Would never ever use them again what an absolute waste of money. I put an ad on there. It was saying that I've had over forty people ask for details ( ie phone number or email ) and not one person ha... See more
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See what reviewers are saying
No problems with the supplier switches in the past. Hopefully this will continue. We are in changed circumstances as our old back boiler system has been replaced with an up to date Combi boiler. So ar... See more
Company replied
Largely speaking being with Flipper has been worthwhile. They certainly have saved me a lot of time searching for the best deal and although I haven’t always been completely satisfied with their choic... See more
Company replied
I've been with Flipper for well over 4 years, and there's no catch! They simply review your energy costs monthly [automatically] and tell you if they can save money by flipping you to another suppli... See more
Company replied
Company details
Written by the company
Flipper has ceased trading as of 22 October 2021
Contact info
1 Clevedon Walk, Nailsea, BS48 1WA, Bristol, United Kingdom
- 0345 528 0000
- support@flippercommunity.com
- flipper.community
Good job so far
4 July 2021
Reply from Flipper
Hello Shane.
Thank you for your review.
We are happy to hear that we are doing a good job so far but we are not about to stop at good! We will carry on searching the market for you every month to make sure that you never overpay for your energy again.
Kind regards,
The Flipper Team.
Great service !!!!
3 July 2021
Reply from Flipper
Hello Jeffrey.
Thank you for your review.
It's great to hear that it was easy to join us but we can't wait for you to see how easy it is going to be to save money too!
Kind regards,
The Flipper Team.
Support is pretty poor.
You may get a good deal on your energy, but the with regards to first impressions on the company, my one was pretty poor.
Signing up to Flipper I thought all the stuff will be done for me (which is why £30 was not too bad for the year). Instead I was getting harassed by my previous energy supplier on paying the last bill. When I contacted flipper, they told me they will sort it out. I then contacted them again a week later and was told I need to clear the final bill directly.
The left and right hands really dont know what they are doing in this place.
I might now just look myself for the cheapest supplier and do my own switches, but will give them another chance to prove themselves worthy.
3 July 2021
Reply from Flipper
Hello Mr. Patel.
Thank you for taking my call today, it was lovely to speak to you.
As discussed over the phone, I am very sorry that you were not given all the accurate information in terms of what to expect after we switch your supplier. Whilst we will take care of the switch itself and create a new online account for you, there are some things that the supplier will have to settle with you directly such as final bills. Final bills are created six weeks after you leave the supply and if you are in a positive balance, your supplier will send you a refund, if you are in a negative balance, you will be required to make a final payment to close the account. We are unable to settle any final bills on your behalf.
I am pleased that we got the opportunity to discuss exactly what we can and what we can not do on your behalf so that you are always aware of what to expect going forward.
We will carry on searching the market for you for the best deals on the market and hopefully, we can start fresh.
Kind Regrads,
Teh Flipper team.
Easy to speak to a human who have my…easy
Easy to speak to a human who have my interests in place
2 July 2021
Reply from Flipper
Hello Carole.
Thank you for your review.
We are always here should you need any help with your account or if you have any queries.
Should you need us, simply get in touch.
Kind Regards,
The Flipper Team.
So easy to sign up
2 July 2021
Unprompted review
Reply from Flipper
Hello Gem!
Thank you for your review and welcome to Flipper. If you though that signing up is easy, just wait to see how easy it will be for you to save money on your bills without having to do a thing!
Kind Regards,
The Flipper Team.
I was just so pleased to have someone…
I was just so pleased to have someone do the switching for me. I am 81 years young with a husband who was diagnosed with Parkinson’s in 2016 and Lewy Body Dementia in 2019 and has deteriorated rapidly. So thank you Flipper you are a godsend. Very efficient, kept me up dated every step of the way and the whole process was seamless.
Would definitely recommend you.
2 July 2021
Reply from Flipper
Hello Malcolm,
Thank you for your review.
We are so happy to hear that our services has made an impact on your life and we are honoured to help you deal with the legwork when it comes to your energy! Should you ever need our help, simply get in touch.
Kind Regards,
The Flipper Team.
Reply from Flipper
Hello Cecilia.
Thank you for your review.
I am glad that you love our service and that you find our team are helpful. We are always here should you need us.
Kind Regards,
The Flipper Team.
Reply from Flipper
Hello John.
Thank you for your review.
It is lovely to hear that you find the process of saving money with us easy! Should you need any help, simply get in touch with us.
Kind Regards,
The Flipper Team.
Contacting Flipper is a nightmare
Contacting Flipper is still nightmare. However they have now fixed the issue with submitting meter reading via the internet.
1 July 2021
Unprompted review
Reply from Flipper
Hi Gordon,
Thank you for your review.
