank you for your star rating and feedback. We really appreciate it.
Have a great week and we look forward to serving you again soon.
Regards,
Fixings Store
great website
great website, easy to find just what you require. Also at a decent price. Definitely recommend and use again.
15 October 2025
Reply from Fixings Store
Hi JSG,
Many thanks for your star rating and comments - great to hear you'd consider us again in the future.
Have a fantastic week and we look forward to serving you again soon.
All the best,
Fixings Store
The ordering process was very easy and…
The ordering process was very easy and delivery was as promised.
9 October 2025
Reply from Fixings Store
Good afternoon Don,
Many thanks for the comments and star rating. We're very pleased to hear the ordering process was simple and delivery arrived as planned.
Have a great week and we look forward to serving you again soon.
Regards,
Fixings Store
Reply from Fixings Store
Many thanks for the star rating and feedback Phil! Glad to hear it arrived ok and was quick for arrival!
Have a great week and we look forward to serving you again soon.
All the best,
Fixings Store
Excellent service
13 October 2025
Reply from Fixings Store
Hi Daniel,
Many thanks for your star rating and feedback - we're very pleased to hear you were happy with the products and service.
Have a great week and we're looking forward to serving you again soon.
All the best,
Fixings Store
Great the had the product I needed at a…
Great the had the product I needed at a great price and posted same day and arrived on time.
And will be using again.
9 October 2025
Reply from Fixings Store
Hi Steve,
Many thanks for the star rating and comments - great to hear price was good, dispatch time was good and the arrival was on time!
Already looking forward to serving you again soon!
All the best,
Fixings Store
Ordered Paslode nails and paid for next…
Ordered Paslode nails and paid for next day delivery.
This didn't happen.
12 October 2025
Reply from Fixings Store
Hi Matt,
Thank you for your feedback regarding this order. I am sorry to hear our couriers were late on this occasion in delivering your order. We are always more than happy to refund the difference in any delivery upgrades that are late so please do reach out to us in sales@fixingsstore.com with your order number and we will look into this for you.
Apologies once again.
All the best,
Fixings Store
Reply from Fixings Store
Many thanks for the feedback Cavan, we really appreciate it!
Have a great week!
All the best,
Fixings Store
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