In April I placed my first order with Flattered—got a pair of Jojo Leather shoes, the cleaning kit, and the leather protector. The order didn’t ship right away because the leather protector was... See more
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Review summary
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Please contact me. The hinge on the frame that closes the bag has broken after fewer than 10 uses. Very disappointing. I have also messaged your customer service. Update: Ivy at Customer service ha... See more
Company replied
Flattered has impressed me with their quick responses and awesome customer service. I have just gotten my first loafers, they are beautiful and already extremely comfortable (sizing was perfec... See more
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Very happy with my black Sara loafers. They are comfortable right out of the box, classic minimalist design, elegant proportions, sturdy synthetic sole perfect for wet or wintery weather, no sock slip... See more
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Company details
About Flattered
Written by the company
SHOP HERE
About Us
The Flattered ethos embraces Scandinavian quality, tradition, and philosophy with the essence of minimalism and craftsmanship. Meticulously designed and unwavering in quality, we create a new realm of luxury for the conscious individual, where form and function unite. Guided by minimalism, we craft enduring products that echo the Scandinavian tradition of timelessness and contribute to reshaping consumption habits.
Committed to being a responsible, evolving brand, we ignite positive change in ourindustry. Our dedication to enduring products honours craftsmanship and embraces environmentally conscious materials and processes.
The name Flattered stems from our initial 2013 collection of indoor slippers. Designed in Stockholm and crafted in Italy, Portugal, and Spain, every Flattered creation is an ode to quality, tradition, and timeless artisanship.
Contact info
Mäster Samuelsgatan 11, 11144, Stockholm, Sweden
- support@flattered.com
- flattered.com
4.1
Great
927 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic Service
Fantastic Service
Easy to order, quick delivery, updated at all times, product quality absolutely amazing, even followed up with Aftercare email.
Very happy.
16 September 2025
Reply from Flattered
Dear Sharon,
We’re so pleased to hear this — thank you for your kind feedback. It’s great to know your experience with Flattered has been seamless and enjoyable.
Kind regards,
The Flattered Team
Great service and speedy processing
Because one of the items in my order was marked as pre-order, which seemed to conflict with the instant shipping notice on the website, I was worried that the whole order might be delayed. I also wasn’t sure how long the pre-order item would take to ship, so I felt a bit anxious to confirm the delivery time.
Fortunately, their website had an online chat feature — and to my surprise, the customer service representative Iry replied right away at 8 a.m. Sweden time and quickly resolved all my concerns. I truly appreciate such responsive and helpful service as well as the help by Anne from official Flattered on instagram. She did help me a lot by deciding on my order ;))
What impressed me the most wasn’t just their great customer support, but also their incredible efficiency — the order was shipped within a single day! The “Instant Shipping” label on their website is absolutely true, not just a slogan. Just wanna say a BIG BIG THANK YOU to the Team FLATTERED. 💗💗💗
22 October 2025
Unprompted review
Reply from Flattered
Hi Lin,
Thank you so much for your kind words! We’re really happy to hear that you had such a positive experience with our team. We’re especially glad that both Iry and Anne could assist you so quickly and help make your shopping process smooth.
We’re sorry for the initial confusion regarding the pre-order status of your Care Set, but it means a lot that you reached out so we could clarify everything right away.
Your feedback and appreciation really brighten our day — thank you again for your trust and support.
Kind regards,
Flattered
Reply from Flattered
Hi Dilek,
Thank you so much for your kind words! It means a lot and we hope you will enjoy your new products for many seasons to come.
Have a great day,
Flattered
Reply from Flattered
Hi Julia,
Thank you for leaving us a 5 star review. We are happy to hear that you appreciate the comfort and design!
Welcome back anytime.
Kind regards,
Flattered
customer service, delivery and quality
Quick customer service responded to me on shoe size advice and also quick delivery. I would recommend their good quality and comfortable leather loafers.
26 September 2025
Reply from Flattered
Dear Alyssa,
Thank you so much for your lovely review. We’re so happy to hear that you had a great experience with our customer service and that your leather loafers arrived quickly. It means a lot to know you’re enjoying both the quality and comfort!
Have a great day,
Flattered
Excellent brand
Excellent brand, custom centric and service and close to customer with 24h shipment and deliver.
15 October 2025
Unprompted review
Reply from Flattered
Dear Mohamed,
Thank you so much for your kind words! We’re happy to hear that you appreciate our brand, service, and fast delivery. It means a lot to us to know that our customer-first approach makes a difference.
