Flatmates is an absolute Scam! It looks like they are full of bots and Ghost account that lists properties for rental and after the first message there is no response or replies. Flatmates is... See more
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Used the website to source a housemate, turns out the guy had numerous warrants out for his arrest, the same guy came back to my house after disappearing for 4 weeks running from the police to break... See more
After signing up to this site more than once, I received a lot of spam on my phone as well as scammers calling me. I had to change my number more than once where this time I'm using other websites to... See more
Everyone sends you a message saying they are interested but won't show or inspect. I believe most of these people are fake accounts created by Flatmates to get you to waste your money in signing up. T... See more
Company details
Written by the company
Flatmates.com.au is a peer to peer listing platform which allows you to rent out your spare room, find accommodation and search for flatmates. Our listings are moderated, all our members are mobile verified and we have a secure messaging system where you can chat with other members until you are comfortable sharing your details.
Contact info
511 Church Street, 3121, Richmond, VIC, Australia
- support@flatmates.com.au
- flatmates.com.au
1.4
Bad
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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only 2 gender options
only 2 gender options, please put some other options
14 May 2021
Unprompted review
Reply from Flatmates.com.au
HI Flatinkwa,
Thank you for your feedback.Please note that since you left your review, Flatmates has created more gender diverse identities on our platform that members can identify with.
We hope this helps and we wish you all the best,
Claudia
I found a beautiful house and went for…
I found a beautiful house and went for inspection. The lady told me that her daughters had moved out and I believed her because I didn’t see her daughters when I go for inspection. I paid the bond before I moved in n paid one month rent when I moved in and only to found out that her two daughters are living with her in the living room in the same house.
When I moved in The landlord lady hand written a rental bond contract for me n we both signed that contract didn’t mention the lease period, only mentioned that I need to give her two week notice before I move out to get the bond back.
And when I did gave two weeks notice, she didn’t say anything. On the day I moved out, she refused to return my bond n said m supposed to stay until the end of the year which did not mention in the contract.
I would not recommend this Flatmates to anyone. The host/landlord can do whatever they want, lied and lure ppl to pay for the room. Flatmates only act as peer to peer listing. No responsibility of how the private landlord mistreat and act toward the tenants. You’re on your own.
For the future tenants, I wouldn’t want anyone to go through this bad experience. Lost time, money and your effort of moving in and out. Not worth it!
30 April 2021
Unprompted review
Excellent place to find roommates or…
Excellent place to find roommates or Flatmates
24 April 2021
Unprompted review
I had advertise on flatmates and hardly…
I had advertise on flatmates and hardly had any people interested, I even brought the price down and I took photos which you didn’t show them on flatmates.com, also they said if I pay extra money then I’ll do more extensive advertising,& all I did was show me pictures of the previous people that were looking for accommodation and when you contact them they don’t bother getting back to you!! The whole system is very poor and not user friendly at all!
18 April 2021
Unprompted review
Reply from Flatmates.com.au
Hi Bernadette,
We're sorry to hear of your experience and thank you for sending through your contact information. We do have some ideas on how to help you get more responses for your listing. We'll email these to you now.
We wish you all the best,
Flatmates.com.au Team
Ok I understand that we have to pay but…
Ok I understand that we have to pay but I have had 2 instances of places I was very keen on however the lessor didn’t even have the courtesy of responding to my messages. Now if I am paying for this service shouldn’t there be some accountability from the lessors end to at least respond as a matter of respect?
18 April 2021
Unprompted review
Scam artists love this site
Every time I have used this website I have been exposed to scam artists, cons and liars.
I would suggest anyone using this website check the details and legitimacy of applicants. Certainly a platform which seems to attract unsavoury customers.
16 April 2021
Unprompted review
Reply from Flatmates.com.au
Hi Linda,
We're sorry to hear of your experience.
We have a set of onsite security checks and a full time moderation team to ensure the legitimacy of accounts. We also ask our community to report any members who are using our site for the wrong reasons.
You can do this by visiting the member's listing page and selecting "Report this listing" on the right hand side. This will let a member of our Moderation Team know to review the member's account.
