Flatmates.com.au Reviews 

5,467
•
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

First flatmates is not free if you want to contact a potential room in a timely manner, I don't pay the 29 dollars for a ten days access or 79 dollars a month so the potential roomie doesn't get mes... See more

Rated 1 out of 5 stars

Flatmates is an absolute Scam! It looks like they are full of bots and Ghost account that lists properties for rental and after the first message there is no response or replies. Flatmates is... See more

Rated 1 out of 5 stars

Used the website to source a housemate, turns out the guy had numerous warrants out for his arrest, the same guy came back to my house after disappearing for 4 weeks running from the police to break... See more

Rated 4 out of 5 stars

it has been difficult with Covid 19 for various reasons we have found it very hard to secure a new flatmate.We managed to find someone who works nearby in walking distance so that was a change this ti... See more

Company details

  1. Property Rental Agency
  2. also in
  3. Estate Agent

Written by the company

Flatmates.com.au is a peer to peer listing platform which allows you to rent out your spare room, find accommodation and search for flatmates. Our listings are moderated, all our members are mobile verified and we have a secure messaging system where you can chat with other members until you are comfortable sharing your details.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

5k reviews

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No recent history of asking for reviews

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1.4

All reviews

(5,467)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

Painful process, unreasonable and rude staff

I've tried posting a rent for house help ad. The process was pain. They accused me of exploitation because in their view the job did not pay as well as cleaning job. In my view, people can at their free will choose either the conditions I offer or a cleaning job. I am not exploiting anyone as long as I pay above minimum wage whether this is money or rent.
I have tried to explain to them why my job is more attractive than a cleaning job, but they just blocked me. Other people in other reviews also mentioned that they block everyone who politely disagrees with them.
Looking at the overall score of this company it seems like they are indeed hopeless.

20 March 2024
Unprompted review
Rated 1 out of 5 stars

FIFO need only apply

FIFO need only apply
This site almost exclusively promotes early bird listings spammed continuously into my battered inbox. Early bird of course is the “paid” option of flatmates.
The advertisers here in Perth 9 times out of 10 want FIFO workers. In other words. Tenants who pay more and stay there less. Sure they all list as “anyone is welcome” but when you get on the phone with them it’s FIFO this and FIFO that, and they’d prefer FIFO etc.
I have impeccable references but in Perth the only reason there’s a housing shortage is because Real estate agents and greedy landlords can afford to wait for the juicy paycheck of a miner or a full time employed person. There’s a lot of reasons people don’t work full time but if their references are good and they have the money then what’s your problem? Don’t get me started on Centrelink receivers. They won’t get a sniff at all. I repeat, there’s no housing shortage, there’s a common sense shortage. 1 star, which is 1 star more than they deserve.

25 January 2024
Unprompted review
Rated 1 out of 5 stars

Use Gumtree instead

Very bad support, received a flood of sms from scammers after signing up to this website! Gumtree is a better platform with outstanding support compare to this Flatmates.

2 January 2024
Unprompted review
Rated 1 out of 5 stars

Very poor customer service!

Very poor customer service!
It seems the people running the site are ONLY interested in money than anything else!
Very poor customer service!
From my previous experience, was never a good site to find Flatemates at all
Totally Waste of time

7 September 2023
Unprompted review
Rated 1 out of 5 stars

Flatmates doesn't have an avenue to…

Flatmates doesn't have an avenue to reviewing renters and tenants. I reported a listing and there's no follow up or action. I was scammed and there's no mechanism in flatmates that prohibit this from happening again and again. I'd rather stay in a hostel or an AirBnb where I'm safe and have the power to really take action when injustice is done.

14 August 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST MEMBER TERESE

DO NOT TRUST MEMBER TERESE. English is my second language and when I attended an inspection at one of the 13 properties Terese is advertising, she stole money out of my account. I did not understand what she was doing till the money had been removed out of my account. Do not be fooled by this person.
This has been reported to Police and Flatmates.com (hope they remove you off this site)

26 July 2023
Unprompted review
Rated 1 out of 5 stars

Guilty until proven innocent - their community standards

Wrongly banned after they heard one side of a story .
Leased a room to a crazy person who assaulted me on the day she was moving out . She went to Flatmates.com.au and had me banned , they banned me without even hearing my side or even proof from the police . (Crazy chick submitted a police report and submitted it to flat mate) No charges were even laid because even the police said she was erratic. When I tried questioning the banned they told me submit and they will review, didn’t event have to professionalism to tell me they just straight up banned me. Apparently their community standards are guilty until proven innocent . Maybe if they did police checks for all parties involved there wouldn’t be so many bad reviews .

