I thought the product was fine, but they definitely could use some improvement with regards to returns.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Under no circumstances buy anything from this company. They have “lost” not one but two orders… the original order placed over 10 weeks ago then the replacement order has also gone astray. They have t... See more
Company replied
the cpap machine was advertised as a proper cpap, but the article itself was a joke for a patient with sleep apnoe or difficulties breathing. the ventilator was so weak, i can t feel any air moving, l... See more
Company replied
Stay well away - refund not processed after website lulled me into a second purchase of exactly the same items. Item order still not arrived after 10 days - avoid this business at all costs.
Company replied
Company details
- #74 of 75 best companies in E-commerce service
Written by the company
Since 2020, we've been on a mission to fuel forever fitness by making health and fitness products that are suitable for all fitness levels at the best prices on the market.
Contact info
Flamin' Fitness Ltd, 20-22 Wenlock Road, N1 7GU, London, United Kingdom
- hello@flaminfitness.com
- flaminfitness.com
2.8
Average
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Watch out! shocked at the very poor quality.
We ordered two posture correctors small and medium but medium and large arrived. The products sent are a cheaply made replica of the product advertised on the website, it is NOT the same item as the images on the website.
The stitching is a wide zig zag, not a reinforced bound edge which is needed for a product under strain. It's a flimsy thin fabric with no padding support and has two plastic ridged rods along the spine support.
The items were on sale (most of the stuff on the website is) and they refuse to give a refund on sale items. I wish I could add the photos to this review.
5 August 2024
Unprompted review
Reply from Flamin' Fitness
Hi, thank you for taking the time to leave us a review, we are sorry to hear that the product you have received is not of the quality you would expect. We take pride in providing high-quality products at affordable prices and are dedicated to making this right for you. Please reach out to our customer service team who will be more than happy to assist you in getting this put right.
First time ordering
First time ordering, I needed a prescription mask and snorkel for my daughter, the personal communication throughout the purchase was excellent and the item arrived in time for our holiday and the quality looks great!
2 August 2024
Unprompted review
Reply from Flamin' Fitness
Hi Camilla, thank you so much for writing us a 5-star review, we appreciate it! We're glad that your order arrived in time for your family holiday and you enjoyed our personal approach, we hope your daughter manages to make good use of the product on your holiday!
I purchased a shirt from this company…
I purchased a shirt from this company that was too large. I initiated a return 10 days after receiving the item, well within the company's 30-day return policy. However, the company denied my return, claiming it did not fall within the allowed time period.
I would advise exercising caution when purchasing from this company. They do not honor their stated policies.
24 July 2024
Unprompted review
Reply from Flamin' Fitness
Hi Lena, thank you for taking the time to leave us a review. It appears there was a miscommunication here, your return request was declined due to the items needing to be returned separately which we have now communicated to you. Hence we had to deny your original return request for our system to allow us to issue your free return labels correctly. We hope to get this resolved for you ASAP!
The shorts are amazing and what I’ve…
The shorts are amazing and what I’ve been looking for in running shorts for a long time.
I tested them on the first purchase to see how they would go with multiple washes and use and they have stood the tests I’ve put them under, which is why I’m buying more pairs.
8 July 2024
Unprompted review
Reply from Flamin' Fitness
Thank you for leaving us a 5-star review, we're glad to hear that our running shorts are exactly what you've been looking for and are meeting your expectations regarding durability and comfort! We're honoured to hear that you'll return to buy some more! :)
Reply from Flamin' Fitness
Hi Finuala, thank you for leaving us a 5-star review, we're glad to hear that you're satisfied with your recent purchase from us, we look forward to serving you again in the near future!
Not happy
Not happy. I ordered size XS... I was sent XL... when I made contact to resolve the issue they said it was Asian sizing and rest assured the size will fit... the problem is I have ordered XS previously and XS arrived, so they have lied to me. I now have to post items back at my expense for their mistake to recieve refund!
1 July 2024
Unprompted review
Reply from Flamin' Fitness
Hi Sarah-Jane, thank you for leaving us a review, we're sorry that you're not satisfied with your recent purchase. We have checked both of your orders and can see that the order you placed with us back in March was for the same product as your most recent purchase and we sent the same items on both occasions. To get this resolved ASAP we would be happy to offer you a replacement product or a full refund without the need to return the item to us to save your money on the return postage, we value your custom with us and are dedicated to putting this right for you. Our customer service team will happily offer either of the above solutions via email.
Crap Refund / Return policy
Refund / Return policy with these guys is appalling... they hide behind red tape with no intention of putting right the supply of defective products. The requests made are ridiculous at best, purchased a heated underlayer which failed after one use. They asked for a video which I supplied however as I explained it is impossible to see that a heat element is not working.... yet these clowns I insist.
Do Not risk buying from this company, read the rest if their poor reviews first.
Have lost track of the many emails sent so far, they are time wasters !
24 June 2024
Unprompted review
Reply from Flamin' Fitness
Hi Kenneth, thank you for leaving us another review, we are sorry that you were not satisfied with your recent shopping experience, we are happy to inform you that this has now been resolved and we have issued you a full refund without the need to return the item to us.
Prompt delivery and wide range of…
Prompt delivery and wide range of services and products.
Very happy 😁
22 April 2024
Reply from Flamin' Fitness
Hi Diane, thank you for leaving us a 5-star review, we appreciate it! We're glad that you're happy with the service and our range of products, we look forward to serving you again soon!
I have purchased 2 vests from this…
I have purchased 2 vests from this company and on both occasions have sent me the wrong size. They are a scam company and I’m now seeking legal action them for taking my money!
