I thought the product was fine, but they definitely could use some improvement with regards to returns.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Under no circumstances buy anything from this company. They have “lost” not one but two orders… the original order placed over 10 weeks ago then the replacement order has also gone astray. They have t... See more
Company replied
the cpap machine was advertised as a proper cpap, but the article itself was a joke for a patient with sleep apnoe or difficulties breathing. the ventilator was so weak, i can t feel any air moving, l... See more
Company replied
Stay well away - refund not processed after website lulled me into a second purchase of exactly the same items. Item order still not arrived after 10 days - avoid this business at all costs.
Company replied
Company details
- #74 of 75 best companies in E-commerce service
Written by the company
Since 2020, we've been on a mission to fuel forever fitness by making health and fitness products that are suitable for all fitness levels at the best prices on the market.
Contact info
Flamin' Fitness Ltd, 20-22 Wenlock Road, N1 7GU, London, United Kingdom
- hello@flaminfitness.com
- flaminfitness.com
2.8
Average
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Scammers
"Weighted" products don't include any heavy weights which is already misleading but on top it's not even their products but some low quality unlabeled crap sent to you from china.
Scammers!! Stay away!!
14 January 2025
Unprompted review
Reply from Flamin' Fitness
Hi Lucien, Thank you for your feedback. We're genuinely sorry to hear that your experience with our products was not what you expected. We take customer concerns seriously, and we strive to provide accurate information about our offerings. If there's any misunderstanding or issue with the quality of the product you received, please reach out to us directly so we can address it and make things right. Your satisfaction is important to us, and we'd appreciate the opportunity to resolve this. Thank you for your patience and understanding.
Customer service was very good
Customer service was very good. I love the pants! They are very warm and the battery lasts a decent amount of time. The pants are not the best fit as they are long in the waist and short in the leg but as a wear them under other clothing, this is not really an issue for me. Good product over all.
20 November 2024
Reply from Flamin' Fitness
Hi Laurie,
Thank you for your kind review! We're thrilled to hear that you love the pants and are satisfied with the warmth and battery life. We also appreciate your feedback regarding the fit, and we’re glad it’s not an issue for you. It's great to know that overall you’re happy with the product. If you ever need further assistance or have more feedback, feel free to reach out!
Rubbish never 5xxl don't waste your…
Rubbish never 5xxl don't waste your money forgein Rubbish sorry
22 November 2024
Reply from Flamin' Fitness
Hi Andrew, Thank you for sharing your feedback. We're truly sorry to hear that the product didn't meet your expectations. We strive to offer accurate sizing and quality, and we apologize if this was not reflected in your experience. If you'd like to discuss this further or explore a return or exchange, please don't hesitate to reach out to us directly. We appreciate your input and are always working to improve.
Ensure you read reviews under trading…
Ensure you read reviews under trading name of Toastybody as this company hides behind a UK address but ships unlabelled poor quality products from Asia, and won’t honour refunds.
22 December 2024
Unprompted review
Reply from Flamin' Fitness
Hi Lisa, Thank you for sharing your feedback, and I sincerely apologize for the frustration you’ve experienced. I understand your concerns regarding the quality of the product and the refund process, and I want to assure you that we take these matters very seriously.
We are committed to providing high-quality products and a positive customer experience, and we’re sorry that we fell short in your case. Regarding the issue with the product and refund, we encourage you to reach out directly to us so we can resolve the matter. We do honor our 30-Day Money Back Guarantee, and we would like to assist you in any way possible.
Please don’t hesitate to contact us if you need further support, and we appreciate your patience as we work to address this situation.
Very disappointed
I ordered a heated vest 3 December as a gift. It arrived 15 December. I couldn’t get it to heat up so raised a query with customer service 15 December. The issue is still ongoing, I have had to buy another gift as Christmas is approaching. My two requests for a refund have been declined despite the information on the website with 90 day money back guarantee. So now I’m left with a vest I no longer need that doesn’t work.
15 December 2024
Unprompted review
Reply from Flamin' Fitness
Hi Victoria, thank you for your feedback, and I sincerely apologize for the frustration you’ve experienced. We understand how disappointing it must be to receive a product that doesn’t meet your expectations, especially when it was intended as a gift.
I see that we have already sent you an email regarding our 30-Day Money Back Guarantee, which applies to your purchase. We genuinely want to make this right for you and assist in processing your return or exchange.
Please check your inbox (and spam folder, just in case) for our email with further instructions. If you need additional help or have any further questions, please don’t hesitate to reach out, and we’ll ensure to resolve this matter promptly.
Thank you for your patience and understanding.
I have bought a tactical backpack for…
I have bought a tactical backpack for £60 from flamin fitness which after two weeks torn because of the really cheap material, and now I am trying to contact them with the number provided on their website but it seems like a fake 0800 numbers and even I tried to follow the instructions to return the site won’t give me an option to return . Basically Do not waste your money at this website
21 October 2024
Reply from Flamin' Fitness
Hi Peymun,
We sincerely apologize for the issues you've experienced with your tactical backpack and for the difficulty in reaching us. We understand how frustrating this must be, and we deeply regret that the product did not meet your expectations.
