Flatmates is an absolute Scam! It looks like they are full of bots and Ghost account that lists properties for rental and after the first message there is no response or replies. Flatmates is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Used the website to source a housemate, turns out the guy had numerous warrants out for his arrest, the same guy came back to my house after disappearing for 4 weeks running from the police to break... See more
After signing up to this site more than once, I received a lot of spam on my phone as well as scammers calling me. I had to change my number more than once where this time I'm using other websites to... See more
Everyone sends you a message saying they are interested but won't show or inspect. I believe most of these people are fake accounts created by Flatmates to get you to waste your money in signing up. T... See more
Company details
Written by the company
Flatmates.com.au is a peer to peer listing platform which allows you to rent out your spare room, find accommodation and search for flatmates. Our listings are moderated, all our members are mobile verified and we have a secure messaging system where you can chat with other members until you are comfortable sharing your details.
Contact info
511 Church Street, 3121, Richmond, VIC, Australia
- support@flatmates.com.au
- flatmates.com.au
1.4
Bad
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service and always…
Great customer service and always responding to all my questions promptly.
Understanding clients enquiries and needs. I will Highly Recommend Flatemates.com.au and also the services you provide to property owners like myself. Keeping our information private , so we can find the suitable candidate to lease the room which gives us a piece of mind. I travel frequently due to work commitments away alot and my property is left alone so this is a great site to find a person to lease the room but realistically they have the entire home to themselves just my master bedroom is not available.
I have had such beautyful people so respectful , polite and looked after my house as if it was their own and I thank Flatmates Au for that!!!
Will be using your service again !!!
Thankyou
D ;)
25 January 2021
Unprompted review
Reply from Flatmates.com.au
Hi DS,
Thanks for the great review. We're so glad you enjoyed your time with us!
All the best,
Flatmates team
Flatemets.com.au Need take more control for SOMETHING YOU PAY FOR
Flatemets.com.au Need to make people more punctual on this dam website. 2nd time around its absolutely ridiculous and just like last time. No one responds OR they're away but their flatemates find someone. People need to have more responsibility on this site and Flatemates need to enforce it. Its common bloody courtesy. I hope there is not a 3rd time anytime soon.
22 January 2021
Unprompted review
Reply from Flatmates.com.au
HI Utareangara,
Thanks for your review. We're sorry you didn't enjoy your time with us and we can understand how frustrating it can be when members do not reply to messages. This is why we introduced our response rate which marks members out of 100%. The closer a member's rate to 100%, the more likely they are to reply.
We also deactivate accounts from our platform that have been inactivate for more than 7 days, so that members such as yourself, aren't messaging accounts with listings that have already been filled.
If you have any further feedback, please send it through to suport@flatmates.com.au
All the best,
Flatmates team
Highly Recommended
Claudia and all the staff in the Customer Service Team have always been super friendly and supportive. Great in depth advise that makes an overall easy to use experience both in finding a room as a Tenant and advertising as a Landlord. Highly recommended and a large pool of ads to work with to find the best match.
19 January 2021
Unprompted review
Reply from Flatmates.com.au
Thanks for the lovely review Daniella! We're so glad that you enjoyed your time with us.
All the best!
Bad website
Bad website, kept crashing and I had to keep refilling details. After nearly an hour and half a dozen attempts, l gave up.
18 January 2021
Unprompted review
Reply from Flatmates.com.au
Hi Robert,
Thanks for getting in touch and we're sorry you're having trouble.
Have you tried using a different device or browser? We’d also recommend you try clearing your cache. The method will depend on your device and browser, so please Google search ‘how to clear cache in (browser)’ for instructions.
If you continue to experience difficulty with this issue, please let us know at support@flatmates.com.au
Kind regards,
Flatmates.com.au Team
This platform is a joke
This platform is a joke. All the 4-5 star reviews are from Bob, Jane or someone%20 very interesting. Charge you to message people with no guarantee of a reply. When you message someone with a 100% response rate and they don’t reply their response rate stays at 100%. Filled with 3rd party ads. Hive property is a real estate renting to students they don’t own or live at the property. Female only option but no male only? Sexist? Compete scam
17 January 2021
Unprompted review
Reply from Flatmates.com.au
Hi Unit,
Thanks for taking the time to leave a review.
Flatmates.com.au is a free platform but we do have a number of paid upgrades members can choose from to help quicken up their search. On a free account you can contact any listing on the site that is Free to Message, you can also reply to all messages received. The majority of listings on our site are Free to Message, but there will be some Early Bird listings (free) that will require an upgrade to contact for the first 14 days.
The response rate is the percentage of conversations you have responded to over the past 30 days and new messages are given a grace period of 24hours before they are counted in your response rate. You can read more about that here https://flatmates.com.au/info/message-response-rate
We are a platform that caters to all so this means you will find some professional users on our site who run multiple share houses and use our platform to advertise their properties.
