Floor Choice Reviews 69

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

After having a dreadful experience after just making an enquiry with Floors 2 Go - very, very pushy, I was determined to find another supplier of what we wanted. I came upon Floor Choice, Matt was so... See more

Rated 5 out of 5 stars

After trawling local providers for new kitchen worktops I finally found what I really wanted at an amazing price with Floor Choice. Not only was the website brilliant but the service was outstandin... See more

Rated 2 out of 5 stars

Sorry but ordered told 2 working days 10 days later it arrived !! Asked for a call prior to delivery but did not receive one. Tried go contact you 2 today unable to get any response . Quite disappoint... See more

Company replied

Rated 5 out of 5 stars

The choice of engineered flooring on the Internet is bewildering. A floor company let me down at the last minute and I desperately needed to find a replacent. Floor choice staff Mike and Mat were real... See more

Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Could not have asked for more!

After having a dreadful experience after just making an enquiry with Floors 2 Go - very, very pushy, I was determined to find another supplier of what we wanted. I came upon Floor Choice, Matt was so helpful, professional, not at all pushy and just over £500 cheaper!!! We are renovating a house and will buy all floors from here - couldn't recommend them highly enough. Wish we came across more retailers with this fantastic sense of customer service.

7 November 2013
Unprompted review
Rated 5 out of 5 stars

Floor Choice - Your Choice

Most people normally dont take the time to rate service that is good, only bad so i thought that I would comment here and commend the guys at Floor Choice for the high level of service and the speed in which my order was delivered. Keep up the good work, will be coming back.

11 October 2013
Unprompted review
Rated 5 out of 5 stars

A great firm with real people there to help solved my floor head ache

The choice of engineered flooring on the Internet is bewildering. A floor company let me down at the last minute and I desperately needed to find a replacent. Floor choice staff Mike and Mat were really helpful, got me samples out and ordered my floor in a couple of days. Within a week it was all delivered. Great service ! My only gripe was the delivery service who weren't as helpful and keen to dump and leave ! Change your couriers guys but would really recommend this team otherwise

12 September 2013
Unprompted review
Rated 2 out of 5 stars

Terrible Service

My first order took over a week to arrive, but I was being repeatedly asked to rate Floor Choice in spite of not having received the goods! Irritating

For my second order I paid for next day delivery, after 3 days the goods had not arrived. I emailed Floor Choice asking where they were - I did not receive a response. They arrived after a week - I had paid £16 for nothing.

I will not use them again

9 September 2013
Unprompted review
Rated 5 out of 5 stars

just as advertised

i have just purchased 3 amega riven nior woorktops from floor choice not only were they the cheapest i could find any where there delivery service was excellent

1 August 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service with brilliant communications

The service I have received from floor choice has been excellent from start to finish. The price was the best I could find and the communication from the company was excellent as well. Even the courier was polite and very helpful.

I would highly recommend

31 July 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look