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Flixy Reviews 621

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TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 570 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting that the support team is helpful, professional, and quick to respond to queries. Many people appreciate the short wait times to speak with a live agent and the polite, understanding approach of the staff. The ordering process is often described as easy and straightforward, with a well-constructed website that makes it simple to understand what is being purchased. However, some people were dissatisfied with the product itself, mentioning that it did not meet their expectations or function as advertised. Issues such as difficulty navigating, slow performance, or the product not working with their existing devices were occasionally reported. Some customers also found the ordering process to be tricky due to multiple pop-ups for additional products, leading to a feeling of being pressured to buy unnecessary add-ons.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers express disappointment, stating the product... See more

Order

Consumers find the ordering process to be ambiguous. While many reviewers report that ordering is easy and... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers found the setup and navigation... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

During process of hooking up very difficult to navigate a nd shut off and on. Come to find out we all have Smart TV’s which worked great once stick was taken out. So found the expensive way we don’t... See more

Rated 4 out of 5 stars

Just ordered 3 fire sticks. Haven't received them yet, so can't review the product. However, I didn't like the multiple pop'ups during the ordering process to try to get me to order more products.

Rated 4 out of 5 stars

My purchase was not great but my experience with the support team has so far been good. They have responded quickly to my queries. My purchase was disappointing. I had already purchased once before fr... See more

Rated 4 out of 5 stars

I spent several hours trying to get it hooked up to the internet. I never got it hooked up. I do not know if it was because it was an apple device. I even followed the instructions that was sent to m... See more

Company details

Written by the company

Flixy TV Stick is a compact, plug and play device that instantly transforms any television with an HDMI port into a complete smart entertainment hub. Simply connect it to your TV and Wi Fi to unlock access to thousands of TV channels, streaming platforms, movies, shows, and apps in minutes. Designed as a cost effective alternative to traditional cable and multiple streaming subscriptions, Flixy TV Stick provides broad access to entertainment with a one time purchase and no recurring monthly fees. It offers access to a wide range of live channels, trending platforms, the latest movies and TV shows, and even built in games for the whole family. Flixy TV Stick is also a practical solution for upgrading older televisions. Instead of buying a new smart TV, you can quickly turn your existing screen into a modern entertainment center with smooth navigation and easy to use features. Compact, portable, and simple to install, Flixy TV Stick delivers convenient home entertainment without complicated setup or long term contracts. Enjoy flexible viewing options and instant access to digital content from one small device.

Contact info

4.1

Great

TrustScore 4 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Returning my Flixy

Janelle was very friendly and helpful. She didn't give me a hard time for wanting to return the merchandize. Her concerns were to make sure my needs were met.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

The person I spoke with was very kind…

The person I spoke with was very kind and tried to help. I feel the product is faulty.

4 May 2026
Unprompted review
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Reply from Flixy

Hello Kathy,

Thank you for bringing this to our attention.

We want to learn more what happened with your Flixy. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Ron from Flixy

Rated 1 out of 5 stars

RETURNI asked for info to return the package…

I asked for info to return the package I had got. But did not receive it, a few weeks ago 04-11-26. You have me as a Business, I do not have a Business and Flixy sent me 6 TV Sticks as, I had to open the package because it sent back to me and package was a mess. Why would I need 6 when 1 is all I need?

10 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Gary,

Thank you for your feedback.

We are eager review your case and oversee the return process to ensure everything proceeds smoothly. our case is being reviewed by a dedicated agent who will reach out to you shortly to help troubleshoot the situation and assist you further.

Thank you for your patience while we work through your case. Please check your inbox whenever you have a moment.

Best regards,
Ron from Flixy

Rated 5 out of 5 stars

Do I get a remote with every Flixy? & No contract to sign?

My experience was good all the way through with the explanation of the product until after I ordered the 4 pack, then it happened, The add ons! Just like all the other sales pitches for weight loss, pills to get rid of diabetes, etc., etc., Then you start adding items to buy extra, why can't y'all be up front with a complete sales pitch? Check the boxes for all the items you want from the beginning, if you don't want a item don't check that box, then check out, Pay, your done. To me, I feel like I'm being scammed in to buying extra items that I really don't need. If I need those items to operate my flixy correctly, then sell all the items as a packaged deal. But you need to let the customers know up front the the extra items are not needed to operate the flixy but the customer can buy the extra items to upgrade the users experience, Thanks! I'm on a fixed income and it would be nice to cut out the cable/satellite BILL!

2 May 2026
Unprompted review
Rated 3 out of 5 stars

No response from company after order was placed.

Once I placed the order I never got any confirmation of any kind of Had to call to find out about my order. Then still no emails about expected delivery date or anything else. Finally called support and that’s the best thing about this company.

14 April 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Jerry,

Thank you for sharing your feedback regarding your order experience.

Order confirmation emails are automatically generated at the time of purchase and are sent to the email address provided during checkout. In cases where these emails are not received, we recommend checking the spam or junk folder and verifying that the email address entered is correct.

We’re glad to hear that our support were able to assist you promptly. If you have any questions, don't hesitate to let us know at support@flixyshop.com.

Best regards,
Ron from Flixy

Rated 3 out of 5 stars

The TV sticks require a USB C…

The TV sticks require a USB C connector. Nowhere in the documentation does it indicate what voltage is required.

1 May 2026
Unprompted review
Flixy logo

Reply from Flixy

Hello Steven,

Thank you for the review.

We'd like to learn more about how Flixy can better suit your needs. Your case has been escalated to our support team, and an agent will be in touch shortly to review and discuss the next steps with you.

Please keep an eye on your inbox for our follow-up.

Kind regards,
Ron from Flixy

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