FlixBus Reviews 2,904

Bus driver didnt allow passengers to bring their Coffee in the bus.
I searched the flixbus webside and its ok if u want to take your drink and food in the bus.
He just ruined my Day when he yealed to me.....

Utterly useless company. Always late. They don’t care. Drivers are oblivious

The worst service I have ever experienced. No help, told me that I am lying, said the bus already was there when it never came and 17 other people were waiting for the same bus. Refused the refund . We spend more than 4 hours waiting on your busses today and didn't even get any information on the way home

Forgot my hat in the bus. Sent an email to the lost and found department through their website. They replied me a month later saying “sry can’t find it”. Well no wonder.

Absolutely the worst!!!!!!!
Absolutely the worst!!!!!!!

I bought return tickets from Kolding to Amsterdam, on my way to Amsterdam no problems occurred and the bus arrived in time with my luggage in pieces. On my way back home the bus got extremely delayed (so delayed that I lost my train from Holding to Aarhus and they don't want to compensate me for the lost train), additional to my surprise when I got my luggage it was damaged. When I contacted flixbus costumer service the agent first tells me she can't do anything about the missed train, what is completely nonsense due to the 1h+ delay. Additionally when I reported that my luggage got damaged she claimed that I needed to have photos of it just prior to the trip to prove that the damage occurred within the trip. Confronted by the lack of logic in their policy once no one has photos of their luggage before each trip I explained the agent that I could send a photo of how it is now, but I didn't had any specific photos of the luggage between going to Amsterdam and coming back home. Besides the rude behavior that the agent had, contacting the costumer service was completely useless.

yesterday evening 16.08.2022, my daughter should take a Flixbus from Warsaw (Metro Marymont) to Riga. The bus was late on 2 hours and 45 minutes. She didn’t receive any SMS! and in the Flixbus app was unclear what time the bus would arrive. She was trying to get an answer from the Flixbus chat service but didn’t get any help. I demand an explanation about Flixbus service and compensation for the bus delay! Booking 3022942346.

Svetlana Mostovaja

I've always like flixbus, but this experience has made sure that I'll never use this rubbish company again. So I have a journey from Berlin to copenhagen, and 20 km. from the ferry to Denmark the bus breaks. We have to wait 3 hours without being told what's going to happen, then most of the passangers get picked up from a bus and driven to Hamburg. The rest of us (only around 15 people are driven to Lubeck and kicked of at 45 min. past midnight. They tell us nothing but to fix the rest of our travel outselves. They say that they will pay a hotel stay up to 80 € and the journey back home. But ALL trains and buses are fully booked the following 6 days. Here I am really scared and alone and a costumer service that just hangs up when I reach them. I had to hitch hike back home because they don't pay the refund until later (which btw is impossible to do, because the website doesn't let you upload any documents) So thank god I didn't get raped and thank god I never have have to use this shi* bus again.

We have been travelling with flixbus from Århus to Paris this summer. Our seats were with sufficient space for the legs and saftety was high at the first step on the journey Århus/Berlin in regards to luggage. Our driver on the Aarhus/Berlin route (Gregg) was very helpful and gave us all the information, that we needed: how to use the toilet, where we where and how long break we would have. It was really nice to know. He also went around looking if luggage was safely stored, if the toilet was clean etc.

The rest of the journey was spent with drivers who couldn’t speak english, so no informations and a bit dangerous driving ( looking and using telefon while driving, eating when driving and so on. Luggage was flying around and the drivers had no idea of our seats in bus which gave a bit chaos in a small and hot place.
Buttomline is a very nice and pleasent journey from Århus to Berlin and the rest could be improved if we were given information about the ride and during the ride.
We Would love to ude flixbus again.

Just don't ride with this sad excuse of a f*ucking company, look at the other reviews. 1.5 is too high.

Good day. I have purchased a ticket today from CPH-OSL for Sunday and 30mins after I have decided to contact your costumer service for cancellation and refund because Norwegian Airlines have suddenly confirmed my flight for Sunday also as a result of the ongoing airline strike. I have contacted your chat with an expert. Called your telephone number. And even chat on your facebook messenger. But have not received any response.

I have been on the phone line for over an hour and have just given up. So I decided to cancel the trip myself because of the fear it would be much more impossible for me to get a refund if much longer time to wait.

