While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered flooring a week ago, no response or ETA from their CPT branch on delivery. I tried whatsapp, email and call 2 landlines. Service is non-existent. We needed the flooring urgently and ofcours... See more

Rated 5 out of 5 stars

Ordered Monday evening, delivered Wednesday am. Product is excellent; easy to lay/fit as long as you take care in setting out. Only improvement would be some marking on the ramps to help with cutting... See more

Rated 2 out of 5 stars

I went online and ordered a sample on the Sunday, then rang during the week on the Tuesday and ordered some more... I got a sales call on the Wednesday asking what I thought of the samples h... See more

Company replied

Rated 5 out of 5 stars

The tiles arrived promptly. Installation, on a relatively roughened concrete floor, was straightforward. The tiles clicked easily together and have transformed my little workshop floor. My only a... See more

Company replied

1.4

Bad

TrustScore 1.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cape Town support non existent.

Ordered flooring a week ago, no response or ETA from their CPT branch on delivery.
I tried whatsapp, email and call 2 landlines.
Service is non-existent.
We needed the flooring urgently and ofcourse I chose the wrong company.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Perfect garage floor

My garage floor had been previously painted before I bought the house some 18 years ago and it was evident that the bare concrete floor hadn't been properly sealed so paint flaking off and dusty.

The garage is used for storing cars overnight so hot tyres and the associated issues of paint lifting were uppermost in my mind. I spent about 3 months researching garage floor, ranging from specialist, professionally applied epoxy coatings, ceramic, PVC and rubber - there is a myriad of choice with lots of suppliers offering roughly the same product.

It was evident that you do truly get what you pay for and for a domestic garage a solid PVC tile (so no hollows on the underside) was the way to go with a thickness of 7mm being optimal. Any thicker makes it a trip hazard, any thinner makes the tile stability an issue with a heavy vehicle and sticky tires likely to lift the tile.

Ordered from Klikflor direct - 28 sqm (110) of the graphite grey K490 tiles and 5m of yellow ramps. The order arrived on the designated delivery day on a pallet. The individual tiles are quite heavy - 3 is enough to carry.

I watched the YouTube video on fitting the flooring complete with the importance of working from a straight centre line and managed to fit the entire floor including cutting the edge tiles to fit exactly with a 5mm expansion gap in a single day.

The video suggests that the tiles can be cut easily with a Stanley knife - they can't as they are far more durable than that. I used a tenon hand saw with the tiles clamped to a B&D Workmate - perfect.

The fit and final result is worth the expense, effort of the initial research and the day spent laying the floor - highly recommended.

13 March 2019
Unprompted review
Klikflor logo

Reply from Klikflor

Dear Mr Worth,

Thank you very much for leaving such a detailed and helpful review, future customers will find your comments about cutting the tiles extremely helpful. I'm very pleased to hear you're happy with the finished floor, it sounded like the perfect application as treating the floor to allow paint or epoxy to stick would have been very time consuming with no guarantee of success. I'm sure you'll enjoy your Klikflor tiles for many years to come.

Best regards,

Lucinda

Rated 5 out of 5 stars

Great product !

Great product that was very easy to put down. Happy with the delivery and the customer service - would highly recommend.

24 May 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Thanks Stefan!

Regards,

Lucinda

Rated 4 out of 5 stars

The floor tiles were easy to assemble…

The floor tiles were easy to assemble and with a bench saw easy to cut and shape.
My only issue was the delivery was in an 18tonne wagon who could not access where I live - I requested a small transit type delivery but it didn’t happen. I had to fetch them from a road nearby in the car.

6 May 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Dear Alan,

I'm very sorry to hear about the problem with your delivery, we'll be taking this up with the transport company because your instructions were definitely passed on to them.
Glad to hear you're happy with the tiles though and found them easy to install.

