The bus was conducive throughout the trip to Bristol on 23rd June, however we encountered a major delay during the trip in Sheffield....we were delayed for about an hour before they eventually transf... See more

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Company details
- #32 of 37 best companies in Transportation service
- #19 of 23 best companies in Bus and coach company
About FlixBus
Written by the company
Great value, sustainable and reliable coach transport to more than 80 destinations across the UK.
Looking for low-cost travel? Find tickets to London, Birmingham, Manchester, Cardiff, Sheffield and many more.
Try out our dedicated Scottish network, offering regular daily coach services between cities including Edinburgh, Glasgow and Aberdeen. Over 60s with a bus pass, under 22s with Young Scot and other NEC holders travel free.
FlixBus also offers international services from the UK to Paris, Amsterdam, Frankfurt and more, connecting travellers to Europe’s largest coach network.
Get more out of life with FlixBus:
✔ Tickets from just £4.49
✔ Convenient, easy online booking
✔ Free, fast, unlimited Wi-Fi
✔ USB charging for mobile devices
✔ Toilet onboard
✔ Comfortable, modern vehicles
✔ 365 days a year
Flix is trusted by millions of passengers every year, with 8,000 destinations available in 44 countries across four continents.
Low-cost tickets are available from www.flixbus.co.uk or the FlixBus App.
FlixBus: get more life in real life!
Contact info
Amphitheatre Parkway 1600, 94043, Mountain View, United Kingdom
- flixbus.co.uk
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Booked reserved seat that was not provided
I had booked a reservation seat but there was no seat reservations added so I paid for something I did not get
Because of the delay we was not able to…
Because of the delay we was not able to have any breaks
The bus was conducive throughout the…
The bus was conducive throughout the trip to Bristol on 23rd June, however we encountered a major delay during the trip in Sheffield....we were delayed for about an hour before they eventually transferred us to a later flix bus......it wasn't very pleasant for me becauseIwas late to my appointment......we finally arrived safely at Bristol .
The bus coming in one hour half late…
The bus coming in one hour half late this is no good experience
Frequent delays and cancellations
I use this service 5 days a week, from bristol to london and london bristol.
There is always frequent delays and is rampant. 15 to 20 minutes delays should be normal, but 60 minutes and cancellations is outrageous and unexplained. I actually don't get a refund when there is a cancellation and i have a couple of refunds not received. dont know when i will get them into my accounts.
Drivers are good, and give you smooth driving but is always a headache, when i have to be checking mails for delays and cancellations of my trip.
Straight forward
Very convenient and simple process .
Very convenient and simple process .
Saves a lot of money...
so far so good havent travelled yet…
soo far so good havent travelled yet but booking easy
Very Goody good
Absolutely shocking experience
Absolutely shocking experience. Waited for a bus to take us to a concert in October 2025c the bus never turn’t up and continued onto London without us. Leaving us to pay £100 for a train ticket to London. I have raised several complaints and phone calls and I am yet to receive a reply
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