Currently, we do not have an answering service available, but we are here to assist you. Please reach out to our customer service team directly at , and we will promptly help you with your return and refund process.
Your satisfaction is important to us, and we are committed to making this right. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter.
Didn't received my order
I ordered body warmer on 20th of November. Shipping policy says delivery takes 10-15 days, I still haven't received my order which I expected to get by Thursday, 5th of November as it was a gift for my husband. I don't need it anymore. Cowboy company!
20 November 2024
Unprompted review
Reply from Flamin' Fitness
Hi Yuliiia,
We deeply apologize for the delay in delivering your order and for any disappointment caused by not receiving it in time for your husband’s gift. We understand how important it is for items to arrive as expected, and we regret falling short in this instance.
Our shipping policy aims to provide accurate delivery estimates, but unforeseen delays can occasionally occur. We recognize that this has negatively impacted your experience, and for that, we are truly sorry.
To resolve this, we would like to offer you a full refund. Please reach out to our customer service team and we will prioritize processing your refund promptly.
Thank you for bringing this to our attention, and we sincerely hope to have the opportunity to restore your trust in the future.
Three weeks since order placed and paid for. No item?
I ordered a heated body warmer 3 weeks ago. Two weeks later I was advised it had been dispatched. Anotehr 2 weeks has gone by and the tracking number states "waiting for carrier to update tracking information".
Three weeks has gone by and no product and no tracking.
I have e mailed a few times and just get messages thanking me for my patience.
I have requested a refund as I don't trust that this parcel is on its way.
21 November 2024
Unprompted review
Reply from Flamin' Fitness
Hi Alison,
We sincerely apologize for the frustration and inconvenience this delay has caused. Waiting for your order without clear tracking updates is understandably disappointing, and we deeply regret that our communication has not met your expectations.
We want to resolve this issue for you as quickly as possible. Please reach out to our customer service team so we can look into this matter further and ensure the best solution, whether it be locating your parcel or processing your requested refund.
Your satisfaction is very important to us, and we are committed to making this right. Thank you for your patience and understanding. We hope to hear from you soon.
Waaaay too small! Useless
I am 6'7" and 225. I purchased a 4XL and it was still not big enough. How is that possible?
23 October 2024
Reply from Flamin' Fitness
Hi Richard,
We sincerely apologize for the inconvenience. We understand how frustrating this must be. It’s possible that sizing can vary between different brands and styles, but we definitely want to make this right for you.
Please reach out to our customer service team, and we will do everything we can to resolve this issue for you. We appreciate your understanding and are here to assist you further.
Quality on the foot brace issues
I recently purchased your foot brace because I play many sports that require running and jumping so I have a high enjury rate. I’ve put it on my foot for a day and when removing I couldn’t help but notice that the strap keeping the Velcro on the brace had started ripping. The quality was not up to standard and I feel like I’ve been ripped off.
21 October 2024
Reply from Flamin' Fitness
Hi Benji,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience with the foot brace and that it did not meet your expectations. We take quality very seriously, and I apologize that this product fell short.
To resolve this for you, please reach out to our customer service team. They will be happy to assist you in finding a solution, whether that’s a replacement, a refund, or any other way we can make this right.
We value your satisfaction and appreciate your patience as we work to improve.
Poor quality
Brought 3 Micro CPAP Sleep Apnea Machines. All 3 were faulty, ended up throwing 1 away and returning 2. It took nearly 3 weeks to get a returns label, had to contact them twice for it and I am still waiting for a refund. I would not recommend this company and would never purchase from them again. Very poor quality products.
20 September 2024
Unprompted review
Reply from Flamin' Fitness
Hi Lisa,
Thank you for taking the time to share your feedback, and I sincerely apologize for the frustration you've experienced with your order.
We have been waiting for the returned items to be sent back to our warehouse. We provided the return label on November 8, and it seems there may have been some miscommunication or delay in the process. To help resolve this quickly, please contact our customer service team, and they will assist you with the return and refund process.
We take your concerns seriously, and we’re committed to making this right for you. Your satisfaction is very important to us, and we appreciate your patience.
This is the worst company I've ever…
This is the worst company I've ever dealt with, never received my order, asked for
refund they agreed but that's being taxed apparently, still not received that either
16 November 2024
Unprompted review
Reply from Flamin' Fitness
Hi Marie,
I sincerely apologize for the frustration you’ve experienced with your order. Unfortunately, we were informed that your order was lost while in transit, and we truly regret this as we have no control over the delivery once the item has been shipped.
I can confirm that the full refund was processed and sent to your account yesterday. Please allow 3-5 business days for the funds to appear, depending on your bank's processing time.
