Flexrent Reviews 

Car reserved was not provided and the replacement arrived half an hour late. There was no technical handover and no explanation of functions. There was no built in satnav but on return I was informed that I had to use my own phone in CarPlay mode which would have cost me a fortune in data roaming. Car wasn’t h that clean with few scratches and the boot was very small. Had to go back twice to the reception fest to ask how long before we get the car. Won’t be using again.

I had a very poor experience with this car rental company from start to finish. The customer service representatives were unhelpful and unfriendly throughout the rental process. Issues arose during pickup with discourteous staff. As a customer, I felt completely neglected. Given the significant difficulties and lack of care I experienced, I would not recommend using this company's services. There are much better rental options available that offer professional, courteous service.

We made the car reservation using Booking.com. The company was easy to find on Cologne Airport and the support was excellent. The car was clean and in excellent shape. In the end, we had a little problem that we found on our last day that the car had a flat tyre (nail in the tyre). We changed it to the spare tyre, reported it at the return point at Cologne Airport, and signed the return report. Luckily, the rental company came back to us and never charged anything. Thus, we have been very happy customer. 👍

Deeply disappointing experience. Despite the courteous behavior of the receptionist and the undamaged state of the vehicle, I was astounded to discover that the company had billed me twice the initial amount upon my arrival.

I had made my reservation and payment online. However, upon reaching the office to collect the car, the receptionist informed me that only Credit Cards were accepted for deposit payment, ruling out Debit Cards and Cash as options. Strangely, they managed to devise an unconventional method to charge my Debit Card for the full amount, effectively doubling the price, instead of using it for the deposit as initially communicated.
This inflated charge was attributed to an "extra insurance" fee, despite my prior selection of the most comprehensive coverage available during the online booking process.
Also, no any extra insurance document was provided.

Adding to this unpleasant surprise, there was an unexpected and significant fee for crossing borders, a detail conveniently omitted during the online reservation phase.

Very pity that in our times this cheating kind of behavior becomes a standard for lots of companies and customer protection becomes just a myth.

UPD 04/09/2023 15h50:
Dear Flex To Go Team,

Thank you for your response. I'd like to emphasize the challenge posed by lengthy terms and conditions, often overlooked due to complexity and volume.

While I understand the information is available beforehand, crucial details like fees, insurance, and payment restrictions should be highlighted during online booking to prevent surprises.

I suggest emphasizing these aspects for transparency and a smoother experience. Addressing this would certainly benefit your customers, and you know this!

I also kindly request a refund for the incorrect insurance charge.

I booked the car with car jet. Com
I suppose to collect car from Flexrent in Wrocław Airport.
Nobody weight for as when wee arrives 2;25 on 20 August. Wee need to weight tile 9am with are 10 years old daughter.
When the open office 9am i was informed my booking is cancel because are fligh was delete from 1;45 am tile 2;25.
Wee need to pay for new reservation £350 for 6 days.
Zero contact from Car jet. Com.
Flexrental didn't care about the reservation the informed me my reservation is cancel.
If you planing to rent a car .Rent in beeg company .STAY AWAY FROM THIS COWBOYS COMPANY .

I strongly do not recommend the car rental company Flex To Go. The car I paid for turned out to be different and smaller than what was promised at the location, despite paying the same price. I requested a refund because the car offered for the same price was too small and did not meet my expectations. The company refused to refund my money, essentially robbing me of 3000 PLN. The on-site service was extremely unfriendly and lacking in courtesy. I would strongly advise avoiding this company.

Collected the car all fine with schedule of condition. Upon return all fine. When I returned home they charged me 1600 PLN for damage that was already on the car on collection, which I proved. They will try run your credit card for all they can once you leave Poland. I have had to dispute all charges with my credit card company. Avoid please. It will cause you so much stress, there's so many better companies at the airports in Poland that we've used with no problems.

