Flooring Hut Reviews 

863
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely competitive prices, excellent product quality, and the remarkably smooth online ordering process. People often appreciate the knowledgeable and helpful staff who assist with precise color matching, alongside prompt, professional, and reliable delivery services that make the entire purchasing journey completely straightforward. However, some customers also noted that returns can be rather expensive and certain product lines might occasionally fall slightly short of expectations. Consumers mentioned that minor measuring mistakes or specific kerbside delivery logistics require careful personal attention, meaning buyers should feel confident handling basic preparation and storage before the fitting takes place.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and orders arriving... See more

Product

People report high satisfaction with the product and overall service quality. Reviewers frequently highlight... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive rates and significant... See more

Order

Users describe positive interactions with order, highlighting the straightforward online ordering process and... See more

Service

Clients share positive opinions on service, highlighting that nothing is too much trouble when finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant from start to finish. Very helpful and friendly. Nothing was too much trouble when trying to find a match to an existing floor. Matched perfectly. competitive pricing and brilliant delivery... See more

Company replied

Rated 5 out of 5 stars

I've used Flooring Hut before and have been impressed with their low prices and high quality. I ordered some additional parquet flooring which was delivered promptly. Due to my mistake with measuring... See more

Company replied

Rated 5 out of 5 stars

You might think it is easy to match some 1980s floor tiles but it isn't. Having found the manufacturer, I had to find an agent who would actually sell me some. After an online search, Worthing prove... See more

Company replied

Rated 5 out of 5 stars

There was an earnest effort to find the exact LVT flooring to match our existing floor although it was by then out of production. The staff member Chevas went the extra mile to check the warehouse and... See more

Company replied


Company details

  1. Home Furniture Shop

Written by the company

Flooring HUT - We make it EASY to buy great value, high quality flooring online! Our selection of the very best carpets, carpet underlay, vinyl tiles, luxury vinyl flooring, Karndean, Polyflor, laminate flooring and wood flooring - are all available for express delivery to your doorstep.


Contact info

4.9

Excellent

TrustScore 5 out of 5

863 reviews

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No recent history of asking for reviews

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4.9

All reviews

(863)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very good transaction with Flooring…

A very good transaction with Flooring Hut all the way through, from helpful sales staff on the phone before I bought through a straightforward on-line purchase to a quick delivery, all at a good price too. It's good to find a company that actually delivers good customer service and support when there are so many that just pay it lip service.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Good company & service

I manage a business centre (rented office space) and always use Flooring Hut for office carpet tiles, which tend to need replacing quite often. The costs are competitive with free delivery on larger orders. It's easy to order online and at checkout you have the option/link to pay by BACS/Pro forma invoice. Which as a business we need.............Never had a deliver or customer service issue. Following placing an order a confirmation email is received

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Good reaction to issues

It wasn't that all went without a hitch, but the response by Paul at Flooring Hut to the problems that came up with the order was very good and the order arrived to my satisfaction and with goodwill on their part including on price. So I'd certainly go through them again.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Everything great

Excellent price, quick service and everything as expected. Had to have a split delivery but kept informed and was easily able to reschedule 2nd item.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Great selection, price and service.

An excellent website covering a large range of products. Telephone enquiry dealt with very promptly and effectively. Quick delivery of my order which sadly had been undermeasured from my side by one pack. With the fitters champing at the bit to finish the job Flooring Hut saved the day very quickly by sending a single additional pack by special courier. Excellent service.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Great choice of Flotex

Great choice of Flotex styles and at a good price.
The website was easy to use and quite straightforward.
Delivery was very prompt and the driver put the well protected Flotex exactly where we wanted it.
A very good around experience. Thank you.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Great company to use

Great company to use. Website was informative and very easy to use. Excellent selection of products. Particuarly impressed with the customer service. A phone call to double check the order was correct and a very helpful discussion was really a bonus. Arrived in a timely manner. Would definately use Flooring Hut again.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful competively priced

Very helpful. Provided lots of information, and dealt with my order efficiently. Delivery was very quick and delivery driver was very helpful. Excellent product, extremely competitively priced. Would definitely recommend this company. Thank you

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great communication from Cheves all way through the delivery period. Also very competitive price and great product thanks again.

17 July 2024
Unprompted review

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