We truly value your feedback and deeply regret the inconvenience caused. If there’s anything further we can assist with, please feel free to reach out.
Beautiful product but delivery was…
Beautiful product but delivery was really slow. I wanted this for a holiday but it didn’t arrive in time. Was offered the chance to return but so nice decided to keep it for the next one 😁
23 September 2024
Reply from Flamin' Fitness
Hi Annette,
Thank you for your feedback, and we sincerely apologize for the delay in delivery. We're thrilled to hear you love the product, though, and we appreciate your understanding. If you ever need anything else or have further concerns, please don't hesitate to reach out.
Wishing you a wonderful future holiday with your new product!
Just be mindful with these guys
To be honest be careful because I ordered 2 items through these guys and they delivered the wrong items.
I ordered 2 medium singlets and they sent 2 (extra large) singlets. When I told them they said it wasn't there fault and that they recently changed their Asian and European sizing online which I don't understand in what country a medium could be converted into an extra large.?
Basically put they will mosy likely mess up your order and make up some excuse to avoid taking accountability and responsibility for the mistake. I'm letting you know so you don't have to experience an unexpected experience like I did. Everyone's experience is different, but this was mine.
I won't order through these guys online again 100 percent.
23 September 2024
Reply from Flamin' Fitness
Hi Manuel,
I'm truly sorry to hear about your experience, and I appreciate you taking the time to share it. We always strive to get orders right, and I apologize for any confusion with the sizing. I understand how frustrating it must be to receive the wrong size, especially after ordering specifically.
If an item doesn’t fit, we do offer returns for a full refund. Please reach out to our customer service team, and they’ll be happy to assist you in resolving this issue.
Thank you for your feedback, and again, I apologize for any inconvenience caused.
Sizes are not correct
Sizes are not correct. I ordered a 5xl got a medium. I ordered a 6xl and it's a medium even tho it says 6xl. Do not recomend.
20 September 2024
Reply from Flamin' Fitness
I’m truly sorry to hear about the sizing issue with your order. I understand how frustrating this must be. Please reach out to our customer service team, and they will be happy to assist you in resolving this matter and ensure you get the correct sizes.
Thank you for bringing this to our attention, and we appreciate your understanding.
Grossly incompetent. I will never order from them again
They are not fit to run a company. Completely incompetent.
I ordered a product express Delivery. After a week I asked what was going on. They blamed Royal Mail and gave me a tracking number that didn't exist.
After 10 day I asked for a refund... I was told my package was on the way with Evri, but it came up as not received by Evri.
Then the refund... but not including the express delivery charge
Then the following day they advised me they were going to despatch, despite me having cancelled the order in at least 2 emails...again with Royal Mail...
Save yourself the grief find another supplier.
12 October 2024
Unprompted review
Reply from Flamin' Fitness
I sincerely apologize for the experience you've had with your order. Your feedback is important to us, and I’m truly sorry for the confusion and frustration caused by the shipping delays and communication issues.
We strive to provide quality service, and it’s clear we fell short in this instance. Please reach out to our customer service team directly, and they will work to resolve this for you, including any concerns regarding your refund.
Thank you for your patience, and we hope to make this right.
Love the educational information about…
Love the educational information about health and exercise.
The company makes you feel valued
21 August 2024
Reply from Flamin' Fitness
HI Lisa, thank you so much for leaving us a 5-star review, we appreciate it. We're glad that you like our educational content!
The device doesn't work at all
The device doesn't work at all. The instruction manual does not include basic operation of device. Money back please!
20 August 2024
Reply from Flamin' Fitness
Hi Godfrey, thank you for taking the time to leave us a review, we're sorry to hear that you're not 100% satisfied with your recent purchase and we'll be happy to assist you. Please reach out to our customer service team who will be glad to help you.
Reply from Flamin' Fitness
Hi Paulina, thank you for leaving us a 5-star review, we appreciate it! We're glad to hear that you're happy with the product you received and that it was delivered fast, we hope to serve you again shortly! :)
Retuned
Don’t bother sizes are wrong so returned with their returns label and parcel hasn’t moved now for 4 days but elsewhere!
We all know that Royal Mail tracking stops due to parcel normally being lost which looks like it’s happened.
Flamin fitness want me to chase the parcel up but due to it being a business pre paid they telling me to contact the seller. Flamin fitness don’t want to do anything about this and won’t refund my item!
10 August 2024
Unprompted review
Reply from Flamin' Fitness
Hi Ross, thank you for leaving us a review, we're sorry to hear what has happened here. We do our best to communicate our sizing via the size guides on our website but in any case a product doesn't fit, we are always willing to offer an exchange/return which we have done in your case. We offer free returns in most countries too. Thank you for using the free return label to send your order back to us, it is frustrating that it appears to have been stuck in transit but please rest assured that it should start moving again shortly and we will be in touch as soon as we have received your return.
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