Where to begin. Installers ( 5 J'ays) always late and did a complete mess of install. Had to use the " like it" warranty to completely replace the carpet. Turns out Patrick miss measured by feet ( nev... See more
Company replied
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The style of the carpet is nice and the installer did a good job installing the carpet. However, the underlayment is not uniform, so depressions can be felt in the carpet. The carpet was installed bef... See more
Company replied
Patrick is knowledgeable and exceptionally helpful. We discussed my timeline and purchasing options. He recommended two solutions that were spot on. As a result of visiting the showroom, I also fou... See more
Company replied
I had two previous experience with getting hard wood flooring installed, and I had no issues 5 stars those times, but when it was time to remove our kitchen island put in a new island and new flowing... See more
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Where to begin
Where to begin. Installers ( 5 J'ays) always late and did a complete mess of install. Had to use the " like it" warranty to completely replace the carpet. Turns out Patrick miss measured by feet ( never told anyone) so after almost completing the second install they fessed up to not having enough carpet. Required leaving the bottom stair landing with original carpet until they ordered more. Final second install still left unimpressed. Then less than 2 years later carpet delamination at seam. They claim not under any warranty and told us to fix it ourselves. We spent a ton for what we thought was top quality and warranty but turns out it's a joke. Wendy and Patrick are not to be trusted
12 October 2022
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Mr. Clark,
It is truly unfortunate that you had this experience with your install. It is always Florcraft’s intention to provide the highest level of customer service and stand behind the products we offer. It is very frustrating when errors are made, and the pandemic was challenging for all of us. It was my understanding that while challenges arose with your partner’s project, we did our best to work with you to get your project completed and resolved to your satisfaction.
As far as the delamination of the seam in your doorway, without going into detail, at your request, we hired an inspector who concluded that your seam was not delaminated and therefore was not covered by a warranty. It is also my understanding that we offered our support to do the repairs, at a cost, and that support was declined.
-Florcraft
Laura at Florcraft is great to work…
Laura at Florcraft is great to work with.
If you need flooring call Laura, she will get the product to you quickly and at the best price.
2 July 2018
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Claude,
Thank you for taking the time to give us a review. Laura does tend to do a pretty good job. We appreciate your business and your kind words.
Hope to see you in the future.
Evan
My experience was positive the entire…
My experience was positive the entire process. My sales/design professional Crystal was wonderful! I choose flooring that Florcraft - Carpet One didn’t carry but that didn’t faze her at all. She was able to order it anyway. She picked an installer that she thought I would do well with and she was right! The installers, Tim and Karri were a couple who were very friendly and kind. They were very considerate of my home. They did what they could to keep the dust “fall out” as minimal as they could. At the end of each day they would arrange a seating area in the living room for us to relax in. They did a fantastic install! Royce, the carpet installer for the stairs did a great job also. I would highly recommend Florcraft - Carpet One.
27 June 2018
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Linda,
Thank you so much for your kind review and for taking the time to share it. Crystal is a wonderful example of what we do and who we are at Florcraft Carpet One. I am very pleased that everything went so well and our team of installers was able to take such great care of you. That is what we shoot for.
Thank you again for your business. we hope to see you again in the future.
Evan
the salesman Patrick was outstanding
the salesman Patrick was outstanding! knowledgeable, knows his products, professional, easy to work with
the shipping people need more attention to the details. this tile was big 17"x34", 3 tiles in a box, 12 boxes, plus one lone tile (I needed 37 tiles), all tile was shipped on edge (like you would glass)the lone tile was places on the pallet where it was allowed to slip between the slatswhere it chipped the tile about 1" x1"
in hind site the lone tile should of been wrapped to one of the other boxes
26 June 2018
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Paul,
Thank you for taking the time to give us a review! you are right on with Patrick in he knows his business. As far as the tile, we have reached out to our vendor to address the way tiles are packed on the pallet. Hopefully we can eliminate that as a potential challenge for others down the road.
Thank you for the business! Hope to see you again down the road.
Evan
No reservations
We worked with Crystal Mappala this time and we are so happy with her level of expertise and responsiveness to questions and concerns. We are thrilled with the finished job. The installers were extremely skilled and paid great attention to detail. I unreservedly recommend FlorCraft to anyone who wants a professional and beautiful remodel on any level.
19 June 2018
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Melinda,
Thank you for taking the time to give us a review as well as your kind words. Crystal and the rest of the team are truly focused on being available to our customers throughout the process and we are grateful that you noticed. Thank you for your business and we look forward to working with you on future projects.
Evan
Perfect
Great customer service. Awesome install. Couldn’t be happier with our new flooring!!!!
19 June 2018
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Amanda,
Thank you for taking the time to fill out a review! We truly appreciate your business! Hope to see you again soon.
Evan
Great price
Great price, great service, completely professional installation! I would recommend Patrick Copell and the team at Florcraft Carpet One any day!
27 May 2018
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Eden,
Thank you so much for taking the time to give us some feedback.
Thank you for your business! we look forward to working with you again in the future.
Evan
Excellent Service
Patrick Copell and the install dude were great. Satisfied from start to finish!
