Very happy with products and customer service. Furniture is well made- Have had mine for years and its going strong long after the children grew up. I needed a spare part for a custom adaption and the... See more
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We bought our daughter’s single bed back in 2021 from a Flexa store in Ireland. We added to this bed in 2024 to create a bunk bed with double on the bottom. Excellent quality and delivery. We subseque... See more
Company replied
We are super happy with our two mini bookcases with doors! The quality is great. They feel solid and there was no bad smell from the paint (which we unfortunately had experienced from another brand... See more
Company replied
Bought 2 flex’s play beds and mattresses for my young kids. I paid extra for installation by the flex’s shop delivery team here in Athens Greece. Within months they are creaking and shaking. Customer... See more
Company details
Written by the company
FLEXA is Europe leading supplier of furniture, interior, and toys for children. FLEXA believe in sustainable, Scandinavian design and the basic idea that products should grow with the child. FLEXA cooperate with child specialists, educators, and sleep experts to ensure that the child's development always is incorporated in the product development. The unique FLEXA assortment is available in 140 exclusive FLEXA brand stores as well as 450 FLEXA studios with major retailers worldwide.
Contact info
Kalkværksvej 20, 8000, Aarhus C, Denmark
- +4576688055
- hello@flexaworld.com
- flexaworld.com
4.0
Great
284 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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searched a drawer ball bearing slide for an old cupboard
I searched a drawer ball bearing slide for my 15 years old cupboard. Flex Service Center help me excellent, very friendly and prompt. 100 Points. For first contact to delivered at place i had a good feeling. Now i am happy to rescue my old new cupboard. Special thanks to Danmark from Tyskland Munich.
14 January 2026
Unprompted review
Reply from FLEXA
Dear Stephan,
Thank you so much for your kind words and for taking the time to share your experience 🌟 We're truly happy to hear that our FLEXA Service Center could assist you in finding the right drawer slide for your 15-year-old cupboard — and that everything went smoothly from first contact to delivery.
At FLEXA, we believe great design should last for generations, and it's always a joy to see our products being brought back to life 💚 Your story is a perfect example of why we say: Why replace, when you can rebuild?
A big thank you from Denmark 🇩🇰 — and warm greetings to Munich!
Kind regards,
Team FLEXA
Delivery not satisfactory!
The bed we received is top!
However the Delivery needs to be more customer friendly. The large pallets was left aside in the house by the delivery company. These equipments shall be collected und reused instead of being disposed at the customers who will generally have problem to deal with them.
20 January 2026
Reply from FLEXA
Hi Yang
Thank you so much for your review – we’re thrilled to hear that you’re happy with the bed! 🌟
We’re truly sorry that the delivery experience didn’t meet your expectations. At FLEXA, we want every part of your journey – from order to delivery – to feel smooth and convenient.
Our logistics partners offer curbside delivery as standard, which unfortunately does not include pallet removal. We completely understand that disposing of large pallets can be inconvenient, and your feedback is very valuable. We’ll make sure to share it with our delivery partners as we continuously look to improve the experience for our customers 📦
Thank you again for choosing FLEXA – and for taking the time to share your thoughts. We hope your family enjoys the new bed for many years to come 🛏️💚
Warm regards,
The FLEXA Team
Very good and professional customer…
Very good and professional customer support from Christian Lund at Flexa. I was asking questions about a second hand product and spare parts and I got the best help I could get. Sustainable thinking and taking pride in their products.
20 January 2026
Unprompted review
Reply from FLEXA
Hi Bojan,
Thank you so much for your kind words and for taking the time to share your experience 🌟 We're thrilled to hear that Christian was able to assist you so well — even with a second-hand product! At FLEXA, we take great pride in the quality of our products, and it means a lot when that commitment is recognised 💚
Our goal is always to help families make the most of their FLEXA furniture — whether it’s brand new or lovingly passed on. With our flexible design philosophy and wide range of spare parts, we're happy to support long-lasting solutions that grow with your child.
Thanks again for your thoughtful feedback — it truly inspires us!
Warm regards,
The FLEXA Team
Reply from FLEXA
Thank you so much for your lovely review and the 5 stars ⭐⭐⭐⭐⭐
We’re thrilled to hear that you’re happy with your FLEXA product and our service!
If there’s anything we can help you with in the future, don’t hesitate to reach out.
Best regards,
Team FLEXA
Customer Supper
5 January 2026
Unprompted review
Reply from FLEXA
Thank you so much for your kind words and the 5-star rating ⭐⭐⭐⭐⭐
We’re truly happy to hear that you had a great experience with our customer support 💚
At FLEXA, we always strive to provide fast and friendly service – and it means a lot to know it’s appreciated.
If you ever have any questions or need assistance again, we’re just an email or call away!
Warm regards,
Team FLEXA
Great customer service!
I experienced a customer service experience that was very attentive and quick to provide solutions.
3 December 2025
Unprompted review
Reply from FLEXA
Thanks a lot! 😊
We’re happy to hear you felt well taken care of — quick, helpful support is what we’re here for.
All the best,
The FLEXA Team
Great customer service
On top of the furniture being great, the customer service has been very reactive for solving our hardware issue. Thank you Christian for your kindness and your quick answer !
9 December 2025
Unprompted review
Reply from FLEXA
Thank you so much, Alex! And big thanks from Christian too 😊
We’re glad we could solve things quickly — and that you love your FLEXA furniture!
Kind regards,
The FLEXA Team
After experiencing a broken part during…
After experiencing a broken part during assembly and making an additional mistake on my side, I reached out to Flexa’s customer service. I was truly impressed by how quickly they responded and how well they understood my situation. Their support was exceptional—I have never experienced such outstanding customer service before. A big thank you to Jonas and the entire team!
