I love it the only thing I wish which made me take a star is after a period of having your service we should be able to change the payment date. I've been a Flexcar customer 2 years now been loving ev... See more
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Review summary
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Overall great experience with Flexcar. Ive been with the company for several years now. Pretty much from the beginning. My recent swaps were the only time I had issues. Im still finding item from the... See more
I don't like that when the miles are low ww can't purchase more at our leisure. Consumers should be able to purchase at their convenience and not forced. I understand the business has to generate reve... See more
Flexcar is a useful option for people who can’t buy a car outright, but the strict payment structure and lack of flexibility make it challenging. Not everyone gets paid on a fixed schedule, and that m... See more
Company details
Written by the company
Flexcar is the first and only month-to-month car lease — with insurance, maintenance, and roadside assistance all included in one simple monthly payment. No down payment. No dealership. No being locked into a multi-year contract. Just choose your vehicle, get on the road, and go. With Flexcar, you're never stuck. Life changes, and your car plan should too. Swap your vehicle, upgrade to something new, or return it when you're done — all on your schedule. Whether you need a reliable daily driver, more cargo space for a growing family, or something that just fits where you are right now, Flexcar makes it simple to get exactly what you need. Every plan comes fully loaded: insurance, maintenance, and roadside assistance are built in, so there are no surprise costs and no juggling multiple bills. One payment. Everything covered. Flexcar is available across the U.S., including New England, Atlanta, Charlotte, Nashville, New York, the Bay Area, and Dallas — with more markets on the way.
Free Delivery
Limited time only – $100 value
Our 5-star team delivers your car right to your doorstep.
Contact info
60 State St, 02109, Boston, United States
- 1-866-725-2734
- support@flexcar.com
- flexcar.com
3.8
Great
1k reviews
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Easy and convenient and the staff is…
Easy and convenient and the staff is very professional.
18 April 2026
Reply from Flexcar
Anita, easy and convenient is exactly the experience we want every member to have. Glad our Flexcar hub team made the process smooth and took great care of you with professionalism throughout. Thank you for being a part of our journey.
Flexcar has consistently fallen short…
Flexcar has consistently fallen short in multiple areas, including vehicle quality, vehicle condition, and customer service. After nearly a year as a customer, my experience has been, at best, around a 2/3-star level. Unfortunately, the repeated issues and lack of improvement make it difficult to recommend this service to others. Stay away from Flexcar.
28 April 2026
Best car delivery a customer can ask for!
First and foremost flexcar provided a reliable car, 24/7 customer service, and most importantly transparent on everything. Very pleased customer.
28 April 2026
Reply from Flexcar
Reliable wheels, real transparency, and support whenever you need it, that is exactly the experience we want every member to have. We are glad Flexcar has been a strong fit for you and that the team has been there when it mattered. Thank you for being a part of our journey.
Love it
I love Flexcar the convenience of having it all in one insurance maintenance and I can switch cars at any time a great concept! Only thing and it’s minor I wish my license plate match my state I may not want to share or explain my tag to people
27 April 2026
Reply from Flexcar
Having insurance and maintenance wrapped into one simple membership, plus the freedom to change vehicles, is exactly what we set out to build. We also appreciate the note on plates and understand why that would matter in day to day life. Thanks for seeing the vision behind Flexcar, we're grateful to have you part of the Flexcar movement.
FlexCar, your contact center needs to go
The only reason I'm not giving Flexcar a lower rating is because of the ATL Hub team.
My experience with Customer Care was frustrating from start to finish. What should have been a simple one-call resolution turned into multiple calls, repeated explanations, inconsistent answers, and an issue that became bigger than it needed to be. Instead of feeling supported, I felt like I was being passed around without anyone truly taking ownership of the problem. As the process dragged on, the empathy seemed to disappear, and I seriously considered canceling my Flexcar subscription altogether.
Then I connected with the ATL Hub team, and the experience was completely different.
They listened, showed genuine care, took ownership, and focused on finding solutions instead of giving me the runaround. Every interaction left me feeling supported, informed, and confident that someone was actually working to help me. They solved my concerns, gave me peace of mind, and completely changed my perception of Flexcar.
Honestly, if I had been able to work directly with the ATL Hub from the beginning, I believe my issue would have been resolved in a day or less. Even if it couldn't have been fixed immediately, I know they would have made sure I felt supported throughout the process.