Have a great weekend,
Flattered
Amazing shoes and customer service
As a first time customer I was thrilled with my Marlon loafer. I received many compliments and found it to be extremely comfortable and stylish. After having an issue with one of the shoes , customer service was completely attentive . Their response could not have been better. I will continue to be a customer and look forward to purchasing additional stylish, well made shoes from them.
13 October 2025
Unprompted review
Reply from Flattered
Dear Lisa,
Thank you so much for your wonderful review. We’re delighted to hear that you love your Marlon loafers and that you received so many compliments. It’s great to know you found them both comfortable and stylish.
We’re also very happy that our customer service team could assist you and that your experience was positive throughout. We truly appreciate your trust and look forward to welcoming you back for more pairs in the future.
Best regards,
Flattered
Consistency in Quality and design!
17 September 2025
Reply from Flattered
Hi Lani,
Thank you for your kind words! We are happy to hear this.
Have a great day,
Flattered
The belt is gorgeous quality albeit…
The belt is gorgeous quality albeit much darker in person than on the website photo.
8 September 2025
Reply from Flattered
Hello Sophia,
Thank you so much for your feedback.
We’re glad you love the quality of the belt. We’re sorry about the colour difference and will take your input into account to improve our photos.
Have a great day,
Flattered
I liked the grey suede loafers
I liked the grey suede loafers - slightly on the large side but I want to wear them with socks so that's fine. Grey suede loafers very difficult to find so was thrilled - and they are not too masculine with elegant almond toes.
Not great communication about their journey to me, and tracking number useless without the name of the courier company. Don't know about returns service as have never used it!
15 September 2025
Reply from Flattered
Hi!
Thank you so much for sharing your feedback and experience with the grey suede loafers, we’re happy to hear that you found them elegant and that the fit works well with socks.
Regarding the tracking information: in the confirmation email, just above the tracking number, there’s a “Track your order here” link. That button redirects you directly to the courier’s tracking page, making it easier to follow your parcel’s journey.
For returns, the process is handled through the same courier as your delivery, in this case, FedEx. You can download the return label on our website.
We’re grateful for your kind words about the shoes themselves, and we’ll also take your comments on communication to heart as we continue improving the experience around shipping updates.
Have a lovely day,
Flattered
Quick efficient service!
i got a very damaged package in the mail holding my leather cleaner and protector. i contacted the company and within 24 hours i had a response and within a week a replacement was sent to me. really great service and very easy to work with. looking forward to using the items!
7 September 2025
Unprompted review
Reply from Flattered
Hi Inisha,
Thank you so much for your kind words! We’re sorry to hear your package arrived damaged, but we’re glad our team could quickly make things right for you and that the replacement reached you smoothly.
Have a great day,
Flattered
Disappointed
Disappointed. I’ve had my bag for less than a month and used it maybe 5 times and it already has wear and tear with leather peeling on the edges. The bag is beautiful, but I’m dissatisfied with the quality.
15 August 2025
Reply from Flattered
Dear Jaime,
We’re truly sorry to hear about your experience. This is absolutely not the quality we want to deliver, especially after such a short time of use. We completely understand your disappointment and we’ll be reaching out to you directly to ensure we resolve this problem for you.
Best regards,
Flattered
Nice bag but marks on it!!!!
18 August 2025
Reply from Flattered
Dear Sarah,
Thank you so much for taking the time to share your review. We are truly sorry to hear that your bag arrived with marks on it. This is not the standard we strive for, and it should not have passed our quality checks.
We will be reaching out to you directly to resolve this matter as quickly as possible.
Warm regards,
Flattered
Fantastic Quality, Style and Customer Service
My first order was the suede Alva bag, and it’s a very well made bag, very chic and nice to dress up or down. I’ve gotten many compliments about it. My second order was a pair of shoes that I wanted to gift to my sister in law. Both her and I were impressed with the quality of the shoe, and how effortless and sophisticated it looks. The only reason we had to return it was because I ordered her the wrong size, and the company did not carry her true size. (She wears a size 13, which is difficult to find everywhere). Because I was out of the country, I knew I was going to surpass the 30-day return limit, by the time I got back. When I explained the situation to the team at Flattered, they were very understanding, and in fact allowed me to return the item regardless! I am extremely impressed with the brand as a whole. The style and quality is amazing, and the customer service is fantastic! It rare to find a brand that offers both! I will definitely be shopping at flattered for shoes and bags in the future, I love everything this brand stands for!
