A misunderstanding when we booked the Farm-Fest event, which we only realised when we checked our back account. Expecting a nightmare to resolve our issue of one ticket to many but the service we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My girlfriends and I had the best day of dancing, the DJ’s Artful Dodger etc were brilliant, only left the dance floor to hydrate. Best way to get your dance on in a safe enjoyable environment and be... See more
Company replied
I had to ask for a refund as an up and coming event was postponed till next year. They responded straightaway and were able to give me a full refund which was received within a few days. I have found... See more
Company replied
1. Easy to purchase tickets, they don’t make you create an account which I appreciate 2. Team was helpful when I lost my ticket, I emailed them my proof of payment and they replied with my tic... See more
Company replied
Company details
Written by the company
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Contact info
Cameo House, 11 Bear Street, WC2H 7AS, London, United Kingdom
- 020 3700 0610
- team@fixr.co
- fixr.co
4.5
Excellent
644 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a query around some tickets…
Had a query around some tickets purchased and was helped very quickly with helpful advice, good customer service on display
11 March 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your query was handled quickly and that you received helpful advice. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Resolve issues effectively
Fixr took over the management of tickets from an event that I originally bought tickets for from the actual event organiser. At times it has seemed like the interface between the two companies has been a bit clumsy but each time I have contacted Fixr they have responded and resolved the issue. The people sending emails seem to be polite and friendly
10 March 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that any issues were resolved quickly and that our team was polite and friendly throughout. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Ticket Enquiry
The feedback I received from Tramaine on the uncertainty I had really left me at ease. Response time is great as well. Keep it up Team FIXR. 👏
9 March 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our team was able to put your mind at ease and that you were pleased with the quick response time. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
refund
I couldn’t make it to an event I had paid for and was unable to sell the ticket. I wasn’t sure if it was possible to get a refund at all but when I reached out to customer service they were responsive and helpful and simply asked for proof that the event organiser authorised the refund. I really appreciated the support and I got a full refund after a few emails, thank you specifically Amelia, Fixr.
28 February 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that the process was clear and that our team was able to assist you with your refund smoothly and efficiently. We appreciate your kind feedback
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Great Customer Service!
Great platform.
We had an issue with our account, and it was quickly resolved when we needed it to be. Customer service was fantastic.
6 March 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you’re enjoying the platform.
We're happy to hear that the issue with your account was resolved quickly and that you had a fantastic experience with our customer support team. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I had a great experience with getting…
I had a great experience with getting help with a refund. I got helpful emails within ours.
5 March 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you had a great experience with our support team.
We're happy to hear that your refund query was handled quickly and that you received helpful responses within a short time. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Love the app and customer service
Love the app. Customer service is spot on.
Tramaine sorted out my problem quickly without any stress, so helpful.
Highly recommend.
Definite 5 star service
6 March 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your wonderful review! We're so pleased to hear that you're enjoying the app and had such a positive experience with our customer support.
It’s great to know your issue was resolved quickly and stress-free. We appreciate your kind words and recommendation -we are glad you had a positive experience!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Query about accessing event tickets
I messaged with a query about accessing my event tickets and recurved a promo response with information and tickets attached. Excellent customer service, thank you.
6 March 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you received excellent support from the team.
It’s great to know that your query about accessing your tickets was handled promptly and that you received the information and tickets you needed. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Fast Responses
I had a ticket issue which was not visible on the fixr app. I contacted the fixr team and they managed to sort this issue out asap. Great customer response rates.
5 March 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you received great support from the team.
It’s great to know that the issue with your ticket not appearing on the app was resolved quickly and that our team was able to assist you promptly. We really appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Had a problem accessing tickets at…
Had a problem accessing tickets at first contacted FIXR team and they got back to me really quickly and sorted the problem straight way . Great service
2 March 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you received great support from the team.
It’s great to know that your issue accessing your tickets was resolved quickly and that the team was able to assist you promptly. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Fantastic
Fantastic! I spoke with Hayley-Ann whom was super helpful and understanding through email & over the phone, I got my problem sorted very quick.