And now finally after long hours since the morning of calling you, a customer service finally answered my call and have told me that my ticket will not be refunded as I have cancelled it myself. But this is not right. I am not accepting your decision about this because this is truly unfair.
You have not informed me or your costumers that the ticket should be active and shall be cancelled on your side to he able to be refunded. It is nowhere written on your website nor your cancellation policy. I think that I have been misinformed about this because if I haven't, I wouldn't be cancelling the ticket myself.
It is your obligation to inform your costumers about this policy you have that is written nowhere and it's certainly not right that you tell them just the moment they call you.
Most of all I cannot use that voucher you gave me as I am leaving Europe in September and will be moving to Philippines. This is extremely not acceptable and I will not just let my money be gone like that for unacceptable reasons.

I need my money back because you have certainly have the failure to inform your passengers about this very important information regarding cancellation. It is just unacceptable. If it was written anywhere in your webpage ofcourse I will accept the terms. But it is nowhere to be found. So please, just give me my refund!

Usually I’m happy to travel with Flixbus and I do it quite often, BUT my experience today from Berlin to Copenhagen with bus 032, towards Malmö 11.12.2021 09:20, was a bit different. The bus driver is the rudest person I’ve met in my life. At the first stop i went outside to get some fresh air, the busdriver then first asks me to move in a super rude way (i wasn’t in the way for anyone or anything). Afterwards he don’r believe I have a ticket and when I finally go inside the bus, he follows me a couple of minutes after. In this moment I’m eating a ricecake (like come on, the trip is 9 hours or so, so I need a little food), and then he tells me to put my mask up in the most disgusting rude way, eventhough I’m sitting and eating (which I’m allowed to). What way is this to treat your customers??? I have had ZERO communication with the busdriver before the first stop, I had done nothing bad, only sitting in the bus watching a movie with a headset. I haven’t disturbed anyone or anything or done anything that wasn’t okay. In the future I’ll definietly look for travels with other companies. Maybe your service is cheap, but treating you paying customers like that, No thank you. I don’r want my trips to start off this bad. Then rather pay more.

Just really disappointing. They promise WiFi and power outlets, but nothing was in the busses.

Second time trying to use this service. Second time they’ve cancelled at the last minute, both time the train connection from Hamburg to Dusseldorf, forcing me to buy a much more expensive connection to reach my destination. I wouldn’t be surprised if I found out they never actually run that connection. Deutsche Bahn staff at the station were used to FlixBus passengers trying to find other connections and annoyed that had to include them on the DB site. Doubt they’ll refund the expensive connection I had to buy at the last minute. Don’t trust them. Won’t ever use again.

Have used them on many occasions and its been great everytime .
Every public service in Denmark is a rip off . Trains from cities cost up to 500kr and with flix it cost me 150dkk for 2 people .
With DSB it costs 880 kr for our trip . I think people should appreciate this service a little more and I will use them for every trip I take

Gives me seat 20D and when I enter the bus there is NO SEAT 20D!
Then I am told to just sit where it is available and of course whenever I sit at empty place with green indicator I get told 3 times by random people that it’s their seat, who then show proof on app that it’s their seat. So f up. Why are you giving me seat 20D if it doesn’t exist???? And make me feel super creepy in front of everybody in the bus by finding a place, sitting there and getting kicked out, then finding new place and on repeat same bullsh*t.

Used to be a good option for climate-friendly travel, was overwhelmed by pandemic.
Overall it feels like this service was not build to take difficulties.
Also, only trust the app, the webpage is useless and never updated.

I booked a ticket on 18/11/2020 at 9am Rijeka-Zagreb, Croatia.
My ticket includes free small suitcase for which driver charged me, he wasn't wearing a mask regarding Covid too and he was yelling at me whilst I told him that I have luggage included and told me to stay on the station if I don't want to pay.
FUCKI*G WHY are you doing that?
Quality under level for paying acheep ticket

They cancelled the trip five days prior to departure, but gave no reason. This was on 15th July 2020. Since then I have written 10+ e-mails to them demanding a refund of the ticket price. They continue to claim that they have paid the money to my creditcard account, but nothing has been received. This is a scam and it is a despicable company. I strongly warn everybody against using their "services".

HAD I KNOWN THEY WERE NOT PRACTICING…
HAD I KNOWN THEY WERE NOT PRACTICING SOCIAL DISTANCING LAWS, I NEVER WOULD HAVE BOOKED THIS BUS. THEY DID NOT EVEN DO A TEMPERATURE CHECK. THE ONLY ONE DISTANCED IS THE DRIVER.

Let alone the Asian driver does not speak English.

Is this the new Fung Wah bus who think they are above the law?

DO NOT TAKE UNLESS YOU WANT TO PUT YOURSELF AT RISK OF COVID.