floral-expert.com Reviews 228

TrustScore 2.5 out of 5

2.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often noting the freshness and beautiful arrangement of the flowers, which frequently exceed expectations compared to online photos. Many also appreciate the quality and design of the bouquets, finding them elegant and well-crafted. The staff receives positive remarks for their helpfulness in selecting flower combinations and their attention to detail. However, some people were dissatisfied with the delivery service and their orders. Several customers reported that their flowers were not delivered at all, or that deliveries were significantly delayed, sometimes missing important occasions. There were also instances where the delivered product differed from the original order or was damaged. Some reviewers also mentioned issues with customer service, including a lack of communication regarding delivery problems and difficulties in obtaining refunds or responses to inquiries.

What people talk about most

Product

Reviewers mention positive feedback about the product. Customers are consistently impressed with the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise prompt and... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, praising the... See more

Quality

Customers had positive experiences with quality. Many reviewers were impressed with the freshness and... See more

Staff

People report positive experiences with staff, particularly praising the florists for their taste, attention... See more

Based on these reviews

Rated 2 out of 5 stars

Not what i paid for I've paid for a bouquet for a birthday, the day before the delivery they sent me an email telling me they will change the arrangement with other flowers, i've replied telling that... See more

Rated 2 out of 5 stars

I‘ve ordered flowers for my mum with the same day delivery. Instead of coral peonies and roses she got pink peonles (one of them was broken) and white lilies. The bouquet looked rather small and... See more

Rated 1 out of 5 stars

I made an order and filled in all banking details, assuming I was paying. Afterwards, I was sent another email that confirmed my purchase and that said I needed to pay, which I did again, and then not... See more

Rated 1 out of 5 stars

Total Scam paid 92 euros for flowers to be delivered to Barcelona, no order number, no confirmation email, no flowers, no correspondence, phone number dead, live chat dead, email response dead. Dread... See more

Rated 1 out of 5 stars

I can not recommend ordering with floral expert. this company is a sort of agency which has little control over the actual services they sell. ordered flowers for father’s day, date and order was c... See more

Rated 1 out of 5 stars

This is what this primitive company sends customers!!! Disgusting, extremely primitive, and criminal. Shame on you: "Haha you're so lonely get a boyfriend or lover or whatever, F....you, Take it easy... See more

Rated 5 out of 5 stars

Ordered late at night, wasn't expecting much — but the delivery was fast and the bouquet looked even better than the pictures. No generic stuff, felt like it was put together with care. My girlfriend... See more

Rated 1 out of 5 stars

Flowers have not been delivered. Should have been delivered two days ago. I have emailed, tried to chat online, called the number on the website and it is out of use. No communication back to me whats... See more

Rated 1 out of 5 stars

Don’t waste your time or money with this company if trying to send flowers abroad. Terrible communication. Did not deliver and was only told when I checked up on my order that they could not deliver... See more

Rated 5 out of 5 stars

An excellent choice if you appreciate quality and design in bouquets. I ordered this marvel for an anniversary and was completely delighted. The flowers were incredibly fresh and fragrant, and the arr... See more

Rated 1 out of 5 stars

I also got scammed! I wish I checked reviews beforehand. Ordered same day delivery on 31st March, flowers were not delivered and no contact from company. I have tried email, phone (which is invalid) a... See more

Rated 5 out of 5 stars

I ordered a bouquet from Floral-Expert.com for my sister’s birthday, and I was really impressed! The flowers arrived fresh, beautifully arranged, and exactly like the pictures on the website. Delivery... See more

Rated 5 out of 5 stars

I ordered flowers for my sister’s birthday and everything went perfectly. The bouquet looked even better than in the photos and the delivery arrived exactly on time. The courier was polite and even ca... See more

Rated 5 out of 5 stars

I really liked the website, as it was recommended by a friend, because I wanted a type of flower that I only found at Floral Expert. They were super attentive in their service. And on the same day I p... See more

Rated 5 out of 5 stars

Very very amazing firm my payout received in just 24 hours Alhamdulillah If u following there rules definitely they will pay Thank you so much Tigerfunded. I hope to trade with Mt5 with you soon.

Rated 5 out of 5 stars

The bouquet I ordered turned out even better than in the photos. Fresh flowers, delicate fragrance, and the arrangement looked very elegant. Delivery was right on time, and the packaging was neat and... See more

Rated 1 out of 5 stars

I have payed 90 euros for a bouquet and 8 euros for a delivery in Athens Greece. This was the stated price in the selection menu online, that I was informed before payment and agreed upon. 15 min afte... See more

Rated 1 out of 5 stars

MUST BE A SCAM COMPANY - do not waste time nor money here. I ordered a bouquet of flowers to celebrate my wife's birthday. All good.... except from the most important part. The bouquet was not de... See more

Rated 1 out of 5 stars

Paid for flowers that were never delivered. Even after two reminders, no solution, no refund — just excuses . I provided them with all the proof of my order and payment. When I asked for a refund, the... See more

Rated 1 out of 5 stars

Like others already said, it's a total scam. I ordered flowers for my daughter's birthday in Berlin, they were never delivered, they never answer to any emails, the chat is not working. 90 euros for n... See more

Rated 1 out of 5 stars

Scam, took my money no delivery, not contactable. Their phone number, email, live chat, even their reviews on their website don’t work.

