FLOLAB Reviews 989

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, highlighting ease of installation and the effectiveness of features like anti-reflective coatings. Many appreciate the quality of the products, with some noting the premium feel and attention to detail in items like screen protectors and cases. However, some people were dissatisfied with the product's durability, reporting issues like quick scratching, cracks appearing soon after installation, and cases deteriorating. There is also a notable concern regarding customer service, with some users experiencing unresponsiveness to warranty claims and emails, and difficulties in getting replacements. Additionally, a few customers mentioned problems with product fit, such as screen protectors being too small or incompatible with certain phone cases, leading to bubbles.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers praise the high quality, durability, and... See more

Quality

People report ambiguous experiences with quality. Many consumers praise the high-end feel and impressive... See more

User experience

Reviewers mention positive feedback about user experience. Many customers praise the easy installation... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the support... See more

Warranty

Customers had ambiguous experiences with warranty. Many reviewers appreciate the lifetime warranty and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I've been a FLOLAB customer for a long time and used to receive my orders in about 3-5 days. This time, it took over 14 days. For the price these cost, waiting 2-3 weeks for a screen protector is u... See more

Company replied

Rated 2 out of 5 stars

Overpriced screen protector IMO. I baby my phone, that said, it's had maybe 2 minor drops since I got it, and the screen protector, 2 months ago. Minor scratches appeared on the protector almost... See more

Rated 2 out of 5 stars

It seems that flolab does not want honest reviews on their website. I criticised the tri fusion case for the iphone 15 pro for its material that is scratching very fast after purchase. I would rate th... See more

Rated 2 out of 5 stars

The glass material seems superb. But it produces bubbles that are impossible to get out. I've just installed it on a brand new iPhone, removed the original screen paper and immediately put on the flol... See more

Company replied


Company details

  1. Mobile Phone Accessory Shop

Written by the company

Embarking on a Journey to Deliver Exceptional Products for the People Drawing from our extensive experience sourcing products for some of the world's most renowned brands, we felt inspired to establish our own unique mark as a distinguished, people-centric brand in the marketplace. At FLOLAB, we bring you a diverse array of outstanding products that not only look fantastic but also perform impeccably, setting us apart from other emerging brands. Our mission, rooted in the fusion of simplicity and technology, led to the birth of FLOLAB—FLO symbolizing movement and LAB representing innovation. We recognize the challenges faced by customers in navigating a market filled with grandiose promises and unfulfilled expectations. That's why we're here to redefine the norm by delivering the most cutting-edge products at unmatched prices, all while prioritizing our customers' needs. So, let's embrace the FLOLAB revolution together—join us today at flolab.io and discover a world of innovative excellence, crafted with you in mind.


Contact info

3.2

Average

TrustScore 3 out of 5

989 reviews

5-star
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1-star

Replied to 24% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

My experience

Great experience with iPhone screen protectors, which is why I gave three stars. But a terrible experience with iPad Mini screen protectors; I ordered three, and all had alignment issues, which I’m not sure were due to defects or damage during shipping. What left me perplexed was that for the first one, I was offered the option to return it at my own expense, which is too costly if you live in Europe. For the other two, I contacted customer service to understand what the issue was, but I didn’t resolve anything, and they stopped responding. By then, I was resigned and even wrote that I didn’t want a return. This is my experience living in Europe, and it wasn’t pleasant.
In the end, I spent more than 50 euros for nothing, provided photos of the issues, and got no positive response from customer service.

11 August 2025
Unprompted review
Rated 3 out of 5 stars

Let me first say that the One Time Pro…

Let me first say that the One Time Pro Nano armor screen protector’s anti reflective technology works great and was one of the reasons I decided to go ahead and order it for my iPhone 16 pro max along with the lifetime warranty…. Now let’s get down to the facts … money !
Was costly and with shipping cost me over $50 … after about 3 weeks naturally I dropped my phone ( which has never happened before naturally) from about 3’ high on the edge and the protector chipped … I contacted customer service to put in warranty claim and everything went great. Paid the $11 shipping fee and they sent me a replacement. Unfortunately I didn’t read the fine print and I was responsible for making sure I was getting the correct replacement figuring they would send the correct one after I sent them a copy of my receipt from Amazon with all the info of my purchase. Well they sent the wrong one so I contacted customer service again and they graciously sent me out the correct item after I sent another $11 shipping fee ($72 total so far). I got the correct one a week later and while I was putting it on my phone and getting out an air bubble with the supplied squeegee the edge chipped and cracked it! Again I contacted customer service and told them my predicament so they’re sending me another one and yes another $11 !!
$83 now ! I must be crazy !!!! Could have had a lifetime of screen protectors but the anti glare coating, which is very important to me in my daily phone use, got me sucked in!
But this is it for me, I won’t be falling for the lifetime warranty again ! I’ll post my final product review if and when it’s supposed “Nano Armor” and “Reinforced Edge” fail again !!!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

GREAT products!