If you feel like you need further help, please have a look at the legal guides on our site. This link will take you to the start of an extensive list of legal support articles on our site https://flatmates.com.au/info/legal-introduction
We wish you all the best,
Flatmates.com.au Team
33 flatmates & counting!
Love flatmates.com.au...33 flatmates so far & counting!!
Just wanted to give some feedback - would love to see an option of ticking “pet-free” for those of us who prefer not to co-habitate with a 4-legged flatmate.
Also, I’d love the option of a 3rd way of tagging properties (currently only 2 - starred or unstarred). It’d be helpful to have a “stop lights” system, where you could tag properties you love green (& they’d go in your shortlist), properties you’re definitely not interested in as red & other possibilities as yellow. Then you wouldn’t have to re-read profiles that you didn’t star to find out why you didn’t star them.
Thanks for your great service & all the fab housemates you’ve helped me find over the years!
12 April 2021
Unprompted review
Reply from Flatmates.com.au
33 flatmates! Well done Gabby! Great to hear your review.
Regarding pets, you do have the option when creating your property listing to select features that the property is "accepting of" including retirees, students, backpackers and pets. By not selecting this feature, you are showing that your property is not accepting of pets.
You also have this same option when creating a person listing.
Thanks for your feedback on the traffic lights, we'll pass this on to our team.
All the best,
Flatmates Team
This website is very user unfriendly
This website is very user unfriendly to first timers like myself.
The fact you can't message a person unless you upgrade is pathetic and not necessary and nowhere on the site does it give you a intro on how the website works
6 April 2021
Unprompted review
Reply from Flatmates.com.au
Hi Christine,
We're sorry you're having trouble.
We have a stack of self-help guides on our blog to help you navigate the platform. Simply head to www.flatmates.com.au/info for the start of our FAQs and guides.
We also full time support team to support you with any queries. You can contact us at support@flatmates.com.au.
All the best,
Flatmates Team
Reply from Flatmates.com.au
Thanks so much Evelyn!
I did not have a prompt response of…
I did not have a prompt response of owner property
30 March 2021
Unprompted review
Reply from Flatmates.com.au
Hi Titto,
We know how frustrating it is when members do not reply to messages.
This is why we have a "response rate" feature on our platform which will mark members out of 100%. The closer a member's response rate to 100%, the more likely they are to reply. This should help you in your future share house searches.
All the best,
Flatmates team
Give it a big miss!
I can't understand the positive reviews here concerning Flatmates.com.
I advertised my spare room for rent through them, which is in a modern fully furnished home, and had nothing but bad experiences I would rather forget. People constantly rang up asking to view the room and didn't turn up, without so much as a phone call. People hung up on me when I asked for references, and the one's who did turn up were disheveled and dirty looking, which you wouldn't trust with your dog.
I ended up only advertising for students and people with professional background - which were almost impossible to find.
I was lucky that an old friend came into town, and I ended up renting it out to him. I then gave up the idea altogether after he left.
Give Flatmates.com a big miss - they're not worth the trouble!
27 March 2021
Unprompted review
Reply from Flatmates.com.au
Hi Martin,
We're sorry to hear of your trouble.
You can report any member who you believes goes against our community guidelines. You do this by clicking on the three dots in your message chat with the member and selecting "report this member." Alternatively, you can visit their listing page and select "Report this listing" on the right hand side. This will let a member of our Moderation Team know to review the member's account.
If you like to email us at support@flatmates.com.au, we'd be more than happy to look over your account and provide you with some advice on how to get the most out of your listing.
We wish you all the best,
Flatmates.com.au Team
I don't like the new changes where my…
I don't like the new changes where my monitor is over 20 years old and when you do a search, the photos are way too big. I think I'll stick with Gumtree so I can see the search listing easily.
26 March 2021
Unprompted review
Reply from Flatmates.com.au
Hi Lek,
We're sorry you're having trouble. We've recently made new updates to our platform design in accordance with member feedback and research. If you're having difficult viewing images, we would suggest trying a different device or browser to see if this solves your issue,
All the best,
Flatmates Team
Good app....