We have multiple filters on the site you can choose from regarding flatmate preferences. Properties can put filters on to only have "male" or "female" flatmates, "couples" or they can use the filter "anyone welcome."
Please feel free to reach out to us at support@flatmates.com.au if you'd like further information.
Flatmates.com.au Team
Just terrible I want to give it a half…
Just terrible I want to give it a half star don't waste your time or money.
8 January 2021
Unprompted review
Reply from Flatmates.com.au
Hi Sheridan,
Thanks for taking the time to leave a review and we're sorry you didn't enjoy your time with us.
We'd love to gather some more insight into your experience to see how we may better assist you in the future. Please feel free to reach out at support@flatmates.com.au.
All the best,
Flatmates.com.au Team
You use to be able to update your ad…
You use to be able to update your ad and be able to go to the top of page 1 but not anymore. Even if you pay, your ad won't be on page 1 but near the last couple pages. I'm lucky to receive a couple messages within a week compare to in the past, I would receive more than a couple a day. I get 10x more messages on Gumtree and Flatmatefinder where I won't be using Flatmates ever again! The changes are a nightmare and makes Flatmates unusable for finding tenants. The people at Flatmates seriously don't care where this COVID-19 pandemic has been a nightmare for us landlords. These changes are PURE EVIL!!
3 January 2021
Unprompted review
Reply from Flatmates.com.au
Hi Steven,
Thanks for taking the time to leave a review.
The default search results page is "Featured", which is where paid listings will show above free listings. We recently updated our search algorithm to also include our standard plans as well as the previous Boost plan. Users can still filter or re-sort search results in which case listings that match that search query will rank first regardless of plan type.
Flatmates.com.au are always striving to improve and to ensure our marketplace remains the best place for share accommodation in Australia. We’re constantly listening to our members and asking for their input for such improvements. For a long time, our users have been asking for better value for their plans and we believe this strikes a balance between paid and free listings. We have a range of plans available to suit all budgets, which you can review on our upgrades page if you wish. If you can’t upgrade or do not wish to, we still offer our fantastic free service allowing you to list and reply to all enquiries.
We understand COVID-19 pandemic has been tough for listers, in 2020 we worked hard to support our members including: reducing plan prices, introducing the ability to pause plans, supporting video tours and making it simpler for those on the Full Plan to receive their guarantee.
We'd love to hear more from you about your experience and see how we may assist you with your search, please feel free to reach out to us support@flatmates.com.au.
Flatmates.com.au Team
I had no luck with this site that…
I had no luck with this site that chargers you when it's the landlord that should be charged. It's kind of pricey cause I'm a student. I had better luck on Gumtree.
29 December 2020
Unprompted review
Reply from Flatmates.com.au
Hi Gary,
Thanks for taking the time to leave a review.
Flatmates is a site that can be used for free, whether you're listing a property or looking for one.
Not everyone who uses our site are landlords, as many people are listing rooms in homes they're renting and need to share the cost. For this reason, we allow people to list for free and those who wish to pay to add certain benefits such as ranking and immediate contact can.
On a free account you can contact any listing on the site that is Free to Message, you can also reply to all messages received. The majority of listings on our site are Free to Message, but there will be some Early Bird listings (free) that will require an upgrade to contact for the first 14 days.
Please feel free to reach out to us if you'd like further information or for assistance with your search.
Flatmates.com.au Team
Super frustrating interface, definitely not made for "Flatmates"
Pretty frustrating site. You can't save searches; you can't hide listings you've looked at previously. You can't filter for nearly enough things (this is an Australian site and you can't filter for Air Conditioning!). You can't really build a decent profile, you can't easily navigate their map design, and the design is bloated and takes up way too much screen space. FlatmateFinders is a way better design, but Flatmates.com has used their market position and money to market better and now has all the properties... and none of the useful interface. It's a damn shame I have to use this site as it's a huge pain in the rear.
Edit: Look at their reply- it's friendly enough boilerplate, but look at what it reveals. Flatmates.com thinks 'saving a search' means being able to enter the same search terms, but don't consider being able to favorite/hide places within a specific search criteria, or being able to add/edit filters within a search you've already conducted. Being able to filter for AC is a 'feature' that they need to send to their design team to consider - when it should be a *basic* search filter.
Honestly, the more I use this site the more garbage I find. Do they do ANY user testing at all?
28 December 2020
Unprompted review
Reply from Flatmates.com.au
Hi Will
Thanks for taking the time to leave a review, we're sorry you didn't enjoy the site.
