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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service for being exceptional, with many highlighting the dedication and helpfulness of the support staff. People find the overall service to be excellent, appreciating the efficiency and ease of their interactions. The user experience is frequently described as smooth and straightforward, making the process of obtaining software simple. However, some people encountered issues with product activation, with keys occasionally not working as advertised or becoming invalid after a short period. There were also instances where customers experienced slow response times from customer support, or even no response at all, leading to frustration and delays in resolving their issues.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the affordability and quick delivery... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the quick and... See more

User experience

Consumers generally find the user experience to be positive, highlighting a simple and stress-free process... See more

Service

Clients share positive opinions on service. Many customers praise the excellent and responsive customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fixeasy makes purchasing Microsoft software the only place to look. They sell about ever version of Windows, Office and other software at a very reasonable price with downloads and activation keys se... See more

Rated 5 out of 5 stars

Great pricing and great service! I had an issue with my pc coming with the software I was purchasing and reached out by email on a late weekend night. These guys at Flixeasy actually returned my email... See more

Rated 5 out of 5 stars

I downloaded MS Office 2019. Their process works. But you have to follow their instructions exactly. If you have to wait a few minutes for a code, don't panic. Be patient. Look, it's getting more d... See more

Rated 5 out of 5 stars

In August 2025, I bought Office Pro 2024 from Flixeasy. It installed and worked smoothly without demand for activation. Almost a month later, I received a request for activation within 4 days. Follo... See more


Company details

  1. Computer Software Shop

Written by the company

Flixeasy is designed to provide customers with genuine software keys. We are a trusted Microsoft partner and only sell 100% guaranteed Microsoft software.


Contact info

4.1

Great

TrustScore 4 out of 5

637 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent product

I received 2024 office and I had it installed within 5 minutes. What I thought was great about it Is I didn't have to call with any problems😊

26 October 2025
Rated 5 out of 5 stars

Win 11 Pro upgrade license activate

My recently acquired key license for upgrading to Windows 11 Pro encountered an issue. I promptly requested assistance in resolving the matter, and I am pleased to inform you that the issue has been successfully resolved. I commend your continued efforts in maintaining the quality of your products.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Upgraded from Office pro 2019 to 2024

Upgraded from Office pro 2019 to 2024. Had some issues but Flixeasy worked with me and made it right. This is the 4th time I have used them for software services. They are a cost effective source for software.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing services

Amazing services! They communicate so well and are very patient and helpful! Top notch! Prompt Accurate fulfillment great selections! Thank you flixeasy!

17 October 2025
Unprompted review
Rated 4 out of 5 stars

I initially had problems installionng…

I initially had problems installionng my software, but their Technical Support team stepped up to the plate helping me resolve my problem!
My only gripe is they are located overseas in England and with the time difference it would take a day before I heard back from them...

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Never had to use their customer service before

I use Flixeasy from time to time, with never an issue. A recent order was delayed after a connection disruption. I contacted Flixeasy, via email and I received a prompt response as well as a prompt resolution to the issue. I never had reason to consider their customer service, but when I needed it, it was there and extremely helpful. Great prices, great customer service, would definitely recommend!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

10-10

10-10, they were very attentive and solved my problem quickly.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service

The codes for updating from Windows 11 Home to Windows 11 Pro were sent to my email within seconds. A slight problem arose with the install, but their support team resolved it promptly. Would highly recommend!!

11 October 2025
Unprompted review
Rated 2 out of 5 stars

If you have a problem good luck.

The key provided worked, but was not as advertised. The 2024 Office key was supposed to include Publisher - but it did not. I tried to reach out to customer support using every phone number and e-mail address I could find. NONE of them were functional. I wanted to work with them to find a solution. So beware, if everything works it's a hell of a deal, but if you have a problem good luck.

19 September 2025
Unprompted review
Rated 4 out of 5 stars

I was skeptical at first, but...

I was skeptical at first, but after a bit of a learning curve, I'm happy with the MS Office Professional Plus 2024 product, and purchased four licenses. In order for this process to go smoothly, you must uninstall the current version of office, including MS365 first. Then install Office 24 from the link FlixEasy provides, try to open Word or Excel or PPT, and input the activation code provided by the company. You will most likely get a message indicating too many activations using that code. Send a screenshot of the installation ID number per the company's instructions and they will respond with a confirmation ID. You should be good to go from there. Just know that if you purchase more than one license, the Activation Codes will probably be the same; however, the Confirmation IDs they send will each be different. Depending on time of day, and time zone difference, you may not get a response until the next day; otherwise, I found them to be very responsive. The four licenses cost far less than one year of a MS365 subscription and I look forward to saving big $$ in the coming years.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Great company!

While recently searching for online retailers selling lifetime subscriptions to MS Office, I found Flixeasy & couldn’t be happier. I purchased 2 versions of Office for 2 different laptops & am impressed with their customer service. Within a few minutes, the downloads were received with very complete instructions. I had a few minor hiccups, contacted Flixeasy & within a few hours (less than 12) had everything working properly. Their pricing is incredible, their customer service exemplary, & the products work as expected. I wouldn’t hesitate in purchasing from them in the future.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I had some issues that were all my fault trying to register my Office 2024 software. Flixeasy was was very patient with problem and walked me through the correct procedure to make sure everything was done correctly and I was satisfied. Great customer service!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Office 2024 with lifetime key, A+++ Service

Their customer service went above and beyond to help me when I had questions, when my computer didn't want to unzip the file. Once we got it to download everything went smoothly and office activated with the key I was given. Highly recommend Flixeasy!

3 October 2025
Unprompted review

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