Rated 1 out of 5 stars

Scam - I paid but never got delivered. I tried to reached them through email, social media, whatsapp, not a single answer. DO NOT PURCHASE THERE

Rated 1 out of 5 stars

SCAMMERS with the capital S, they just chopped my money and never delivered the flowers that I ORDERED AS A SURPRISE FOR A FRIENDS BIRTHDAY.. wth is wrong with you people. I warn everyone, please don’... See more

Rated 1 out of 5 stars

Don’t use these guys !!! They took the money and then never sent the flowers . Not answering emails , or calls , when I eventually got a person on messenger they were super rude !! Don’t use them !

Rated 1 out of 5 stars

I made an order that was not delivered at all! I didn’t get any email telling me that, and when I asked for a refund, they said they would take care of it ; and they didn’t… and they’re not answering... See more

Rated 1 out of 5 stars

This is a scam!!!!! Don‘t even think about it. Ordered flowers but no delivery, no possibility of contacting them other than a chat bot that goes nowhere. What a con!

Rated 1 out of 5 stars

Total non service and a big scam. I think they let some orders passing trough just to show they have a little business going on, but I think it’s 50/50 chance about you a the lucky customer.

Rated 1 out of 5 stars

I ordered a bunch of flowers for my wife's birthday on June 23rd to be delivered on the same date. I had already paid 70€ when I received an email saying that my odder will be postponed for the next d... See more

Rated 1 out of 5 stars

I’m still waiting for my order to be delivered it’s been a week, no one responded to my email the phone number doesn’t work they have taken my money and not delivered

Rated 1 out of 5 stars

I placed an order (No. 51398) with Floral-Expert on 20 November 2025 and paid 72 EUR. The flowers were not delivered on the scheduled date (22 November). A late delivery attempt was made two day... See more

Rated 5 out of 5 stars

I bought flowers for my girlfriend and the whole process was smooth. The staff helped me choose a combination that looked amazing together. The bouquet lasted over a week, and she still keeps talking... See more

Rated 1 out of 5 stars

Ordered flowers for mothers' day. They took payment. Never delivered. Called them to complain and at least ask for a late delivery (4 days later), put me on hold, hung up on me. Don't buy from them.

Rated 5 out of 5 stars

Got a bouquet for my mom's birthday. The florist gave a few good options and helped wrap it nicely. Looked elegant, not overdone. Prices were fair too. Easy, no-stress experience.

Rated 1 out of 5 stars

SCAM!! don’t order from them !!!! I placed an order which was never delivered for which I did get charged and no customer service to respond to emails …. Are you also a scam site ??? Seems like it... See more

Rated 1 out of 5 stars

My experience was bad. Placed order for delivery the following day. Charge posted on my credit card but I never got confirmation of order, only email saying payment was due even though I had already p... See more

Rated 5 out of 5 stars

I picked up a bouquet from this flower shop for our anniversary, and the vivid sunflowers paired with lilies truly delighted my wife/ The service was efficient? and the flowers stayed fresh for nealy... See more

Rated 5 out of 5 stars

Ordered a bouquet for my friend as a surprise and it turned out great. Delivery was quick and the arrangement looked elegant. Would definitely use this service again.

Rated 5 out of 5 stars

Picked up a bouquet for my mom’s birthday — place had a great selection and didn’t feel overwhelming. Guy at the counter helped choose something soft and elegant. Wrapped it up nicely. She loved it.

Rated 5 out of 5 stars

Every time I order from here, the products have been delivered on time and beautifully. Customer service is very attentive, they answer every question. Overall, I am very satisfied with the quality of... See more

Rated 5 out of 5 stars

I had a positive experience with the flower delivery service. The bouqet was delivered exactly as I ordered. The flowers looked fresh. I have no complaints.

Rated 5 out of 5 stars

Delivery was a few minutes late, but the flowers themselves were perfect. Fresh, beautifully arranged, and they lasted almost a week in a vase.

Rated 5 out of 5 stars

I ordered a bouquet of flowers for our wedding anniversary! We received them exactly on time! The bouquet is simply gorgeous! We are very pleased with the services of Floral Expert.

Rated 5 out of 5 stars

I ordered a bouquet and was delighted with the results! The flowers were fresh, the arrangement was beautiful, and the delivery was fast. Excellent service, I highly recommend it!


2.7

Poor

TrustScore 2.5 out of 5

228 reviews

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Rated 1 out of 5 stars

SCAMM

This is what this primitive company sends customers!!! Disgusting, extremely primitive, and criminal. Shame on you: "Haha you're so lonely get a boyfriend or lover or whatever, F....you, Take it easy and be professional.."

23 April 2025
Unprompted review
Rated 1 out of 5 stars

I also got scammed

I also got scammed! I wish I checked reviews beforehand. Ordered same day delivery on 31st March, flowers were not delivered and no contact from company. I have tried email, phone (which is invalid) and chat which they do not answer. So annoyed!