You are able to save a search once you have actioned it. The Save Search button will appear at the top of the search results page you're viewing. We also show your three most recent searches under the search section (which sits under your saved search). You're also able to favourite places you like, which appear under your Shortlist. At this stage we don't have the ability to remove listings you don't like.
While we don't have a specific search filter for Air Conditioning yet, you can use the key word search under filters to find listings that include Air Conditioning. We've also sent your suggestion to have a specific filter to our design and product people.
With regards to our map design, we have a new one coming! Currently, the design is being rolled out incrementally through a beta and will feature a full page map that will make it easier to search. We hope this is live for everyone by the end of the month.
We'd love to hear any further feedback you have, please feel free to contact us support@flatmates.com.au.
All the best,
Flatmates.com.au Team
Its a pretty hipster site designed for…
Its a pretty hipster site designed for the pretentious traveller
21 December 2020
Unprompted review
We love Your site and have met some…
We love Your site and have met some beautiful folk stating short and long term! Thank you
9 December 2020
Unprompted review
Reply from Flatmates.com.au
Thanks for the great review KJ! We're glad you love it.
I always have had a good experience…
I always have had a good experience with Flatmates.com, however, I wish for Early Bird there was a 10 days or a month free trial. But, apart from this, everything is very good.
9 December 2020
Unprompted review
Reply from Flatmates.com.au
Thanks for the feedback Sam!
no reply
no reply - no responses - paid the highest amount to market it. Waste of time and money
9 December 2020
Unprompted review
No one came!!!
I was registered on Flat mates for several months. In that time I had one person request to have a look & one person I wrote to asking if they has seen my ad. Both were to come have a look but seemed to not have time to look.
Oh yes we will come as I communicated a few times but neither did arrange to come. It was disappointing.
I then removed my advertisement .
9 December 2020
Unprompted review
I've been using Flatmates for a couple…
I've been using Flatmates for a couple of weeks where just before the 14 days is over, they banned my account for no reason. I have sent emails without any reply. Looks like the 1 star reviews are correct here.
5 December 2020
Unprompted review
Reply from Flatmates.com.au
Hi John,
Thanks for your review and we're sorry you feel that way.
Our full time Moderation Team spend a lot of time verifying and ensuring that accounts on the site are legitimate. Our team will remove accounts that are using Flatmates.com.au for the wrong reasons as our site is only to be used for share accommodation and for no other reason. Your account was removed from our site due to inappropriate use.
If you would like to discuss further, you can email us at support@flatmates.com.au.
Regards,
Flatmates team
Where is the Negative 5 star?!
When the area I'm wanting to move to is in a current crisis this website does not benefit those who genuinely seek somewhere to live. I sent so many messages to a whole lot of listings and not one reply. This website needs to be seriously looked at and should be ashamed of themselves for letting down the communities and leaving those legit home seekers out to suffer.
29 November 2020
Unprompted review
Reply from Flatmates.com.au
Hi Matt,
Thanks for your review and we're sorry you didn't enjoy your time on the site.
Our community has felt the pinch of COVID-19 and we as business have also felt the effects of the pandemic. We do have a number of measures in place to support our community through this time. If you'd like to email us at support@flatmates.com.au, we can discuss these with you.
In terms of responses, we understand how frustrating it can be when a member does not reply. We do have a response rate feature on the site that marks members out of 100%. The closer their rate to 100%, the more likely they are to reply. We also deactivate any accounts that haven't been active on the site for 9 days, to help avoid this issue.
All the best,
Flatmates team
Don't wait your time
Don't wait your time, I sent a whole lot of messages but I never received one reply. I think these ads are all fake.
28 November 2020
Unprompted review
Reply from Flatmates.com.au
Hi Melissa,
Thanks for your review and we're sorry you feel that way.
Our full time Moderation Team spend a lot of time verifying and ensuring that accounts on the site are legitimate. We also have a set of virtual security checks that all accounts must go through. If you have any issues with an account, we ask that you please report them. You do this by clicking on the three dots in your message chat with the member and selecting "report this member." Alternatively, you can visit their listing page and select "Report this listing" on the right hand side. This will let a member of our Moderation Team know to review the member's account.
If you have any more feedback you'd like to share, please feel free to send us a message at support@flatmates.com.au
All the best,
Flatmates team
A waste of money
24 November 2020
Unprompted review
Reply from Flatmates.com.au
Hi Vito,
Thanks for your review and we're sorry you feel that way.
If you have any more feedback you'd like to share, please feel free to send us a message at support@flatmates.com.au
All the best,
Flatmates team
don't waste your money
30 October 2020
Unprompted review
Reply from Flatmates.com.au
Hi Ala,
Thanks for your review and we're sorry you feel that way.
If you have any more feedback you'd like to share, please feel free to send us a message at support@flatmates.com.au
All the best,
Flatmates team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.