Flexcar Reviews 1,244

I experienced significant issues with the Flexcar program after making a few late payments. Although I communicated a commitment regarding when payment would be made, my arrangements were disregarded. Instead, I received repeated demands to return the vehicle and threats that security would be involved in recovering it.

Additionally, after the vehicle was returned, I was not provided a prorated refund for the unused days remaining in my rental period, nor was I refunded any portion of the membership fee. To make matters worse, I am no longer able to use the program despite having paid fees associated with membership.

I believe the handling of this situation was unfair and would appreciate a review of my account, including an explanation of the refund policy, the denial of any prorated credit, and the decision to restrict my access to the program.

I was going through a financial issue recently and y’all were very patient with me even though I submitted a late payment. Thank you so much. I truly appreciate this program.

Flexcar has made my payments flexible, maintenance, easy with upgradable features for miles or options to swap at any time. I just really enjoyed the flexibility along with the option to switch cars at any time. It is truly the best way to have a car.🙏

We called they told us to go to Pep Boys and the truck that we have first when we first got it. The people in your service department left the oil thing off and oil got everywhere so that was fixed back in March and then my husband just took it to Pep Boys as you guys just instructed him to do and now the alternator and battery are bad we’ve waited at Pep Boys since 730 and no call no email no follow up no nothing so we have to do a swap that we will get on Sunday and they’re charging us $199 which we shouldn’t even be charged that because you guys are tying our hands because we have no vehicle so we were like that back and we were like the mileage that he drove today and a credit

I do like the services offered except the miles program. It should be unlimited miles.

Great service and good customer service support

Overall it was a pretty good experience. The only hiccup and reason for 3 stars is the random, hard to believe “ticket/violation” charges. I was never pulled over but charged twice for supposed citations and they make you jump through hoops to get an actual copy or some sort of proof of the violations they paid. Providing a copy before you charge someone’s card should be automatic so that part felt like a scam and ultimately why o returned the vehicle.

I love the flexibility. Unfortunately, the car was not completely serviced before it was delivered to me. Being "out of area" makes it inconvenient to correct.

First of all, it has been nice having a month to month lease. It allows for flexibility and less commitment. However, every car that I have had so far, aside from this current one, has been flimsy as hell. One vehicle was damaged sitting in the parking lot and another pulling out of my flat driveway! These cost a total of about $2100 for both of these small and inexplicable damages.

Process was easy, absolutely love the car! I’ve been with flex car 9 months now and I am very pleased

Flexcar is so stress free. I am so glad I decided to go back to Flexcar. One of the best decisions I’ve made.

They have always been fair and up front with me

I love Flexcar and the fact that you can trade cars whenever. Very reliable and definitely recommend!

Very expensive especially when you run out of miles. The credit given for when you get an oil change isn’t enough. There’s only one location for services

I’ve been with Flexcar for 2 years now. Every startup has its ups and downs, but Flexcar’s overall value has remained solid, and I would count myself as a loyal, well-served customer.

The experience was great because of the friendly and helpful staff I have encountered from Flexcar. The company is doing well with covering all maintenance, car insurance, providing new vehicles to lease, providing discounts, and having good customer service. Thank you Flexcar!

Great customer service. Seamless experience.

It was a wonderful experience . I was in need of a car and a rental was not feasible. I kept my car 6 months. Would recommend to anyone.