15 August 2025
Unprompted review
Reply from Flattered
Hi Rawand,
Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that your Alva bag has become a versatile favorite and that you’ve received so many compliments on it. It’s also great to know that both you and your sister-in-law appreciated the craftsmanship and timeless style of our shoes.
We completely understand how tricky sizing can be, especially with less common sizes, and we’re so glad our customer service team could assist with your return despite the timing. Your kind words about our quality, style, and service mean the world to us, and we’re honored to have earned your trust.
We look forward to welcoming you back for future shoes and bags.
Have a great day,
Flattered
Excellent service and beautifully made boots
Excellent service, took just over a week to receive my parcel from overseas to Australia, excellent quality, will certainly buy again from them, well done team
5 September 2025
Unprompted review
Reply from Flattered
Dear Helen,
Wow happy to hear! Thank you for the positive review and we hope you will enjoy your products for many seasons to come.
Kind regards,
Flattered
It has been a month since I placed the…
It has been a month since I placed the order, I still have not received the shoes I ordered.
4 August 2025
Reply from Flattered
Dear Alena,
We are very sorry to hear about your experience. We can see that your order was shipped out promptly on August 4 and reached Stockholm on August 5th. As the package was not collected it has been returned to our warehouse on August 20th.
Our team will contact you directly to resolve this matter immediately and ensure you receive your order without further delay.
Kind regards,
Flattered
Perfect colour and quality of leather…
Perfect colour and quality of leather is really good. Fast delivery. My second item purchased would recommend
8 August 2025
Reply from Flattered
Dear Estelle,
Thank you so much for leaving us a 5 star review and we're happy to hear that you are a returning customer!
Welcome back anytime.
Kind regards,
Flattered
Really lovely shoes
Really lovely shoes. Beautifully made and a perfect fit. I am often a size 5.5 but the size 5 (38) fits perfectly. Will definitely purchase more.
4 August 2025
Reply from Flattered
Hi Brenda,
We're so glad you love your new shoes and that the fit is perfect. We take great pride in the quality and craftsmanship of our products, and it means a lot to us that you're happy with your purchase.
Thank you for taking the time to leave us a review!
Kind regards,
Flattered
I bought the Alma zip front boots just…
I bought the Alma zip front boots just before Christmas (less than a year ago) the sole of the boot is visibly coming apart form the shoe around the heel on both boots. After understandbly being disappointed in this after paying over £200 for the boots, as you would I contacted customer services to see if they’d issue a replacement.
I was incredibly shocked to be told to either go to a cobblers and get them repaired as flattered are ‘in support of sustainability’ ( clearly not as why would you make a pair of boots not made to last that enables me to have to buy another pair within the space of a year..) also why should I have to go out of my way to get them repaired the point is their faulty, most companies will replace and have the customers best interest. Or I was told to return them for a refund? How that benefits anyone at all in sending back a pair of broken boots I have no idea.
I will never use flattered again, I’ve had issues with companies in the past that have replaced with purchases over 2 years old, Somthing of that price should be made to last and also a company selling produce of this price bracket you’d think would have their customers in their best interest
It’s a shame as I Reccomended these boots to a friend and have just told her not to bother now.
18 August 2025
Unprompted review
Reply from Flattered
Hi Mia,
Thank you for taking the time to share your feedback. It is truly valuable to us.
We sincerely apologise for the experience you had. I have already arranged a replacement pair for you and reached out directly to ensure this is resolved as smoothly as possible.
Regarding the cobbler repair suggestion, this is a solution we often propose for sustainability reasons. However, we completely understand that in this instance, given the nature of the damage, it was not the right option.
Please know that we are currently reviewing our internal processes to provide a more seamless experience in the future.
We hope to regain your confidence in Flattered and we truly appreciate the opportunity to make this right.
Should you need any further assistance, please don’t hesitate to reach out to us via our customer support team.
Kind regards,
Anne
Flattered
Fantastic sandal
Fantastic sandal, very stylish and goes with anything! Soft insole and comfortable to walk in. Had some mishap and the customer service went above and beyond helping me sort it out! Best experience ever <3
This brand truly supports it’s key values and puts sustainability and customer experience at the forefront. Really recommend!
18 August 2025
Unprompted review
Reply from Flattered
Hi Viktoria,
Thank you so much for this great review!
We are absolutely thrilled that you love your new sandals and find them to be both stylish and comfortable. It means a lot to us that you had such a positive experience with our customer service team.
We deeply appreciate you recognising our commitment to putting sustainability and our customers at the forefront of our values.
Best,
Flattered
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