I am sorry for the delay in getting through to us, we are currently experiencing a high volume of contact and answering all calls as quickly as possible.
I am glad we have been able to call you today and go through how to submit your readings via the link.
Kind regards
The Flipper Team
Every contact I've had with Flipper has…
Every contact I've had with Flipper has been dealt with promptly and politely. I'm grateful for that.
25 June 2021
Reply from Flipper
Hi Irene,
Thank you for your review.
It's fantastic to hear you have received our great customer service. We look forward to hearing from you in the future.
Kind regards
The Flipper Team
Quick
Quick, easy service so far, this is my first time using a company like this so fingers crossed that it continues to go well
24 June 2021
Reply from Flipper
Hi Anne,
Thank you for your review.
It's brilliant to hear you are happy with our service. We look forward to continuing saving you money throughout your time with us.
Kind regards
The Flipper Team
A good and accurate money saving…
A good and accurate money saving service. Some delays in communication but effective
24 June 2021
Reply from Flipper
Hi Simon,
Thank you for your review.
I am sorry for the delay in the communication, we are experiencing higher volumes than normal.
It's great to hear you are happy with the service we have provided.
Kind regards
The Flipper Team
Flipper help when you need it
Had to have a new meter. Flipper have handled this for me with the provider. It's been a great help as the provider has to be pushed to get the matter sorted.
Still one little matter to resolve but Flipper are on the case.
22 June 2021
Unprompted review
Reply from Flipper
Hello!
Thank you for your review!
We are always here to support and assist you with anything that you may need and if you need us to helo you resolve a query with your supplier, we are more than happy to do so!
Should you need any further help, do not hesitate to get in touch with us.
Kind Regards,
The Flipper Team.
Great service no hassle the way forward
22 June 2021
Reply from Flipper
Hello Anthony.
Thank you for your review.
We are happy to hear that you like our service! We look forward to looking after year after year!
Kind regards,
The Flipper Team.
They dont like you leaving
flipper have flipped a couple of times, now I want to leave them. Unable to cancel through their website so forced to wait 18 minutes to speak with Matt who was poilte but very pushy in attempting to disuade me from leaving. After asking for confirmation of leaving by email phone was cut without so much as a goodbye
21 June 2021
Unprompted review
Reply from Flipper
Hi Mr Pearson,
Thank you for your review. I am sorry to hear you had a long wait to contact us.
I completely appreciate that a longer wait time on the phone isn't ideal and I am sorry for this. We are currently experiencing high volumes of contact and we are getting to each customer as quickly as possible.
I am sorry that you felt we were being pushy, when a customer is closing down the account, we do like to ask for the reasons to ensure that if there is any feedback for us, we take this on board to help always improve our service.
I can see that we saved you £323.56 since you have been with us.
I am sorry to hear the phone ended without a goodbye, I have looked into this today and I can confirm it would seem the signal went and you weren't able to hear each other. I can also confirm the email confirmation has been sent to you.
Kind regards
The Flipper Team
I am very happy at the moment with…
I am very happy at the moment with Flipper, Daisy has been very helpful.
Looking forward for the contract to be complected.
Kind Regards Rebecca
19 June 2021
Reply from Flipper
Hello Rebecca.
Thank you for your review. It is great to hear that you have been looked after well.
Should you need any help, just get in touch with us!
Kind regards,
The Flipper Team.
I have total trust in this lovely Company.
I have total trust in this lovely Company, so professional & friendly. I’m so glad I discovered Flipper & signed up as I don’t have to worry about paying high utility bills now.
19 June 2021
Unprompted review
Reply from Flipper
Hello Brigete.
Thank you for your lovely review! We are very glad that you are so happy with our service and we look forward to looking after you for years to come!
Kind Regards,
The Flipper Team.
Reply from Flipper
Hello Peter.
Thank you for your review.
We are happy that our service is as expected and we look forward to looking after you for years to come!
Kind Regards,
The Flipper Team.
Great service
Great service. No more hunting around various web sites trying to get the best deal. All done seemlessly with the minimum input from me. What’s more it saves me money! Couldn’t be happier!
19 June 2021
Reply from Flipper
Hello Rob!
Thank you for your review. We are happy to hear that you love our service and look forward to saving you more money with each Flip!
Kind Regards,
The Flipper Team.
Easy route to significant savings
Faultless transition to new and much cheaper supplier. Website easy to negotiate and excellent communications.
18 June 2021
Reply from Flipper
Hello Alan.
Thank you for your lovely review. We are happy to hear that not only have we saved you money but that you find the process easy too!
Should you ever need our help, simply get in touch.
Kind Regards,
The Flipper Team.
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