21 March 2021
Unprompted review
Highly Recommended
I've recommend Flatemates.com.au to others. As I've used the service for many years. No issues creating rooms to offer flexible options.
14 March 2021
Unprompted review
I don't recommend
For one, i dont like the way the website is setup. I didn't find a new place to live. I dont recommend.
13 March 2021
Unprompted review
Reply from Flatmates.com.au
Hi Ronald,
We're sorry you don't like the design of our platform. If you'd like to provide us with some more information regarding your review, please email us at support@flatmates.com.au
All the best,
Flatmates Team
No reply seems the normal response
Messaged numerous people about their rooms to rent and very few had the decency to reply. Trying for 2 months and the few that do offer you an inspection or meet up never get back to you after the inspection. They all have too much choice with so many people looking for a room and hardly any rooms available. just basic good manners as to a yes or no would be good.
26 February 2021
Unprompted review
I found it very hard to find a place to…
I found it very hard to find a place to get an inspection. I found the whole website frustrating to use.
25 February 2021
Unprompted review
I have paid 4 weeks bond to John Chan
I have paid 4 weeks bond to John Chan, his property is at wattle st, Ultimo. He doesn't give me key and not allow me to move in as agreed time. He is a fraud
21 February 2021
Unprompted review
Reply from Flatmates.com.au
Hi Karo,
Thanks for leaving a review.
If you could please reach out to our team at support@flatmates.com.au with the full details we'll be happy to look into this for you.
Best regards,
Aaron - Flatmates Team
I hate the new search result page
I hate the new search results page where you can only see 1 at a time now. Each picture is huge on my screen. I'm not going to spend hours looking at each listing where before I could see many on my screen at a time.
15 February 2021
Unprompted review
Reply from Flatmates.com.au
Hi Pam,
Thanks for taking the time to leave a review.
We’re sorry to hear you don’t like the recent change. The change moved from showing three results on screen in a grid view to a list view. We still show the same number of results per page, which is 12.
You can search and filter your results to ensure you’re seeing what you want immediately, rather than browsing through all the results.
This most recent change enabled us to release a whole bunch of features which will help listers such as yourself stand out and get enquiries. This includes bigger and differentiated search result tiles to ensure potential flatmates don’t miss your listing, automatic rotation of listing tiles to the top of search results to ensure your listing continues to get exposure and image carousels in search results so seekers can get a feel for your listing.
We don’t make these changes lightly and ensure changes we make improve the performance of the site. While rolling out the new experience our data showed it performed better for enquiries, which we’re sure you can appreciate is a great result.
We welcome any and all feedback, so please feel free to reach out to us support@flatmates.com.au.
All the best,
Aaron
Flatmates.com.au Team
New search result page is a nightmare!
They just change the new search result page where only 1 is displayed at a time thus the picture takes up 1/2 of my screen. The old system is 1000x better where you could see a list of 3 at a time. It has made my searching a total nightmare and I can't use this site anymore. The person that made this insane change at FM, should be fired!
11 February 2021
Unprompted review
Reply from Flatmates.com.au
Hi Gary,
Thanks for your review.
Flatmates.com.au has introduced a new default search result called ‘Featured” which allows upgraded listings to be displayed first and will differentiate them from free members on our platform. We wanted to give upgraded members more value for their plan and to help them stand out on Flatmates.com.au.
Your screen may look different, as now upgraded members will appear as “premier listings” with enlarged listing tiles in search results on the first couple of pages, while free members will have their listings displayed slightly smaller and on later pages.
Users may filter or re-sort search results in which case listings that match that search query will rank first. Flatmates.com.au is always striving to improve and to ensure our marketplace remains the best place for share accommodation in Australia. We’re constantly listening to our members and asking for their input in such improvements. For a long time, our paid users have been asking for better value for their plans and we believe this strikes a balance between paid listings and free listings.
If you have more feedback, you're welcome to message us at support@flatmates.com.au.
All the best,
Flatmates team
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