8 June 2024
Unprompted review
Reply from Flamin' Fitness
Hi Shaf, thank you for taking the time to leave us a review, we're terribly sorry to hear that you're not satisfied with your shopping experience with us. Upon reviewing this matter, we can see that you ordered from us and requested an exchange for a different size which our team facilitated. The product that you ordered from us was originally produced to Asian sizing and has been converted to Western sizing to be listed on our website, hence the discrepancy between the size label on the product. However, all of the size measurements in our size guide are correct and reflect the size you ordered so we're confident the product should still be a good fit nonetheless! If not, we'd be happy to offer an exchange or return.
Reply from Flamin' Fitness
Hi Maynard, thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you're happy with the product and service you've received from us! We look forward to the opportunity to serve you again soon :)
Do not order from Flamin fitness
I ordered a waterproof phone case in April which on the tracking showed royal mail as the courier. I received an email from Flamin fitness that the order was successfully delivered on may 21st May. However It was not delivered? I tried inputting the tracking number on royal mail website however an error message advised the tracking number was not valid. After several back and forth emails with flam fitness all they could advise was that the courier had delivered my item. I have emailed Flamin Fitness again and asked who the courier is so I can contact them directly. Flamin Fitness have not responded. Honestly do not order, shocking customer service, no item delivered.
30 May 2024
Unprompted review
Reply from Flamin' Fitness
Hi Jenn, thank you for taking the time to leave us a review, we deeply apologise for the inconvenience/misunderstanding regarding your delivery here - the package was actually sent via DPD not Royal Mail, our customer service team have now reached out via email with the latest tracking information and the contact details for you to contact DPD directly should you need further assistance locating your package.
Cheep and nasty quality
Cheep and nasty quality, really bad elastic band round the waist. Do not spend your money!!
27 March 2024
Reply from Flamin' Fitness
Hi Mariyana, we are extremely sorry to hear that you're disappointed with the product you have received from us and are dedicated to putting this right. Please can you email our customer care team (hello@flaminfitness.com) with further information so we can provide a solution ASAP for you :)
for me replying with quick return…
for me replying with quick return emails is a sign of well organised company.very helpfull but the sizing could do with a bit of a new table in height verse stomach size.but other than that very happy to recomend.
8 May 2024
Unprompted review
Reply from Flamin' Fitness
Hi Gary, thank you for leaving us a 5-star review, we appreciate it! We're glad that you're happy with the service you've received. Your feedback around the sizing is incredibly valuable and we will investigate improving this moving forward.
Extremely responsive
Extremely responsive to myissue, and sent my replacement roll, in addition they were prompt in replying to my emails.
Thank you!
3 May 2024
Unprompted review
Reply from Flamin' Fitness
Hi Pam, thank you so much for leaving us a 5-star review, we appreciate it! We're glad that you're happy with the service you've received and look forward to serving you again in the future.
Answered questions promptly
Answered questions promptly, always curteous answers. Trustworthy company.
24 April 2024
Unprompted review
Reply from Flamin' Fitness
Hi Liz, thank you for leaving us a positive review, we appreciate it. We look forward to serving you again in the future :)
This company is trustworthy and reliable
After ordering a jacket I found that it was much too small for me and let them know.
Almost straight away I received emails apologising and giving me options.
I decided to have a refund as I couldn't wait for a new one to arrive.
Another email informed me my money would be refunded but to keep the jacket and pass it on to a charity which I'll do.
I'm very impressed with the way this was dealt with and would use them in the future
23 April 2024
Unprompted review
Reply from Flamin' Fitness
Hi Elaine, thank you so much for leaving us a 5-star review, we appreciate it! We're sorry that on this occasion your order wasn't a perfect match but we hope that the jacket can be given to someone in need and that we have the opportunity to serve you again in the future!
Impeccable service!
My delivery was returned to Flamin' Fitness by the courier with no way of claiming it and once I explained my predicament, the guys looked into the case themselves, and even though their service was impeccable, they refunded the money. No other company would look after their customers so well. Five star service and attitude!!!
1 March 2024
Unprompted review
Reply from Flamin' Fitness
Thank you for leaving us such a positive review, we're sorry about the issue that your order experienced with the courier company and despite not having a perfect solution, we're glad we were able to do our part to put this right for you - we look forward to serving you again in the near future :)
Good product, good service
The product, a hand strengthener, is satisfactory and meets my needs. It was delivered in reasonable time by Royal Mail, and I was kept well informed.
3 April 2024
Unprompted review
Reply from Flamin' Fitness
Hi, thank you for leaving us a 5-star review, we really appreciate it! We're glad to hear that you're happy with the product you've received and we hope to serve you again in the near future :)
OMG!!! Amazing 🤩
OMG!!!! I got these today, fast delivery and they are super hot.. they lift your booty up and make it look so peachy. The best part for me is the fact that you can’t see my cellulite on the top of my outer thighs. They are so comfortable I literally want to wear them everyday. I am ordering some more of these bad boys… thanks so much and amazing customer service. The personal email after I purchased just to say welcome and thank you for shopping with us, was such an appreciated touch. I work as a nurse and the stretch and comfort I got from these today was amazing. They are so lightweight and can’t wait to try them out at the gym now…
4 April 2024
Unprompted review
Reply from Flamin' Fitness
Hi Jo, thank you ever so much for writing us such a glowing review, we're over the moon to hear how happy you are with your recent purchase of our honeycomb gym leggings, we take pride in offering good quality products and great prices and ensuring the shopping experience is as personal as it can be, we hope to serve you again in the near future :)
Solid product
Ordered the ankles support. Product is good quality and after trying at football the strap definitely gives my ankle stability. 100% recommend
21 March 2024
Unprompted review
Reply from Flamin' Fitness
Hi Jake, thank you for taking the time to leave us a review, we're glad to hear you're happy with the quality of the ankle support you've received!
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