Fixmysite.com Reviews 211

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

This is the second time we have used Fixmysite.com to repair our site. In this case the site had suffered an aggressive virus attack and was completely disabled. These guys are amazing, communication... See more

Company replied

Rated 5 out of 5 stars

Fixmysite gave me good advice in dealing with an old WordPress site with multiple problems. Their persistence saw it through to an affordable and effective conclusion. They are always polite and exp... See more

Company replied

Rated 5 out of 5 stars

FixMySite keeps the Lobby School able to serve its customers by maintaining its WordPress website. And when new problems at times arise they quickly and effectively solve them. Greatly appreciated and... See more

Company replied

Rated 5 out of 5 stars

Literal super heroes! Halloween was scary in deed!! My hosting company did not know what was wrong with my site, then they went radio silence. They did scans on malware, and phishing...but it was... See more

Company details

  1. Website designer
  2. IT support and services

Written by the company

We fix WordPress issues right away. On-demand website support for quick fixes, small changes, migrations, speed optimization, malware removal, and redesigns. Fixed or 100% money-back guarantee!


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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Rated 5 out of 5 stars

Efficient and professional service

Great experience, tech was patient, knowledgable and efficeint. Had several issues and he handled each one thoroughly and promptly. I had a little bit of confusion paying for th emigration service, could of just been me.

28 June 2023
Unprompted review
Rated 5 out of 5 stars

Responsive and Honest

They are very responsive and honest. I used them for two occasions. They fixed our first problem and were not able to fixed second problem. They immediately refunded for second work that they could not complete. I will hire them again if there is any issue on my site.

8 March 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

The engineer who helped me Faycal did a fantastic job and cleaned up my site in no time. He even went the extra mile to guide me on the next steps to prevent further issues. Highly recommend their service.

9 January 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING!

AMAZING!
Happy I found out about this company.
Fast (really fast) & easy support and service.

Would definitely work more with them.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Totally repaired!

After 2 weeks of frustrating struggle and getting help from our site host, Wordpress, and our plug-in guru, Salam Zahedan looked at the site, told me this would be difficult to solve, and made one suggestion. It worked and we are up and running again. Thank you so much Salam.

14 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent and reasonable solution to your site problems.

I have used this service many times to keep my internet store running properly. Each time they fixed the problem with no delays and the fix worked! Their prices are more than reasonable and they have never asked for additional funds even though the work may have required more time and effort than originally estimated.
If you have a problem with your site, give them a try!

14 May 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. The response was almost instantaneous and the problem was solved quickly. FixMySite will be my go-to from now on.

28 April 2022
Unprompted review
Rated 1 out of 5 stars

Ignore their own security and unprofessional

We hired Fixmysite.com to fix some WordPress issues on our site. Paid them in advance as is required, and before starting the work, they ignored their own security protocols for our password access.

They asked us to send them their required security access for our website through Onetimesecret.com. They then could not find the email sending them the open link from the Onetimesecret.com program they told us to use.

They then asked us to send our WordPress and web hosting passwords to their general support mailbox and said it would be "ok." When we said no, they sent us a new link to a different security program. Ignoring their own security is a total rookie move and so unprofessional.

At that point, we had lost our trust in them for obvious reasons and had spent a couple of hours getting everything they needed ready, which was very frustrating.

Not everyone is an IT professional and understands or knows the ramifications of such lackadaisical bad behavior. We asked for our money back immediately, and they returned it.

23 February 2022
Unprompted review
Fixmysite.com logo

Reply from Fixmysite.com

Hi John, we really appreciate your constructive feedback. As stated in your input, FMS was offering and trying all possible secure methods to help your side send over the required credentials. In your case, our last resort was a secure email, where we follow an email purging protocol, if used. Thanks for giving us a try.

Rated 5 out of 5 stars

At the recommendation of a friend

At the recommendation of a friend and mentor, I contacted Fixmysite. The process to update my website was quick and easy. I certainly will used them again in the future and have no hesitation in recommending them to others. Thank you!

16 February 2022
Unprompted review
Rated 5 out of 5 stars

WordPress issue solved free!

I had a problem on my WordPress and they guided me on the resolution for free! I am forever thankful to them and I will sure ask them next I have an issue on my website.

6 February 2022
Unprompted review

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