Greetings from a very happy family in Salzburg
27 November 2025
Unprompted review
Reply from FLEXA
Thank you so much for your generous 5-star review! ⭐⭐⭐⭐⭐
We’re truly touched by your kind words — and so glad we could help you quickly and effectively 💚
Wishing you and your family many happy moments with your new furniture!
Warmest regards,
The FLEXA Team
Reply from FLEXA
Thank you so much for the 5 stars, Mathias! ⭐⭐⭐⭐⭐
We’re happy to hear you found our customer service friendly and quick to respond.
Warm regards,
The FLEXA Team
Excellent customer service
I couldn’t find where i could buy legs for the pull out bed so i wrote them an e-mail and got a response the same day with a direct link to the product…
Great to get a response so quickly and i love that you can change the Flexa bed and make adjustments to your needs
3 December 2025
Unprompted review
Reply from FLEXA
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We’re so glad we could help you quickly — and that you got exactly what you needed! 💚
Thanks again for choosing FLEXA.
Warm regards,
The FLEXA Team
Excellent customer service
Excellent customer service! I initially made a mistake with my order, but the sales representative was incredibly helpful and got everything sorted quickly. They also helped me find an item that wasn’t showing up on the website. Really appreciated the patience and support.
2 December 2025
Unprompted review
Reply from FLEXA
Dear Catalina,
Thank you so much for your lovely 5-star review! ⭐⭐⭐⭐⭐
We’re so happy to hear that you had a great experience with our customer service team — and that we could help sort out your order quickly and find the right item for you 💚
Your kind words mean a lot — thank you for choosing FLEXA!
Warm wishes,
The FLEXA Team
Nice design quality goods
Nice design, high quality goods and excellent client support. This is my third purchase with FLEXA and I strongly recommend!
3 December 2025
Unprompted review
Reply from FLEXA
Dear Maria,
Wow – thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We're thrilled to hear that you love the design and quality of our products and that you've chosen FLEXA not just once, but three times! 💚
Thanks again for being a loyal FLEXA family member!
Warmest regards,
The FLEXA Team
Reply from FLEXA
Thank you so much for your kind words 💚 We're thrilled to hear you're happy with the quality — at FLEXA, we take great pride in crafting furniture that’s safe, durable, and made to grow with your child. Hope to welcome you back again soon!
Great beds. Robbery on replacement parts
The beds are great but charging 15 euros for delivery of a replacement screw that costs 5 euros is day light robbery
22 November 2025
Unprompted review
Reply from FLEXA
Hi David,
Thank you for your feedback — and we're truly sorry to hear you're disappointed with the spare part shipping cost.
We understand that paying €15 for delivery of a small item like a screw may seem high. Please know that this fee isn’t just for the screw itself — it covers the full process: one of our team members carefully locates the correct part in our warehouse, prepares and packs it securely, prints and applies shipping labels, and ensures it’s sent from our logistics hub in Poland to your country.
We aim to help our customers keep their FLEXA furniture functioning for many years — that’s why we offer spare parts, even for older models. But we do understand your frustration, and we’ll take your feedback into account as we continue to improve our service.
If there’s anything else we can help with, feel free to reach out.
Perfect Service
Excellent customer service and super-fast delivery! The team was very friendly, helpful and responsive, and my order arrived earlier than expected. Highly recommend!”
27 November 2025
Unprompted review
Reply from FLEXA
Thank you, Kristina! 💫 We're so happy you had a great experience with our customer service and delivery. We always strive to go the extra mile — and we're thrilled to hear it made a difference. Enjoy your FLEXA products!
Great quality even after 18 years!
We are reusing my little brother's bed for our son. My brother had the classic bed for 18 years and the quality is still so good so we are happy to use it. We just bought and installed the safety rail and it fits perfectly.
14 October 2025
Unprompted review
Bed slat transaction
Quick and easy website purchase process (7 slat with and without holes), secure payment; accurate and fast shipment tracking; very competitive transaction costs.
23 September 2025
Unprompted review
Bad design for the end user.
I bought a wall shelf where the design of the product it self was absolutely without the customer in mind with regards to hanging it. No screws were supplied so we needed to purchase those. Though, the brackets for the screwheads set a max size of the head at D5mm which does not exist for screws big enough to support the shelf itself(MIN 5mm screw for wall support) I had to drill the brackets to increase the slot size and also file the heads of the M5 molly screws I needed for our plaster walls. This meant also, since there are two fixation points said to be separated by 484mm in the included sheet but 483mm in actual measurement that if I was even 1mm off when drilling the wall I would not be able to mount the shelf. There would need to have been another mounting system for this shelf designed, such as a separate bracket which can take up a bit of tolerance from the drilling op.
16 September 2025
Unprompted review
Customer Service experience was slow and not helpful
The customer service experience was just awful.
I love the products, which is why I ordered again from Flexa. However, this time I neede support twice and both times the waiting time to get an answer was 2-3 days and when the answer came it was as unhelpful as it can possibly be.
First time I needed help to schedule delivery and after days of waiting for an asnwer I got :"Unfortunately, we didn't handle this fast enough." Because my goods were already on their way.
Second time, I asked for supprt to exchange an item and got a response to "buy a new one :)". No further help, no suggestion that I can use the from to return the item that was wrong. Just keep buying our goods and don't contact us for support attitude.
I am very disappointed and will discontinue my purchases at Flexa until you fix your Customer Support.
29 July 2025
Rejected package upon delivery
Rejected package upon delivery. Damaged.
Waiting to be contacted after having made a complaint.
8 August 2025
Unprompted review
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