FLEXA Reviews 

Fast delivery, excellent products!

I've tried to be very patient with Flexa / Flexaworld but my patience has run out now. Started communicating with Flexa in January 2025 about the parts I needed to buy to adapt an existing Flexa bed to have a trundle bed. That order process took about 2 months of back and forth, owing to how slowly Flexa respond.

The parts came in April and I set aside a Saturday to assemble everything. So it was pretty frustrating to find that Flexa had forgotten to include a whole box of fixings. Those parts came in mid May and I tried to assemble the bed, only to find that there were still parts missing. On informing Flexa I was told that the parts would be sent out, then they wouldn't as they didn't have them in stock, then they would (that was mid June) and I've not heard anything since... I've sent four emails which Flexa just ignores now.

If you were paying IKEA prices or cheaper maybe you could understand why the customer service was poor, but Flexa's products aren't cheap and when things are missing then you expect the problem to be fixed quickly. It's bonkers that it's taken me over six months to try to adapt my daughter's bed and it's still not showing any signs of being fully resolved.

I was looking for a spare part for an out-of-stock model , and the staff went above and beyond—friendly, helpful, and quick to find an alternative solution. They arranged a special order and delivery within the same date —truly excellent service!

Human, sincere attitude

Great communication on a complicated request. Going above and beyond, provided fabulous customer service. Would recommend 100%

We are very happy with the quality and design of the furniture.

Still waiting on a balance board order from before Christmas. There was no tracking number with the confirmation of sale so could not follow the packages journey. I have had email replies about my enquiry but with little real concern or action. It's been 4 weeks since my order.

I have been wanting to return my goods back for 2 weeks and have been writing to customer service every day for 2 weeks now. To date, Flexa has not found a way to provide me with a return label for free. I've never experienced anything like this!!!! I am being sent emails with links that cannot be opened and instead of finding a solution I am supposed to forward these emails.
Customer service hasn't responded to me in the chat for 4 days. I've never experienced anything like that and wouldn't order something from Flexa again.

We ordered in July a very nice bed for our son on the website. When we received it, the mattress was torn. After several exchanges with the customer service they were unable to find a solution or send a new mattress, with made-up excuses. We finally gave up and requested to be refunded, which they agreed, but we are still waiting for the money (3 months later). We have bought many furniture with them before, but this is the last time.

Beautiful bed, complicated design and worst customer service.

Mindblowing quality! All materials used, particularly wood, feel safe and well crafted. Our little girl loves them!

We've had Flexa for some time and initially they were very good. However, the TV reception has been absolutely dire over the past few weeks as it keeps stopping for up to 30+seconds at a time, which is not great with any programme but useless when watching sport. I have complained on their website, my partner went in person to their stand in Dos Mares when they promised to send out a technician but no one showed. Don't touch this company with a barge-pole.

We are very happy with choosing Flexa. We found the price high but we are still happy we went with Flexa because the details make an actual difference.
There is detailed thinking put in the products to allow for cable storage, lighting etc. The texture, proportions and overall feel is excellent.
The ordering was easy and the delivery very fast.
The quality of the wood is very good and once assembled the pieces are robust and can take a lot of weight.

We are only sad we measured wrongly and did not order an additional cupboard that we need and now cannot have free shipping for that piece.

A couple of suggestions from a user's point of view:

For the Schreibtisch Überbau:
The order of the assembly should be modified. We ordered 2 pieces. For the first we followed the steps of the instructions booklet. It was extremely difficult to place the back piece. It needed a lot of force to slide it in and took a lot of effort and time. For the second, we put the back pieces early in, and we assembled to whole thing in no time.
Also, we think that the shleves will look significantly prettier if Flexa gives plastic cups (white or in the colour of the wood) to cover the visible screws.

They have great products, both in regards to quality and fitting the needs for children. They are on the pricey side, but given the good quality, its well justified.
I am genuinely impressed with the exceptional customer service provided by them. Their team exhibited a remarkable degree of helpfulness, flexibility, and understanding throughout my experience. It's clear that they prioritize customer satisfaction, making the entire process smooth and accommodating. Highly recommended for anyone looking not only for good furniture but also for great customer service.

I bought two single beds from Flexa. After couple of months of using them they became extremely noisy just with small movement. Also wood of shelves is horrible quality and the colors don't correspond. I am very disappointed. I have just sent the reclamation email and I hope it will be resolved soon. Thanks god I didn't pay full price for all products. To be avoided!!!

Shipping took 3 weeks (3-4 days advertised) and because I asked Customer Service, if not I'd still be waiting.

Have not mounted the products yet as we are doing some construction work at home, but I hope the fact that I paid for this 2-3X what would cost in IKEA, really shows.

The desk is very nice but the quality of material (screws, connectors etc) is rather poor. Even IKEA can do better here. We bought it with a discount but I would not get that desk for the regular price.

Very good price and quality. Quick delivery without further charges. Happy about the FLEXA items.

Buy ikea, the beds are good for a year or so, then the slats start popping out needing resetting every couple of days. They have some good ideas but don't last.

Bought 2 flex’s play beds and mattresses for my young kids. I paid extra for installation by the flex’s shop delivery team here in Athens Greece.
Within months they are creaking and shaking. Customer service didn’t follow up beyond saying not expected and the local store would reach out, which didn’t happen. The beds are in my view worse quality than ikea and I regret buying.

I placed an order on the 11th March and I have still not received it. My order has supposedly been sent twice and returned to the Flexa warehouse both times, having never left Denmark.

I have contacted Flexa numerous times through different channels and only received a response once. On that occasion, I was given the excuse that there were problems with paperwork due to Brexit and a new invoicing system. I was assured that the parcel was on its way, but they did not know how far (?). This person was going to get an update for me, which never materialised (much like my order). I am now being met with radio silence.

I am in the process of arranging a chargeback through my bank. Flexa were quick to take my payment, but will not deliver the goods. Their customer service is non-existent, yet they have the time to post pretty pictures on social media daily.