31 March 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam!!!!!

This is a scam!!!!!
Don‘t even think about it.
Ordered flowers but no delivery, no possibility of contacting them other than a chat bot that goes nowhere.
What a con!

14 April 2025
Unprompted review
Rated 1 out of 5 stars

A TOTAL SCAM

I made an order and filled in all banking details, assuming I was paying. Afterwards, I was sent another email that confirmed my purchase and that said I needed to pay, which I did again, and then nothing. They charged me twice without any confirmation or receipt. I tried to contact them via their chat and email (the number on their website is invalid). And the flowers was never delivered.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

SCAM! Karma will come for you!!!!

SCAM!! don’t order from them !!!!
I placed an order which was never delivered for which I did get charged and no customer service to respond to emails …. Are you also a scam site ??? Seems like it !!!!

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Never ever use these scammers

Never ever use these scammers. I spent £80 for a mothers day delivery, which they never delivered.

They didn't respond to any of my emails, and when I claimed a refund through my bank, they had the audacity to dispute it even though they'd taken payment and never delivered the product. The bank realised this and got the refund.

This company:
1) won't deliver your flowers
2) will ignore your communications when you try and chase them
3) will try and keep your money anyway

Dont take the risk

28 March 2025
Unprompted review
Rated 1 out of 5 stars

Didn't deliver, promised refund, didn't deliver that either

Ordered March 7, 2025 for a delivery the next day for Women's Day.

Flowers were never delivered.
I emailed twice with no response.
Contacted on chat at first with no response.

Days later on March 24 I tried chat again with order number and they responded that the order wasn't delivered and they'd refund me.

April 8 still no email or refund.
I tried contacting them twice again and no response.

Had to do a dispute through my credit card to get the charge refunded.

7 March 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing experience

I ordered a bouquet of 20 roses and a pack of 24 Fererro Rocher to be delivered for my daughter's birthday in Strasbourg.
Delivery was done, but a day later, not on her birthday. The pack of sweets they changed for additional 5 roses without telling me in advance. Website chat is not working. Disappointing and unsatisfied service. Not recommended.

1 April 2025
Unprompted review
Rated 1 out of 5 stars

Watch out!!!!!!!!!!!!!!!!!!!!!

Watch out!!!!!!!!!!!!!!!!!!!!!
They didn't deliver anything, they answered they've already delivered with a photo of a door with a bunch of flower leaning on it (wrong door and wrong number) saying nobody was in and they left it outside.
Elvira said it by mail, while a Mary (chat online) said it was delivered. All good reviews are fake…
Keep away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

29 March 2025
Unprompted review
Rated 1 out of 5 stars

SCAM DO NOT ORDER FROM HERE

I ordered flowers a couple of days ago and never been delivered, I emailed them they promised they would deliver them the next day but of course never been delivered and now they haven't answered the email, I asked for a refund but no way to answer.

26 March 2025
Unprompted review
Rated 2 out of 5 stars

Flowers not delivered after 2 days and…

Flowers not delivered after 2 days and no response when I try to contact the company
I ordered and paid for flowers 3 days ago - to be delivered the next day.
Flowers still haven’t arrived today and I cannot contact the company- phone number not working, online chat line not responding, emails not being answered. I believe I’ve been scammed.

Finally after I sent them the email, they have proceed with a refund 😀

25 March 2025
Unprompted review
Rated 1 out of 5 stars

It’s a bad company

Hello.
You didn't deliver my order, didn't inform me about it yourself, didn't refund my money, and you don't reply to my emails.

Natalia

7 March 2025
Unprompted review
Rated 1 out of 5 stars

Hello.

Hello.
You didn't deliver my order, didn't inform me about it yourself, didn't refund my money, and you don't reply to my emails.

Natalia

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Floral Expert is a Scam

Floral Expert is a Scam – Beware of Hidden Fees!

I ordered from Floral Expert, entered my delivery address, and the system calculated the delivery fee. After I paid, they emailed me saying the address was “too far” and demanded an extra €23, which was never mentioned at checkout.

When I questioned this, they completely stopped responding. This is a scam—they take your money and then try to charge you more after the fact. If you don’t pay the extra fee, they just ignore you. Extremely dishonest and unprofessional.

I do NOT recommend Floral Expert. Stay away unless you want to be overcharged and ignored!

19 March 2025
Unprompted review
Rated 1 out of 5 stars

Ordered

Ordered, on this site, flowers, they promise that they will bring flowers on the same day, I write to the manager write to their email, no one responds, terrible site, terrible treatment of the client, do not know where the flowers do not recommend to anyone

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. They are a marketing site with marketing agreements at many locations. They have no control over delivery and they don't even know the status. Your bouquet will not be delivered on time, they will keep saying they (or their local partners) cannot get a hold of the recipient, so they postpone the delivery to the next day. The customer support would only reply hours later and of course they don't know the status, they just do sales for a commission.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

I' ve alredy ordered flowers several…

I' ve alredy ordered flowers several times, and my girlfriend is very pleased. The bouquets are beautiful, the flovers don't wither for a long time and they smell great. The service is at a high level, the delivery is carried out very quickly.

24 February 2025
Unprompted review

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