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Flixy Reviews 621

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TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 570 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting that the support team is helpful, professional, and quick to respond to queries. Many people appreciate the short wait times to speak with a live agent and the polite, understanding approach of the staff. The ordering process is often described as easy and straightforward, with a well-constructed website that makes it simple to understand what is being purchased. However, some people were dissatisfied with the product itself, mentioning that it did not meet their expectations or function as advertised. Issues such as difficulty navigating, slow performance, or the product not working with their existing devices were occasionally reported. Some customers also found the ordering process to be tricky due to multiple pop-ups for additional products, leading to a feeling of being pressured to buy unnecessary add-ons.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers express disappointment, stating the product... See more

Order

Consumers find the ordering process to be ambiguous. While many reviewers report that ordering is easy and... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers found the setup and navigation... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

During process of hooking up very difficult to navigate a nd shut off and on. Come to find out we all have Smart TV’s which worked great once stick was taken out. So found the expensive way we don’t... See more

Rated 4 out of 5 stars

Just ordered 3 fire sticks. Haven't received them yet, so can't review the product. However, I didn't like the multiple pop'ups during the ordering process to try to get me to order more products.

Rated 4 out of 5 stars

My purchase was not great but my experience with the support team has so far been good. They have responded quickly to my queries. My purchase was disappointing. I had already purchased once before fr... See more

Rated 4 out of 5 stars

I spent several hours trying to get it hooked up to the internet. I never got it hooked up. I do not know if it was because it was an apple device. I even followed the instructions that was sent to m... See more

Company details

Written by the company

Flixy TV Stick is a compact, plug and play device that instantly transforms any television with an HDMI port into a complete smart entertainment hub. Simply connect it to your TV and Wi Fi to unlock access to thousands of TV channels, streaming platforms, movies, shows, and apps in minutes. Designed as a cost effective alternative to traditional cable and multiple streaming subscriptions, Flixy TV Stick provides broad access to entertainment with a one time purchase and no recurring monthly fees. It offers access to a wide range of live channels, trending platforms, the latest movies and TV shows, and even built in games for the whole family. Flixy TV Stick is also a practical solution for upgrading older televisions. Instead of buying a new smart TV, you can quickly turn your existing screen into a modern entertainment center with smooth navigation and easy to use features. Compact, portable, and simple to install, Flixy TV Stick delivers convenient home entertainment without complicated setup or long term contracts. Enjoy flexible viewing options and instant access to digital content from one small device.

Contact info

4.1

Great

TrustScore 4 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

My purchase was not great but my…

My purchase was not great but my experience with the support team has so far been good. They have responded quickly to my queries. My purchase was disappointing. I had already purchased once before from you a TV Stick which has not worked out well for me. So I additionally ordered a Flexi Stick from you as it was rated higher than lthe TV Stick. You did not send me a Flexy Stick - you sent another TV Stick. I do not want it and I will return it unused and request a full refund.

28 April 2026
Unprompted review
Rated 4 out of 5 stars

I place an order of 4 TV Stick

I place an order of 4 TV Stick. Just after I place the order
my wife told me see had already gotten some streaming sticks. So I try to cancel the order, but it was already put in for shipping. That's why I'm returning them, the service was good.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

disappointed

disappointed. big let down. product didn't function as advertised. I wish I could leave a better review but unfortunately the product didn't meet my expectations

27 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Sergio ,

Thank you for your feedback. We're saddened to hear that Flixy didn't meet your expectations.

Our record shows that you already contacted us in the meantime, and an agent has already replied to your request and offered you a solution. Please check your inbox.

If you have any further questions, please don't hesitate to get in touch with us again.

Best regards,
Ron from Flixy

Rated 1 out of 5 stars

Company sent four devices instead of…

Company sent four devices instead of one.
When purchased they said returns were easy. Have asked company several times for return process info and never received an answer.

21 April 2026
Unprompted review
Flixy logo

Reply from Flixy

UPDATE

Hi Fred,

Thank you for this information.

After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime.

If you have any further questions, please do not hesitate to contact us again.
_______________________

Hello Fred,

We appreciate you bringing this to our attention.

For clarity, any add-ons must be actively selected and confirmed by the customer before an order is finalized. They are offered as suggestions based on popular features, and can always be skipped.

We would be more than happy to review your case and personally oversee the return process to ensure everything proceeds smoothly. As we were unable to locate your order based on the review alone, we have sent you a separate email requesting a few additional details.

Please take a moment to check your inbox and respond to our message at your convenience.

Let's keep in touch,
Ron from Flixy

Rated 4 out of 5 stars

I spent several hours trying to get it…

I spent several hours trying to get it hooked up to the internet. I never got it hooked up. I do not know if it was because it was an apple device. I even followed the instructions that was sent to me.
Thanks for your help in this matter.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

the item is not as advertised

the item is not as advertised. you have to subscribe to platforms...redundant!

3 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Mike,

Thank you for sharing your feedback. We're saddened to hear Flixy didn't meet your expectations.

We want to ensure that you have the support you need, and we're eager to assist you sort this out ASAP. That said, we could not locate your order based on this review alone.

We have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Ron from Flixy

Rated 5 out of 5 stars

Too many ordered

When all issues and info were aligned everything went well.Icouldnt be more satisfied with customer service.

23 April 2026
Unprompted review
Rated 4 out of 5 stars

THEY SNUCK THE REMOTE IN MY TOTAL

THEY SNUCK THE REMOTE IN MY TOTAL. THE REMOTE IS $20 AND I HAVE THE SAME REMOTE.

24 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello there,

Thank you for bringing this to our attention.

We want to learn more what happened with your Flixy order. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Ron from Flixy

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