Went to six different flooring places before deciding to go with Floor Street. Not only did they have the colour we wanted but the customer service was first class. Sean went above and beyond to make... See more
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Company details
- #20 of 88 best companies in Flooring Shop
- #11 of 33 best companies in Carpet Retail Shop
- #9 of 40 best companies in Wood and laminate flooring supplier
Written by the company
Best Flooring Company In The World. 🌎🚀 In Sunday Times Top 100 List & Birmingham Women's & Children's Hospital Partner ❤️ Follow us on Instagram @floor.street
Contact info
United Kingdom
- 0333 038 3775
- help@floorstreet.co.uk
- floorstreet.co.uk
Asks customers to review
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Replied to 77% of negative reviews
Typically replies within 1 week
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Great customer experience
Davinder was really quick to respond, he was very helpful sourcing the product I wanted which I don't believe the store had in. He was kind enough to check my maths for the area I need to cover. A great customer experience
Very good experience
Very good experience, customer service was amazing and so helpful! Added to my order after placing which was kind.
Great customer service, best price & premium products
Ordered lots of samples and chose the warm sand oak 12mm straight plank laminate. We didn’t need it straight away, but were able to take advantage of the bank holiday sale and have it delivered a few months later which was great. Flooring arrived and really happy with the quality. Two packs were damaged (not the fault of Floor Street- one corner of the pallet had broken off where the packs were resting). Contacted customer service with photos of what had happened and Sean replied promptly. No quibbles, he advised that he’d contacted the supplier to arrange a replacement for the damaged packages. They were delivered the following morning- amazing customer service! Great company to deal with offering the best price we could find for premium product. We’ll be ordering again as our renovation progresses. Thank you!
Great customer service
Davinder from customer service was so helpful. From helping me with my order to answering any queries I had. Would definitely recommend Floor street.
Amazing people to work wit!
Amazing people to work with and their product is flawless. We use floor street for our commercial fit outs and we will continue to do so.
Davinder was very knowledgeable and…
Davinder was very knowledgeable and helped me make the right decision for my flat
Super helpful service
Super helpful service. I reached out with additional questions and Sean was really supportive and helped me through the entire ordering process, even helping me through the evening so I didn't have to wait aswell as getting me the best price. This is now the second time I've ordered from them and once again had great service.
Dealt with Sean this morning
Dealt with Sean this morning. He helped me out out with my problem super efficiently so I was able to continue ordering my flooring
Davinder was wonderful in helping me…
Davinder was wonderful in helping me make decisions regarding my flooring. We already purchased previously the herringbone Desert Oak but now we want LVT for some traffic heavy areas in our house. He advised what the best match was- I’d already ordered samples but he was right! He then called and helped me work out the measurements. Tony was also really helpful through the process. You couldn’t ask for a better team or flooring company. Quality products and service.
Great Service from Davinder & love the floor
Great floor quality & great service from Davinder.
We found floor street via Instagram and happened to be in the area and thought let’s pay a visit.
Davinder offered great service. Informative & thorough and answered all my questioned pre & post purchase.
Good price point too.
Thanks Davinder & floor street.
Davinder was great and very responsive
Davinder was great and very responsive. We bought the flooring and are very pleased.
Fab service
Fab service, Davinder was really helpful and super speedy to respond when I had any questions.
Great customer service
Contacted floor street directly via WhatsApp and was assisted by Sean. Sean helped me place my order with ease and guided me through exactly what I needed, making the process easy and enjoyable.
I first brought my flooring last year…
I first brought my flooring last year for our new house reno and couldn’t be happier with the quality and durability of the flooring!(a dog and two cats!) Recently reached out via WhatsApp to ask some questions and put another order in and got a response super quick (literally 5 minutes) was such a simple and easy process the lovely gentleman even put together my order for me sent me and invoice and I just had to click a button to check out! Would recommend to anyone! 10/10
Good customer service from sales team
Davinder was really helpful when I had a query prior to ordering. He came back to me and kept me fully informed.
Quick to respond and solve my urgent need
Had to urgently pivot to plan b with flooring stuff and after calling I got in contact with Davinder who was amazing. Quickly checking everything so I’d know there was stock before I ordered and then handling everything for me via WhatsApp so I could go about my day while it go sorted. Great experience all around.
Davinder was very helpful and quick to…
Davinder was very helpful and quick to respond! All round amazing service, quality flooring! Very pleased.
Great customer service Sean
We received ordered samples very fast. When we decided to buy from Floor Street and customer service, Sean , was very polite and helpful. He explained everything nice and understandable. We made our decision to buy our laminate from Floor street. The deal was going through fast.
Really impressed, thank you Sean!
We needed flooring delivered to a new build which had no registered address yet. Contacted them by WhatsApp on a Sunday, got a quick response from Sean who was so incredibly helpful - he helped us fulfill the order, even got us some money off delivery, and made sure everything would run smoothly. Can’t thank him enough for his help!
Flooring
When ordering my flooring, Sean was very helpful and polite during our call. He was imformative and patient. I can't wait to recieve my new flooring!
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