Flapjackery Reviews 

96
TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

Ordered a build your own box of 8 flapjacks. Arrived well packaged and on time. I couldn't find use by/eat by dates on any of the items, so after contacting flapjackery, I was told these... See more

Rated 2 out of 5 stars

Went to the store in Lyme Regis today and had two ice cream flapjackerys served by a very nice lady. Didn't notice any pricing info - it certainly wasn't prominent. One scoop of ice cream and a few sp... See more

Rated 5 out of 5 stars

Came to visit Lyme Regis and came across the flapjack shop! Brought some millionaire flapjacks got them home my son ate them all! So I visited against the next day as I was staying not far and purchas... See more

Rated 1 out of 5 stars

First purchase!! Bought 2 x vegan gluten free packs - 4 in each. £50! But thought these must be superb - and it was for an office treat. Delivery was late, customer service was absent, rude reply when... See more

Company details

  1. Bakery

Written by the company

We take the humble oat & raise it to a luxury level by adding top quality locally sourced ingredients to create our range of outstanding handmade flapjacks


Contact info

3.5

Average

TrustScore 3.5 out of 5

96 reviews

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No recent history of asking for reviews

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3.5

All reviews

(96)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Great flapjacks

Went into their shop at bath and bought 3, the yoghurt one, millionaire shortbread, and the standard flapjack. Probably the best flapjacks I’ve ever had

27 August 2022
Unprompted review
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Reply from Flapjackery

Thank you for your review Bath is a new shop for us so glad you enjoyed your experience

Rated 4 out of 5 stars

Delicious flapjacks and good website

Delicious flapjacks that my mother was very happy to have received as a birthday gift.
Flapjacks are quite big, nice variety of flavours and the website made it very easy to giftwrap and ensure delivery on a certain date (her birthday). Overall very happy with Flapjackery

12 July 2022
Unprompted review
Flapjackery logo

Reply from Flapjackery

Thank you, so glad you enjoyed your flapjacks

Rated 1 out of 5 stars

Dreadful company cancelled my…

Dreadful company cancelled my subscription, they still debited my card 4 e mails and a call with a message left and no response at all. The flapjacks are far too sweet and very dry . Do not give them your card !!!!

6 July 2022
Unprompted review
Flapjackery logo

Reply from Flapjackery

we are sorry our service fell below our normal high standard. We do hope everything has been sorted now

Rated 2 out of 5 stars

The flapjacks are pretty good…

The flapjacks are pretty good particularly the fruit ones. They are quite expensive. The customer service is naive/unhelpful though, and seems not to try and keep customers and not think of solutions. They cancelled my yearly subscription without even speaking to me because my card was locked and the payment didn’t go through, I can understand this is a problem for them, I had locked my card while abroad forgetting the subscription was due. On realising the payment hadn’t gone through, I paid it manually within 24 hours, but they cancelled the subscription immediately without even speaking to me and I only realised this after I made the manual payment. Once I did this I realised they had cancelled my subscription. I emailed them, they just said the webmaster automatically cancelled the subscription, so I just thought ok, I’ll leave it, probably better for my waistline not to have monthly flapjack delivery!! If they had acted in a kinder way though once I had made the manual payment I would have in all probability started the subscription again. This locked card problem also caused another subscription payment not to go through but that company emailed me to assure me I would still receive my goods while I sorted the problem and requested I update my payment details and paid as soon as possible. To summarise tasty but expensive flapjacks, customer service could be improved.if I could I would have given 2.5 as that is probably a fairer reflection.

20 June 2022
Unprompted review
Flapjackery logo

Reply from Flapjackery

I am sorry you experienced difficultly with your subscription, this is a new service to us and we have had a number of teething problems some of which we are unable to alter at present and are waiting on a software update. Our apologies.

Rated 1 out of 5 stars

DAYLIGHT ROBBERY! £4.20 for one flapjack.

Average at best. The worse thing is the ridiculous pricing. £4.20 for a single flapjack! A local cafe near me (which is also a 'destination cafe' in a tourist area) does a superb takeaway flapjack for £1.10. The Flapjackery is blatant greedy profiteering and don't deserve to be in business. If you want a poor flapjack and to be taken for a mug, buy one here. Or do the smart thing and buy a far superior and reasonably-priced one from a local bakery.

14 June 2022
Unprompted review
Flapjackery logo

Reply from Flapjackery

I am sorry you did not enjoy your flapjack, unlike other companies we only use butter (no margarine or oil) along with the highest quality British gluten free jumbo oats both of which products are expensive. In addition our flapjacks are over twice the size of other flapjacks so weight for weight our flapjacks are usually better value

Rated 2 out of 5 stars

Dry flapjack

Traditional classic flap jack, these were too dry, and overwhelmingly sweet to the point nothing else can be tasted. Disappointed. Flapjackery asked me to leave a review which I did but Flapjackery did not to post it on their website!

2 January 2022
Unprompted review
Rated 1 out of 5 stars

Corporate gift- not for me

Received these as a corporate gift and should be grateful I know but not very nice. Some are quite sickly ( even a small piece) Others are very dry so make sure you have a cuppa to hand

15 December 2021
Unprompted review
Rated 2 out of 5 stars

Really disappointing …

I had heard these were delicious so a recent trip to Minehead gave me the opportunity to sample them. I purchased an assorted box of six, ideally I would have preferred the box with the smaller sizes but you couldn't pick and mix. To be honest they were a real disappointment. Not particularly moist, very bland other than immense sweetness. The latte did at least have a latte taste but the banoffee, peanut butter and millionaires didn't taste of anything other than a very sweet bog standard chocolate covered flapjack not at all worth the price.

9 November 2021
Unprompted review
Rated 1 out of 5 stars

I had heard these flapjacks are great…

I had heard these flapjacks are great and so specifically sought out this company to order as a gift. However, to my knowledge the gift has never arrived. I contacted customer service who did not apologise and didn't seem especially committed to follow up, help me out, or providing the product I'd paid for (including extortionate "special delivery"). Would not recommend using this company if you're hoping for a good gift-giving experience.

6 August 2021
Unprompted review
Rated 5 out of 5 stars

Deliciously moist, best ever flapjacks

My delicious box of flapjackery arrived today. I made a coffee & tucked into the bakewell one. Oh my goodness, what a treat. Moist, flavorful and Devine. I have bought flapjackery before from show stands. This is the ONLY flapjack to buy, no one else’s compares. Their customer service is second to none. What a fantastic caring company. Delivery was exactly when quoted. I bought 2 large select your own flavor boxes, I’m sure my daughter will be delighted. I’m sure I’ll put on a few pounds, as it will be hard to resist eating them.
Thank you all at flapjackery. One delighted customer.
Mrs Arthur - Oswestry

18 December 2020
Unprompted review

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