I’m from Spain. When I arrived to take the car (with everything paid since here) they tell me that I have to pay more. I told them no because I have everything paid (I showed them all the contracts) they tell that they need my credit card because if something happens. When I return back the car everything is perfect (after four days) I receive in my account that they decided to charge me money but I don’t know the reason. I sent them emails and I’m still waiting a solution and answer

I wish I had read these reviews before accepting the booking through Economy Bookings who act as agents for many car hire companies. PLEASE read this review and ensure you are not with FlextoGo and if you are BEWARE...
The scam/rip-off in question, is the fact that you must have 6 months validity on your credit card or you have to pay the high insurance costs. I had 4 months left. There is nothing in my booking or on T&C's to state this. Also they contravene EU and Polish law by making this up and forcing payment. My wife, who is Polish, was the 2nd driver and offered her credit card but this was also refused for another part of the scam, being that the credit card must be with the first named driver.
Through my wife, I am now reviewing legal options in Poland with a view to stopping these bad practices and ripping off customers from happening again.

Warsaw Modlin.
Booked in advance via Argus Car Hire.
On collection was offered (pushed for) full excess cover - at the cost of £200 for 7days. Because of my refusal to take it ( as I've purchased it form 3rd party) staff turn out very rude/obnoxious.
- for that £200 I was told I could return car in any condition (if at all) even with empty tank +no cost for recovery, windscreen or tires (in Poland 2 the same on 1 axle).
Because I've declined - mr. P. requested my credit card to take deposit (£1000). Then throw the car key on the desk and said it's for my rental car but it's NOT the one (mark/model) I've booked, it's lokated on Parking lot 3 (500m away) and I need to find it myself (200 cars). It was light rain. NO pick up inspection carried out with mr.P. (had to recorded in detail on my phone).
Car was at least a class lover than booked.
On drop off mr.P. was waiting at the car park to inspect the car. He was very upset and unpleasant because I've recorded mileage and condition of the car on my phone (just in case). He told me that car SHOULD be returned in pristine condition - clean and valeted - I laughed.
I have received email with pick up and drop off inspection and thankfully ALL GOOD.
Overall - price was OK , but stress and worry THEY will try to charge me for nothing wasn't worth it.

Advice - record on your phone condition of the car on pick up and drop off (with km/mileage) so if any damage occurred after you give up keys - it's NOT your responsibility.

I have rented from this company twice, once for one week and once for five weeks. My experience was positive, and I would use them again. I chose Flex to Go because they were the cheapest option available when I arrived in Wroclaw. However, they charged me 10 euros for cleaning, despite returning the car in a super clean condition. Due to this, I am giving them 4 stars instead of 5. I believe that if you return the car in good condition and have enough credit available on your credit card to avoid the relatively expensive insurance they try to sell (which is something every rental company does), you can get a car for the small amount you pay.
Note: I have also noticed that some customers who were ahead of me in the line experienced problems with their national ID or driver's ID from their home country. Before booking, I advise you to ensure that you have a credit card with sufficient credit. Also, make sure to bring your national ID and driver's ID. And, if you are not from an EU country, check if there are any restrictions that apply to you.

I do not recommend, a bunch of thieves and exploiters, not only did they damage the car, but they extorted an additional payment of £ 250, very unpleasant service treating people like customers like. Avoid avoid avoid

I got a nice, clean car. It was even better that it was booked. Good price.
I had some issues with the contact, but later on they fixed the problem.

The drop-off protocol that I have been emailed shortly after the end of my rental agreement claimed that there were 2 new vehicle damages; scratches on the rear bumper and abrasions on the left side door.

At the drop-off, I asked for the inspection of the car and it was refused by the desk staff. I was told that it will be done later on. As the car inspection was done without my presence and a couple of hours later I am not taking responsibility for damages that were not present at that moment of drop off.

I have emailed costumer service very detailed photos of all sides of the car as evidence with the date and time stamps clearly showing that the car's body was intact at the drop-off and there are no such damages as claimed in the document they provided.