15 May 2018
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Wayne,
Thank you for taking the time to let us know! We truly appreciate it!!
Evan
Jamie is great..
Jamie is great... no pressure, knows flooring. a year after installation, he still honored the products he sold us. Carpet was stretched and wrinkles removed.
Would recommend Jamie and Floor craft to anybody interested in flooring..
Thanks,
jeff and carol
2 April 2018
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Jeff,
Thank you for the feedback. Jamie, really is a good guy! I am glad to hear that he jumped to the task of making sure that your warranty was covered and that the team was able to get your carpet stretched getting you and you and Carol back into the business of living your life and not worrying about a wrinkled carpet.
Remember that is a lifetime warranty on your install, so don't hesitate to call should something else pop up!
Thanks for your time and your business Jeff!
Evan
Happy experience
I decided to use floor craft ,because of their willingness to give professional service ,they heiped me select a great product the installers did perfect work no problem I glad I chose them and would again ..
1 February 2018
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Delia,
Thank you for taking a few moments to give us feedback and for your kind words. I am proud of our team and it appears their hard work and efforts worked in your favor.
Thank you for the business.
Evan
i had a great experience when i was …
i had a great experience when i was looking for carpet to make into rugs. i love the color and they are so soft on my feet. im glad i went to carpet one. thank you so much.
13 January 2018
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Kimberly,
Thank you for taking the time to give us a review. We appreciate it. I am glad that we were able to meet your custom rug needs.
Thank you for your business. Hope to see you again soon.
Evan
Very helpful staff from planning and …
Very helpful staff from planning and design to execution of major kitchen remodel. Very pleased.
20 December 2017
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Gil,
Thank you for taking the time to give us a review. You are very generous as I know that we had challenges, but I am glad that the team was able to overcome those challenges and get the job done right.
Thanks again for the business and I hope you have a wonderful Christmas and New Year!
Evan
Excellent Service
Excellent Service, Product outstanding, Install was done sooner than expected, I can't be more pleased!
29 November 2017
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Robin,
Thank you so much for your review. Your business and your opinion matter to us. We appreciate you taking the time to give us a review.
Thank You,
Evan
I absolutely love my new floor
I absolutely love my new floor! Wayne was excellent to work with and made me feel like he truly cared about my business. Tim, who actually installed the floor, is a true artist--works incredibly fast yet still paying attention to the smallest details. Definitely would recommend Florcraft Carpet.
31 October 2017
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Pam,
Thank you so much for your wonderful review! Wayne has been around for a while and does an exceptional job when working with his clients! I am also glad to hear that Tim did a great job for you as well. We try to get and keep the best installers we can. We are proud of our team and couldn't be happier to see they are working hard for our customers.
Thank you again for taking the time to write a review, and mostly, Thank you for choosing to do business with Florcraft Carpet One.
Evan
Super customer service from every …
Super customer service from every associate I've contacted! Worked specifically with Tiffany and Bridie - they were extremely patient and helpful.
I will definitely shop with Florcraft again!
30 October 2017
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Dear CCW,
Thank you so much for taking the time to give us some feedback on your experience with us. We are Proud of our Sales Pro's they are an important part of what sets us a pert from the competition.
Thanks for your business!
Evan
Very attentive to customer needs
Very attentive to customer needs. Made an effort to clarify expectations before and during the installation process, which I found particularly useful. Offered some useful recommendations without coming across like a sales pitch.
2 October 2017
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Sally,
Thank you for taking the time to give us some feedback on your experience in our store! I am glad that Kelsey was able to understand and meet your expectations throughout the the process. That means a lot to us.
Thank you for your business.
Evan
Outstanding personal and knowledgable …
Outstanding personal and knowledgable service. Learned about new products and design as well as install procedures
19 September 2017
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Bob,
Thank you for taking the time to give us a review! I am glad that we were able to get the job done and share some of our knowledge along the way. Let us know if there is anything you need down the road!
Thank you for the business.
Evan
Great new floor
I had a great experience with Florcraft. Not only did I receive help in picking out the tile I wanted, I also received design assistance - something that I didn't get with other dealers. The installers were great; they did an expert job of installing while being respectful of my living space. I would recommend Florcraft to anyone who is remodeling their home.
16 September 2017
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Suelouise1-
Thank you for taking the time to give us your feedback. I am glad to hear that you had a Great Experience! Remodeling a home can be a real challenge. I am glad to hear that the team here at Florcraft was up for it!
Thanks again for your review and Thank you for your business.
Evan
Very pleasant experience
14 September 2017
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Barbara,
Thanks k you for taking the time to give us a review.
Thank you also for your business.
Evan
Impeccable responsiveness
Hands down, Rob has provided the best customer service and responsiveness in the industry that I've experienced. Will continue to refer and utilize Florcraft in the future.
6 September 2017
Unprompted review
Reply from Florcraft Carpet One Floor & Home
Rebecca,
Thank you for your kind words! I could not be happier to haverRob as a member of our team. I am so glad that you you had a great experience with us.
Thanks again for your review and your business.
Evan
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