23 June 2023
Unprompted review
Rated 1 out of 5 stars

DECEPTIVE MISLEADING CON SITE NOT FIT FOR PURPOSE !

We have used flatemates.com.au several times for over 3 years. This site is misleading deceptive with fake advertisements conning the public.
Most post are FAKE, MADE UP LIES BY FLATEMATES.COM.AU.
The reason why flatemates.com.au offer an extra month if a flatemate is not found as flatemates.com.au scam the consumer in the first place. Most profiles are deceptive lies and dangerous. DO NOT USE THIS WEBSITE AS YOUR HOME WILL BE ROBBED.
REPORT THIS SITE TO THE ACCC AND CAV.
THIS SITE IS OPERATED BY THE COMPANY THAT RUNS REALESTATE.COM KNOWN AS REA GROUP.
BUYERS BE AWARE!!!

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Why was I suspended without warning

I was going to place an add on Flatmates a couple of days ago and before it got to the activation stage it was pending. Whenever I have advertised in the past , and have been a loyal client since 2015 , the ad activated promptly.

I sent flatmates support a message and they said my account was suspended as I had violated their conditions. This is news to me as I see many ads on Flatmates where they have shared rooms. The advertised space was a private area without any other tenants.’

I would have loved an explanation and if it didn’t fit their criteria, I gladly would not have put up the listing. I would like to know what I did wrong as I have used Flatmates for 8 years without any hassles. I always respect those who message me and respond promptly.

6 April 2023
Unprompted review
Rated 1 out of 5 stars

Extremely bad experience

Extremely bad experience. The site showed there are 3 ads available in my area but you must buy a subscription to message them. So, i bought subscription but after I messaged them. none responded. In fact, the ads are still live there. It seems like some ads are fake. The site is a bogus, waste of time and money.

1 March 2023
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Many fake accounts and it’s hard to tell them apart. Although I payed for the service to be able to sent messages instantly my messages got delayed and hold back for couple of days with the excuse of „security checks“. What a joke?!

16 February 2023
Unprompted review
Rated 1 out of 5 stars

Snowflake customer service

Bad website, very bad customer service (snowflakes), too many fake accounts. Lots of ads where I was getting lots of scammers calling me after signing up.

13 February 2023
Unprompted review
Rated 1 out of 5 stars

Do not expect much as a room seeker

Not worth paying money in order to contact Early Bird listings.

First, even if i pay for it and send numerous messages - more than 20, i ended up with only one or two replys. What is the point of paying extras when you get almost no replys?

Second,the paid service will not last long. I paid $25 for the 10 days membership and failed, And paid again to extend the membership but still failed to get decent numbers of replys from the people who list thier rooms.

Third, there are so many listers who leave thier listings on even after the rooms became unavailable. Flatmate.com.au don't do anything about it. You will become a false hoper.

Don't spend time and money on this web site. You will get better responses using Facebook and Gumtree

16 October 2022
Unprompted review
Rated 1 out of 5 stars

BEWARE

BEWARE! Flatmates has no idea how to resolve residential tenancies issues by following the relevant government legislation, nor do they act in a fair & impartial manner. Accordingly, Flatmates is not the proper authorised body & forum to resolve such residential tensncies disputes as they are not a tribunal. But somehow Flatmates have decided and convinced themselves they have that power & act like the schoolyard bully. Flatmates is a big lawsuit waiting to happen.

4 October 2022
Unprompted review
Rated 5 out of 5 stars

I listed my room and decided to pay the…

I listed my room and decided to pay the basic fee so I call the person looking for a room if they gave their number. I rang a lady that sounded a possibility. We spoke for a little while and I decided to let her come and see me the next day. She saw the house and the room and paid the bond on the spot so I could not give the room to anyone else. I am very happy with her, she is married but her husband is in Sydney. She is fully employed and well referenced. I am so happy. 24 hours thanks to flatmate. Thank you.

3 August 2022
Unprompted review
Flatmates.com.au logo

Reply from Flatmates.com.au

This is amazing news! Thanks for sharing!

Rated 1 out of 5 stars

I can't believe I wasted my time using…

I can't believe I wasted my time using this garbage website. Lots of spam as well as political correctness messages. I found Gumtree a better platform where I have many inspections lined up this week.

29 June 2022
Unprompted review

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