I have also noticed that on the official drop-off document that I was sent by email, it was claimed that I have left the keys in the key box. That fact is not correct, as I dropped the keys during office hours and even had a conversation with one of the desk employees.

I have asked for photo evidence to support their claim. None were sent. After a couple of weeks I have received an email from costumer service saying that they will treat the “damages” as normal consumption and I’ll not be charged. What a waste of time. There were no damages in the first place.

If you want peace of mind please avoid this company. Desk staff at Gdańsk airport were extremely rude, especially the woman. They’ve also tried to sell us some dodgy extra Insurace, even tho we bought full insurance online when we reserved the car.

The worst rentals cars company I have seen no customer service at all, we rent car full to full, ee ee drove from airport I saw we had half tank, tried to call them more than 10 times , no one picked up phone, I took photos of half tank send it to them per email, but no reaction, we give them car also with half full ( even more than half full),we came back to NL and today ee received email they charged us 100€ for full tank. Never again with scam company, very BAD COMPANY FLEX TO GO. we sent emails to Customer service but no one relay to us, Krakow airport should remove Flex to go from there.

Flex Finance was NOT authorized to take money from my account at all. This company claims to pay your rent by taking money from your bank account and paying it on time for you. They have not gotten my permission, I never applied for anything to pay any rent. In fact, for the past 5 or 6 months, I've paid my rent late and been given late fees and been issued 3 or 4 30 day notices to pay rent or be evicted. How is this company "in business and authorized" if they are taking money to pay my rent but I'm on the verge of eviction?

I've asked my property manager over the phone and in person if anyone is paying rent for me and she laughed and said of course not.

Flex has taken $14.99 membership fee and $503.75 from my checking account. I disputed it and got my money back but 60 days later, they charged me again and told my bank they had authorization to do business with me and I said they could take my money.

I've had to close that bank account and stop direct deposit even thought I've had it open over 5 years. I'm now scrambling to find a new bank account to open but I have no trust these people won't find me again. They do not have a phone number and only communicate via email. I did and told them they are taking my money but I have no account or business with them. They asked me to verify my name, email and mailing address. I did and now they are saying my information is their authorization. I just want my refund of my money and for this company to leave me alone

I have rented the car - easy paid extra for cleaning and went of.
Couple of days after the return I got charged for Animal fur, that's very strange as there was no animals in this car and I was the sole user of the car. Contacted customer service via email couple of times asking for pictures - no reply. Contacted customers service via phone and have been advised that the branch will send me the pictures - never arrived. Contacted them again same reassurance, nothing.
I am tired ringing and spending money for calls abroad, it is not honest company. I am renting cars all over Europe every couple of months and this is the 1st time I am in the situation like this. AVOID

After few more weeks the company has contacted and failed to prove that I was wrong, there was no photographic evidence of the car prepared to hire and the company refuses to reply to emails and release refund.

I would strongly advise to avoid this company at all costs.

Beware!!!! Flextogo are scammers!!!!
I picked up a car from Wrocklaw airport, the guy at the counter gave me the key and insisted to buy an insurance, telling me that if I buy this insurance from him, no deposit on my credit card would apply. I refused because I already have bought an excess policy on the internet, I just picked up the car. When I returned the car, no damage whatsoever, the guy at the counter said everything is fine, no car check needed, everything will be done online.... Well, in one day, a damage report was sent to me by Flextogo / Flexrent, telling me I scratched something behind the front bumper. They even sent me some pics but it was obvious that they made the mark using a piece of chalk on the bumper's plastic!!!!! They charged me 350 Euro for nothing!!!! Beware of these scammers!!!

Procedure was easy at the desk at the airport. Car was parked near and was clean.
As i had to return it clean, i did it on a car wash station near airport.
Money deposit release was done nearly 30 days after (Greek bank).