5 March 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you had such a positive experience.
It’s wonderful to know that our team was helpful and understanding, and that your issue was resolved quickly. We appreciate your kind feedback and are glad we could assist.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Never had any problems using Fixr.
1 March 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you've had a smooth experience using with FIXR.
It’s great to know everything has been working well for you. We truly appreciate your support and are glad you've had such a positive experience.
If you ever need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Bought a wrong ticket for an event
I accidentally bought a ticket for an event in JHB instead of Durban. I contacted them regarding the incident and they were happy to offer me a full refund. Within 2 days i had received my funds in my account.
27 February 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you received helpful support.
It’s great to know that our team was able to assist you quickly and resolve the issue with your ticket purchase. We’re glad the refund process was smooth and that you received your funds without any trouble. We truly appreciate your kind feedback.
If you need anything else in the future, don't hesitate to reach out!
Team FIXR
Incredibly helpful and very prompt…
Incredibly helpful and very prompt response to my ticket lost issue due to SIM card swap.
I contacted the company with a prove of payment and have promptly found my ticket and emailed it. I was worried it would be lost and gone but the finding of my lost ticket was not an issue. I appreciated the no hassle approach. Thank you
3 March 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you received helpful and prompt support.
We're glad our team was able to quickly locate your ticket and send it through after the SIM card swap, and that the process was smooth and hassle-free for you. We really appreciate your kind words.
If you need anything else in the future, please don’t hesitate to reach out!
Best Regards,
Team FIXR
Great customer service
I requested my tickets to be transferred to another date that was available as we can no longer go and Amelia promptly did this for us and provided the new tickets. Brilliant service thank you.
27 February 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your lovely review! We're so pleased to hear that you had a great experience with our customer support team.
It’s wonderful to know that our team was able to assist you promptly and make the ticket transfer process smooth by providing your new tickets. We’ll be sure to pass along your kind words to the team.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Had some issues on the app and couldnt…
Had some issues on the app and couldnt access my ticket, but the service team was super helpful and got me good. Everything got sorted out quick would recommend - Hayley-ann is the goat
1 March 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for your review! We're sorry to hear you had trouble accessing your ticket on the app, but we're really glad our support team was able to step in and get everything sorted quickly for you.
We'll be sure to pass along your kind words to the team! We truly appreciate the recommendation.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Excellent Customer Support!
Was unfortunately not able to make an event at the last minute and searching for help to get a refund; Tramaine at FIXR was so pleasant and helpful - provided me with website information, and answered questions quickly. I very much appreciate the response and excellent customer support!
26 February 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for the review! We are so pleased to hear the team responded quickly and was lovely to chat with.
It is great to know you had such a positive experience. We will be sure to pass your kind words along to the team!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIX
So straightforward
So straightforward, no fuss and expedient.
Even when I mistakenly deleted my tickets, I sent an email for help, and literally the next morning they were emailed to me again.
Can really recommend using FIXR
25 February 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for the review! We are so pleased to hear that you found the process straightforward and that the team was able to quickly assist when your tickets were accidentally deleted.
It’s great to know you had such a positive experience, and we really appreciate the recommendation.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Money returned
There was a network issue when buying my ticket for a concert, and so the money went through but I didn't receive a ticket. I emailed Fixr, and within a week the money was back with me, and the issue was sorted. Thank you Amelia from Fixr for being so helpful.
22 February 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for the review! We are so glad we could resolve the network issue and get your money returned to you quickly.
It is great to know our team provided helpful support to get this sorted. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Amelia was super helpful transferring…
Amelia was super helpful transferring my tickets when I accidentally selected the wrong venue. She was super quick to respond and lovely to chat too! Would defiantly recommend:)
20 February 2026
Unprompted review
Reply from FIXR
Hi there,
Thank you for the review! We are so pleased to hear the team was able to quickly and kindly assist with your ticket transfer.
It is great to know you had such a positive experience and appreciate the recommendation!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
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