I love these products! For years, I have used Flolab's screen protectors, camera protectors, and watch protections. In fact, I have needed to replace my phone more often than I have had to replace Flolab's products!

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing clarity

My screen is so clear with this screen protector. It feels like the original screen. And when it chips, it’s doesn’t continue to crack the entire screen like other protectors.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam - they will NOT honor the replacement warranty. I’ve spent three weeks trying to get a replacement for a cracked iPhone screen protector. They stall, ask questions, which I answered. Then they ask for photos, which I provided 5 times. When I did everything the asked for, they stoped responding, this company’s warranty is an an utter scam.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Had a long delayed parcel

Had a long delayed parcel, even difficult to clarify the situation, at the end Flolab act in a fair way to me. Even frustrating at times, they did showed good will when facts were clarified. This is the reason I give the 5 stars.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Top notch FLOLAB👌🏻

I have an iphone 16 pro and i think they had quite a challenge with this one bcz they accomplished something that no other brand could and that is Attention To Details .From the perfectly rounded edges to the smallest black edges that doesn’t cover your display , the silky smooth touch ,the touch sensitivity… etc. I mean they really give the user what he wants at a reasonable price and the reason of that is bcz once you bought it you truly won’t need another for a very long time!!
Same with the white case that i got … bro this case it s not escaping from any eyes , everyone loves it incl. me:))the most premium feeling !!

23 June 2025
Unprompted review
Rated 1 out of 5 stars

Bought iPhone and iPad cover.

Bought iPhone and iPad cover.
iPad cover was faulty, emailed them and no reply for months, sent two follow up emails to support and no reply.
Not sure how il get a replacement but just assuming it’s a lost cause.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Installation Process

Installation was incredibly easy with all the provided installation tools. Works as expected to reduce the glare and fingerprints as stated in the product description.

21 February 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service in addition to trying to send old product.

This company has a great product, but when I ordered for my 2 new iphone16, I had done a lot of research, including that the newest product was the flo lab protector with NANOARMOUR 6. When I received the 1st order with one protector, the box said "iphone 14/15" and it was NANOARMOUR 5. I informed them and was told it was the same product and was compatible. Since this is obviously a lie, since if it is the "same", then why does it have 2 different names? When I received my second order, there was a label over the original label that now said "iphone 16". Still saying NANOARMOUR 5.
After a back and forth with the company and no resolution by them, I told them I wanted to return both products. They refused to provide me with a return label stating that they "do not do that", even though I was not receiving the correct product, but they said since is was "compatible" there was nothing I could do. I ended up returning the product, paying the shipping myself, just to be done with this, and then when they refunded me, they deducted the shipping from my refund. So in addition to paying the shipping cost for the original order, then paying the shipping to the product that was incorrect, they have kept that amount from my refund. They have a good product, if you can get the correct product, to beware that they may be sending you last years product.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Product

Flolab is a great company with a great product. The great reviews and YouTube vids sent me to them and I am super-satisfied with my new screen protector. It works as advertised and went on virtually bubble-free. Squeegee took care of the few small stragglers.
I’m very happy with Flolab.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Great case so far

Haven't dropped it from very far up (yet) but the case is solid without adding much bulk or weight. very happy with the way they carve out a spot for the new camera button on the iphone 16 pro. Feels good in the hand. Swappable buttons are neat and work well. Will def buy flolab in the future

12 May 2025
Unprompted review
Rated 5 out of 5 stars

A very good case

I have been using the Surtect Tri-Fusion (Black frame and Black Matte Translucent) case for a little over six weeks and no problems so far. It is not very bulky and the material the case is made from has some texture to it which makes the case decently grippy. The matte finish provides sufficient fingerprint protection. Overall, a very very good case at an excellent price. Shout out to Flolab customer support. They were very responsive and helped me out on a couple of issues.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Best service!

I made use of their guarantee service and I just got the most competent help. Helpful, fast very friendly.
Flolab truely delivers what they sell

20 May 2025
Unprompted review

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