Flawless Fine Jewellery Reviews 

Second time being back at this place. After 10 years and don’t think I will go to any other place. I’m yet to have my ring created but if my wedding band is anything to go by, I imagine it will be exceptional. I came in with my husband wanting a unique ring and to be honest was not expecting to walk out of there with having liked any ideas. Ash was absolutely helpful and talked me through what I wanted and was somehow able to envision what I did. Ash was not pushy (which I appreciate). He was very thorough at putting together my requirements and I cannot wait for the finished product. Thank you so much Ash.

Note: they even create moulds of rings before they create the final product so you can see what it might look like, try it on etc - which I think it absolutely brilliant!

I had a great experience working with Miles at Flawless Jewellers. He helped me select a stone for an engagement ring, which was a very specific piece I’d been searching for. Miles was patient throughout the process and used his expertise to guide me through the options without any pressure. I really appreciated his knowledgeable approach and would definitely recommend seeing him.

UPDATE: The post customer service exoerience has been really disappointing. I feel as though we paid our money and then didnt matter any more. It took 2 weeks to get the digital design, and we were told we could easily make edits. One of our requirements was not included on the design and we also requested another change (at our change of mind) it was a small addition. It took a further 2 weeks and us becoming more definite in our contact attempts to receive the updated design. We got no updates along the way at all. Finally the ring was sent by Royal Mail (?!) on a Friday for guaranteed 1pm next day delivery. It didn't arrive until Monday. I am sure the product will be beautiful and well made, and I had intended to get my wedding ring here also, but I would not shop here again due to the disappointing communication and customer service. I hope this feedback can be taken on board and the after sales experience improved upon. It will benefit the company in the long run.

ORIGINAL: We came in today with a vague idea of what we were looking for and Ash was fantastic. He was personable, friendly and informative. After going away for a think, we came back to buy the ring and couldn't be happier. My only small criticism is we were asked to write the review while in store and awaiting the price. Thank you Ash and thank you Flawless for such a wonderful experience.

Couldn’t have asked for a better experience overall. We decided to re-design the initial ring we chose. Kishan was particularly helpful throughout the process, offering a follow up appointment and keeping us updated whilst the ring was being made. Massive thanks again to the whole team, we are delighted with the ring!

Extremely disappointing service. Would not recommend. Communication via WhatsApp is a nightmare—replies take days, and you had to chase them for even the most basic details. They seem to act as a slow middleman with no real control over their inventory. For a purchase of several thousand pounds, the lack of transparency and the 'wait-and-see' attitude is unacceptable. If you value your time and expect professional service, go elsewhere.

Had an appointment with Maria today to design an engagement ring. She was incredibly helpful guiding myself through the various options whilst working within the budget. It was personal and I never got pressured to spend more. Ended up with a beautiful ring. Would 100% recommend!

I recently had the pleasure of speaking with Miles at Flawless and the experience was truly excellent. He helped me to choose a ring that was perfect and he paid great attention to detail throughout the process, with very swift communication throughout. I would fully recommend Flawless as they have taken care of us from start to finish and made us feel very welcome!

Great experience using this company. Did everything and more to help, with advice and gave great communication throughout the process. Ish was the member of staff who I dealt with and she made the whole process feel simple and was extremely helpful

Maria has been outstanding, and incredibly helpful throughout the journey of purchasing an engagement ring. Unfortunately, I wasn't able to attend an in person appointment, so everything has had to be done online, but with excellent communication and an incredible amount of patience on Maria's part, we found and customised the perfect ring.

I wholeheartedly recommend Flawless Fine Jewellery, and if you get the pleasure of dealing with Maria, you can do so knowing you're in good hands.

Through several back and forth meetings and conversations I have felt nothing but welcomed and supported. Serge continues to provide outstanding support and determination in developing a dream engagement ring- and I’m from out of the country! Happy to have found a wonderful team.

Flawless gave me a fantastic experience in my purchasing my engagement ring - they also helped my friend as well.
Definitely recommend!

Serge assisted my friend, along with myself and another companion, in selecting an engagement ring today, and the experience was exceptional from start to finish. His extensive knowledge and genuine professionalism were immediately evident, allowing him to guide us with confidence and clarity throughout the process.

What stood out most was his ability to understand our preferences from the very beginning and thoughtfully refine our initial ideas into a choice that felt both personal and perfect. He struck an ideal balance between offering expert advice and giving us the space to make our own decision, which made the experience both comfortable and enjoyable.

Thanks to his attentive approach and expertise, what could have been an overwhelming decision became a seamless and memorable one. I would highly recommend Serge to anyone seeking not only quality service, but a truly tailored and reassuring experience. I will definitely come back when it’s my turn to make the next steps!

Maria was fantastic, so patient with me and so reassuring. Really great service from the whole team and the ring is stunning. Exactly what I imagined, couldn’t be happier with it.

Me and my partner worked with Maria on our ring selection for engagement. She made this moment bespoke and comfortable to us. We enjoyed every second and are excited for the ring we selected. Fantastic experience I highly recommend!

Maria was very knowledgeable and informative and helped me in choosing the perfect ring. Explained everything and showed me many options within what I was looking for and helped me build the best ring

Maria was super helpful and understood the predicament we were in when we stopped by the jeweler. She put an immediate rush order to tighten and clean the ring before our engagement party the same day.

I want to thank Ish for making this a lot easier and simpler than I thought it would be by placing a custom order to the US. Overall would recommend to anyone and glad I chose Flawless!

I have just placed an order for a beautiful oval solitaire ring. Online it said the earliest it could be delivered is 4 May however I contacted Ish who was super helpful and spoke with their production manager who is able to post it much sooner. I cannot wait to receive the ring and leave a further review x

I have purchased an engagement ring and wedding rings previously from flawless and was thrilled. I have just bought an eternity ring for my wife. Miles was very patient and helpful in working with me to choose the right ring. I picked up the ring the other week and am really pleased with it, I cannot wait to give it to my Wife. The service I have always received at flawless has been great and Miles ensured this experience was excellent. Each ring I have bought from flawless is beautiful and I could not recommend flawess jewellery enough!

Such a perfect experience with flawless fine jewellery. Serge was so great with us and let me see a few options even though I was quite specific with what I was looking for. He did us a great deal on the setting I was looking for and we ended up with a better clarity diamond than we were originally considering for the same price! Also did the resizing in just over 1 week and organised delivery for a day one of us was home, nothing was too much trouble!