Flexrent Reviews 

This company works really fast, qualitative and they care about the clients. I'd highly recommend them and will definitely rent a car with them next time.

This is a very bad company and I regret I had not read the reviews before I hired a car from them. The first surprise was at the reception desk in the airport in Krakow. I was to told that I had to return a clean car (inside and outside) which I found almost impossible to achieve because of the weather and muddy roads. I did have to clean the car and I returned it completely clean. However, the report they sent is laughable - allegedly there is one "minimal scratch" at the back of the car and a "tiny fragment of paint chipped off" somewhere at the front. I have asked for the photographs as I am certain there was no damage. I am afraid that, judging by other people's review they will try to charge me for this made up "damage". Other rental companies are not much more expensive or even have the same low prices (I have checked recently) so this is not worth all the stress and hassle , especially if you ned a car just for the weekend as I did.

Absolutely the worst car rental company at Nuremburg Airport. Rented for 6 days over the Xmas break 2023. First surprise, an 800 Euros deposit - was lucky to get it all back. Car rental agreement was sent via email and was received after the trip. It was 39 pages long. It required a password to access. I never received the PW. Car was new which was great. Returning the car was another surprise. At NUR, the car had a full tank and was washed before drop-off. Arrived before 9 pm, but no one was there to inspect. All turned out ok. However, I recently received a 50 Euro charge to my credit card for forwarding my confidential information to a 3rd-party almost 2 months after the rental period. It's a total scam and I am disputing the charge. Stay away from these SCAMMERS.

I had a very positive experience renting a vehicle from Flex. The customer service was top-notch, and the staff were gracious and helpful throughout the entire process. I was pleased to see that the vehicle I rented was well-maintained and in excellent condition, which added to my overall satisfaction.

Communication with the Polish agent was easy and smooth, and I was impressed with their level of English proficiency. The agent was able to answer all of my questions and provide me with all the information I needed to make an informed decision.

The only downside was that the price was higher than the competition, which was a bit disappointing. However, given the quality of service and the condition of the vehicle, I felt that it was worth it in the end.

Overall, I would highly recommend Flex to anyone looking to rent a vehicle. Their customer service, attention to detail, and commitment to providing a positive rental experience are second to none.

ABSOLUTE CROOKS !!
THEY CHARGED MY CREDIT CARD AGAIN
TWO MONTHS AFTER THE RENTAL !!!!!
STAY AWAY !!

I have been renting a car once a month from Flex. The service has been exceptional. The company is big enough to enable me to drop the car off at various airport locations throughout Poland. It must be mentioned that the staff are multilingual, so booking is easy with very little fuss. Kasia in rhe Gdansk office is amazing. Polite, friendly and very professional.

I rented a car in Poland in January, a country that rains and snows, we had to walk in the rain with the snow melting, the car was in a yard covered in mud snow and was the last, we got our clothes and shoes dirty and when we got into the car it also got dirt inside, a car with non original tires that caused the car to leave the track after 100 km, the car was returned with a normally dirty interior and outside, now the want to charge me around US$ 60.00 the interior is dirty, I paid to rent a car and if it is in a country whit these, and the rental company’s obligation to wash the car inside and out is not my !!
I will certainly never rent from this company again

I rented a car fron this Company some weeks ago. Very positive experience, considering both the easily mode to rent the car and also the customer service was really responsivness ti solve my doubts.
I recommend this Company.

Absolute joke! Second time taking the car from them and without the screen washer and old window wipers. Now it was winter and I couldnt see a thing on the motorway! And imagine this, I have paid 49 eur for the 8 days of renting the car, and they have charged me 58eur for returning car dirty, it is a WINTER!! AND WE ARE IN POLAND NOT DUBAI, the costs probably are max 20 eur, no, they took 250pln. Absolute rubbish of the company, in Krakow airport there is always nobody to inspect the car or even any person at the rental desk! PLEASE DO NOT RENT FROM THEM, pay 10-15eur more but get proper guys. In the winter time they expect you to bring spotless car when it is wet snow and roads full of sand. Robbing company!!

Picked up a car at Krakow airport late at night, no staff to take you to the car and no pre check completed. When we returned the car 1 week later with no damage, noi check was done in our company then 4 days later we recieved a bill for 799 Zloty for scratches. I had taken a video of the car before and after to show no damage but they had precharged my credit card. This is a very corrupt company avoid like the plague.

Very disappointed!!!
They charged me extra 300 Euros as they didn't accept debit card or cash but only accept credit card. Ouch!!
Plus, they charged me 50 Euros 3 months later, for just sharing my information with the traffic penalty authorities. Could you believe it? Just for "Sharing my details" in relation to a minor traffic fine. How come???
Stay Away guys! Flex is ripping us relentlessly!!

My partner booked a car through Flex to Go for collection at Poznan airport. On arrival, they would not accept her UK credit card to take the deposit stating that the card needed to be in her full name and not just with her initials and surname (which is typical for UK issued credit cards). They stated that this is in their T&C. This is the first time we have ever heard of this and have never had an issue with other rental companies at Poznan airport. They were insisting that she buys their insurance to overcome this. A complete scam - suggest use other rental companies in Poland!!

Very disappointed!

I am writing this review to express my extreme disappointment and anger following a recent car rental experience at Cologne Airport. From the onset, the staff aggressively recommended purchasing additional insurance, which, due to a language barrier, I did not fully comprehend and thus did not opt for.

My frustration escalated upon returning the vehicle. I was informed of an exceedingly minor scratch on the front bumper, which I was completely unaware of, and was charged a hefty fee of 850 Euros. Thankfully, I had taken photographs of the car prior to departure, which clearly indicated that the scratch was pre-existing. Without this evidence, I would have been unjustly charged what I believe to be a fraudulent claim.

I urge potential customers to be wary of this company's practices. Their approach not only reflects poorly on their customer service but also borders on deceitful. Renting from them could leave you vulnerable to similar experiences. Please consider other rental options to avoid such unpleasant situations.

Friendly and helpful staff in Wrocław AirPort office, no issues with picking up and returning the car

friendly staff, an efficient process, and quality cars. I rented twice from Warsaw Modlin airport during a ten day period and both experiences were excellent, and very good value.

A brilliant experience of car hire in krakow.
Great customer service when I picked up and dropped off the car . The guy at collection was particularly helpful and knowledgeable. An excellent price . The car was spotless and a brilliant wee run around for city driving all with sat nav - brilliant

full.ok... thk u

I took a vehicle from Cologne-Bonn Airport 2 weeks ago. When I went there they changed the vehicle with a lower level one. I gave the vehicle at 15th of September. 2 weeks past, still they did not repaid my 150 euro deposit back. When I call the Flex To Go Germany, nobody is answering my phone. I tried for a long time but still there is no response back. I called the airport and they said they dont have the number so I said they stole my money and the aiport said we cannot do anything. This airport works with these thieves. I wrote a mail 4 times and still nobody responded back. Never took a vehicle from these guys

Booked it through Booking.com and paid a considerable sum for Volkswagen Polo and their full coverage, however, ended up paying even more for their insurance (according to them I wasn't fully covered) plus fuel....then, realised that all that money went towards an skeleton of CITROEN C3. No GPS, No parking sensors, and the car was disgustingly dirty. Never again.

I don't recommend the car rental company Flex To Go. The car reserved was not provided and the replacement car was lower class. We had to pay for extra insurance which one we already paid during booking the car. The guy in collection point recommend contact with customer service about reduce the price. I sent 4 emails and I didn't get any answer back and no money. Save money and avoid this rental car company.