The ATL Hub team understands what real customer care and customer experience look like. They made me feel valued as a customer, they treated me as though they were helping a family member or someone close to them while my experience with Customer Care at the Contact center felt unheard, unvalued, unappreciated, transactional, frustrating, and time-consuming. The Hub team is the reason I decided to stay with Flexcar instead of leaving.
This rating should really be five stars because of the ATL Hub. I would gladly update my review if Flexcar allowed customers direct phone access to their local hubs instead of requiring everything to go through the call center.
To the ATL Hub team—thank you for going above and beyond. You really put yourselves in my shoes. Your professionalism, compassion, and commitment to helping customers made all the difference. I had a world class experience with your team and I look forward to more great experiences with you in the future.
18 April 2026
Horrible company
Horrible company. Called twice about billing issue and no response or update even though they stated I will get call back! Don’t rent here long term unless you got real money. Money grabber
22 April 2026
The concierge was very pleasant and…
The concierge was very pleasant and accommodating. Service was great also per usual!
19 April 2026
Reply from Flexcar
Glad our Member Concierge made things easy and welcoming for you. It means a lot to hear the service continues to show up the way it should, every time. Thank you for being a part of our journey.
Reply from Flexcar
Great customer service is exactly what we're going for. Thank you for taking a moment to share this - we're glad you had a positive experience with the team.
- The team at Flexcar
I love the idea of not having a car…
I love the idea of not having a car note, insurance or maintenance fees. I don’t think I ever want to buy another car.
28 April 2026
Reply from Flexcar
Reviews like yours are the reason we do what we do. The freedom of not having to worry about a car note, insurance, or maintenance is exactly the kind of better way we are building toward. Members like you are the ones proving there's a better way. We're grateful to have you part of the Flexcar movement.
- The team at Flexcar
Customer service is horrible!!!!
Customer service is horrible!!!!! I have an issue with the vehicle and I’m told over a month to get it in then I call and they said they would get back to me and nobody has!!! You take my money quickly enough I would expect better service
25 May 2026
Service for me customer service was…
Service for me customer service was amazing, fast service.
22 April 2026
Reply from Flexcar
Customer service and fast service is exactly what we're going for. Thank you for sharing that your experience felt amazing from the start. Welcome to Flexcar.
- The team at Flexcar
Perfect service especially for travel nurses!!
I'm a travel nurse and have been using flexcar for about a year now, and it has been an absolute life saver for us. We have a great reliable car with great features and insurance is included, for WAY less than we were paying with rental companies or turo (which we had multiple bad experiences with unreliable poorly maintained cars).
Customer service has been really responsive any time I've had questions and we've driven across the country without issues. You can also swap cars easily and they apply fuel discounts to your account. Just a perfect service I can't recommend it enough! Honestly I probably won't bother buying a car as long as flexcar is around!
17 April 2026
Reply from Flexcar
Reviews like yours are the reason we do what we do. Hearing that Flexcar has been a lifesaver for you over the past year - with a reliable car, included insurance, easy swaps, fuel discounts, and responsive support - means a lot to our team. We also love knowing Flexcar has held up for cross-country travel and the demands of your work as a travel nurse. Members like you are the ones proving there's a better way. We're grateful to have you part of the Flexcar movement.
- The team at Flexcar
Too pricey and no option to actually…
Too pricey and no option to actually own the car kind of a waste of money. Especially with the whole mileage thing
23 April 2026
Good cars can’t get in touch with…
Good cars can’t get in touch with nobody when needed they houndyou about payment it could be due the same day the prices are too high, but other than that, the car is OK
28 April 2026
Flexibility as the name suggests
Flexibility as the name suggests. I was able switch the plan as needed. One quick recommendation though. As my credit score improves so should my monthly charges reduce. Now the only option is to submit car and get a new based on revised score.
25 April 2026
Customer service is a 10
21 April 2026
Reply from Flexcar
Customer service is exactly what we're going for. Thanks for calling that out - our team works hard to make the experience feel straightforward and supportive. Thank you for being a part of our journey.
- The team at Flexcar
My father died I was told the…
My father died I was told the cancellation fee would be waived I was charged $150
1 June 2026
Reply from Flexcar
Thank you, Pradeel! We are so glad to hear you are loving Flexcar. Welcome to Flexcar.
- The team at Flexcar
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