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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service for being exceptional, with many highlighting the dedication and helpfulness of the support staff. People find the overall service to be excellent, appreciating the efficiency and ease of their interactions. The user experience is frequently described as smooth and straightforward, making the process of obtaining software simple. However, some people encountered issues with product activation, with keys occasionally not working as advertised or becoming invalid after a short period. There were also instances where customers experienced slow response times from customer support, or even no response at all, leading to frustration and delays in resolving their issues.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the affordability and quick delivery... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the quick and... See more

User experience

Consumers generally find the user experience to be positive, highlighting a simple and stress-free process... See more

Service

Clients share positive opinions on service. Many customers praise the excellent and responsive customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fixeasy makes purchasing Microsoft software the only place to look. They sell about ever version of Windows, Office and other software at a very reasonable price with downloads and activation keys se... See more

Rated 5 out of 5 stars

Great pricing and great service! I had an issue with my pc coming with the software I was purchasing and reached out by email on a late weekend night. These guys at Flixeasy actually returned my email... See more

Rated 5 out of 5 stars

I downloaded MS Office 2019. Their process works. But you have to follow their instructions exactly. If you have to wait a few minutes for a code, don't panic. Be patient. Look, it's getting more d... See more

Rated 5 out of 5 stars

In August 2025, I bought Office Pro 2024 from Flixeasy. It installed and worked smoothly without demand for activation. Almost a month later, I received a request for activation within 4 days. Follo... See more


Company details

  1. Computer Software Shop

Written by the company

Flixeasy is designed to provide customers with genuine software keys. We are a trusted Microsoft partner and only sell 100% guaranteed Microsoft software.


Contact info

4.1

Great

TrustScore 4 out of 5

637 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great support!!

I needed some help with the installation and Flixeasy was there to help me through it. I am very satisfied with my purchase and the support I received to complete the installation and would recommend this company

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Recently decided to no longer use M365

Recently decided to no longer use M365. The cost kept going up. I decided to go with Office 2024 Pro Plus. I purchased 5 licenses 4 of them were easy. the 5th kept giving activation errors. I contacted thier help and after couple tries, we got the last activated,

25 January 2026
Unprompted review
Rated 2 out of 5 stars

The website states 24/7 customer…

The website states 24/7 customer service. That is NOT true. They are located in the UK and ONLY respond when we are asleep here in the US. Having to wait to get a response is frustrating and is helpful when trying to activate a product.

The instructions also tell you to enter a Tempcode (that is supposed to be next to the product code, but it is not there) to activate "by phone" since the product code does NOT work. That should have been included on the first email I received. If they know that the activation code they send doesn't work, why don't they send a correct product code?

19 January 2026
Unprompted review
Rated 2 out of 5 stars

Support is... non-existent

I experienced a hiccup with my product key activation. I troubleshot on my own off and on for about 12 hours. I then emailed support for assistance. By the end of the next day, I had emailed support 3 times. I eventually was able to get the product key to activate, but I never heard back from support.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Service was great

Service was great. Knowledge was excellent and they were very helpful to make sure I got what I needed. I will gladly work with Flixeasy again.

11 January 2026
Unprompted review
Rated 1 out of 5 stars

Microsoft no longer allows telephone…

Microsoft no longer allows telephone registration in US. No Tempcode in my email so product could not be activated. No email response from FlixEasy. Now I have to uninstall the product. Moving to LibreOffice which is free and seems to work pretty well.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Microsoft Office 24 Purchase/Installation/Activation

This was a positive buying/installing experience with Flixeasy. Great price. Clear instructions for download, installation, and activation made the process smooth, quick and easy. Will do it all again soon, as my other laptop also needs Microsoft Office.
Thank you Flixeasy!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Best Customer Service Around!

Reinstalled Windows 11 on a laptop and had trouble reinstalling MS Office 2013. Sent Flixeasy an email with the problem I was experiencing and the next day they had the solution. Just do not find Customer Service any better that that. Thanks!

8 January 2026
Unprompted review
Rated 4 out of 5 stars

Pretty good at a great price

While there is a short wait for the email confirmation, the process for getting the license installed correctly went pretty smoothly if you can ignore profile errors that are not applicable

25 December 2025
Rated 5 out of 5 stars

Great pricing and great service

Great pricing and great service! I had an issue with my pc coming with the software I was purchasing and reached out by email on a late weekend night. These guys at Flixeasy actually returned my email within a few hours and instructed me on how to proceed. I clicked a few buttons and it fired right up. So many companies today make it extremely difficult to reach a live person AFTER the purchase, I am very impressed with the dedication and service provided by Flixeasy.com.

2 January 2026
Unprompted review

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