Regards,

Lucinda

Rated 5 out of 5 stars

Had these tiles for a year

Had these tiles for a year now as a flooring to my model engineers workshop, first class product and service

7 March 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Dear Ian,

Thanks very much for your review, it's great to hear the tiles are still performing well after 12 months - perhaps you can let us know how they're doing in another 5 years!

Regards,

Lucinda

Rated 5 out of 5 stars

Have ordered from klikflor twice now…

Have ordered from klikflor twice now and on both occasions they were excellent. Very fast delivery and friendly and helpful staff. The tiles and ramps that i ordered are excellent quality very easy to lay, look great and have made a massive difference to my garage. Would not go anywhere else.
Rick Houtby
Lincoln.

25 February 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Hi Rick,

Thanks so much for your review, it's great to hear you're happy with the product and customer service you've received from us. Hope to do more business with you in the future!

Regards,

Lucinda

Rated 5 out of 5 stars

New classic motorcycle shed/workshop

As most people do I was searching the internet for some good flooring for my new classic motorcycle shed,after many wasted hours spoke with Hugo at Klikflor ,should have called him 1st. Great advice excellent service brilliant.

22 February 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Dear Gary,

Thanks very much for your feedback, I'll pass on your comments to Hugo.

Regards,

Lucinda

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product. Simple to lay and covers irregular floor surface very well. Looks great and is easy to clean.

21 February 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Dear Mr Doig,

Thank you very much for your review, it's great to hear our tiles have covered your uneven floor surface so successfully.

Regards,

Lucinda

Rated 5 out of 5 stars

Easiest jigsaw puzzle ever

Easiest jigsaw puzzle I have ever completed, followed instructions using bench saw to cut tiles, clean accurate cut with no effort. Would recommend this product K490 and Klikflor to anyone wanting an easycleaning, workshop enhancing new floor. Service from Klikfloor second to non, fast turnaround on order

8 February 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Dear Mr Briggs,

Thank you very much for your comments, I'm so pleased to hear you found the installation process easy and that you're happy with your finished floor.

Regards,

Lucinda

Rated 5 out of 5 stars

Great flooring and helpful staff

Helpful staff, easy system to work out how much flooring is needed. Great communication from the company regarding delivery and the flooring was very easy to fit and looks fantastic. Needed s couple of extra tiles due to cutting errors at our end and Gemma sorted it out straight away and sent them that day.

25 January 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Dear Karen,

Thanks very much for your feedback; I'm really pleased to hear you had a good experience with the company and that you're happy with your floor.

Regards,

Lucinda

Rated 5 out of 5 stars

Very good product with simple installation.

I am very pleased with my Klikflor installation. The tile quality is good, and they go together very easily as long as you have the right tools. A rubber mallet is essential, and I would advise a good hacksaw and even better, a powered jigsaw to make the job very easy. The video instructions are very simple to follow but from my own experience, I found it much easier to start with the front edge across the entrances to my garage. Getting an accurate straight line is vital. Once I had the straight line, (easily attainable with a wooden batten), then adding tiles from left to right and then right to left (one row at a time), was a very simple job. My installation was for 262 tiles and around 40 edging peices and 4 corners. From start to finish it took around 6 1/2 hours. A little trick I used given that you need to leave enough space for expansion around the edges, is to paint the floor around the edge of your internal wall the same colour as the tiles. I opted for a six inch painted strip.

25 January 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Dear Mr Mitchell,

Thank you very much for your review and for all the helpful comments about installation; I'm glad you found the video useful. Painting the substrate to hide the expansion gap is a great idea!

Regards,

Lucinda

Rated 5 out of 5 stars

Great product

Great product, well packaged and delivered as promised. Contact via internet and eBay was extremely fast, always willing to help. Only trouble I experienced was that selecting the product via the website, there was insufficient quantity allocated preventing me from placing the order.

23 January 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Hi Wayne,

Thank you very much for your feedback, we're having trouble keeping up with demand! It's good to hear the office were able to resolve the issue for you and that you're happy with the tiles now they've arrived.

Regards,

Lucinda

Rated 2 out of 5 stars

Just another over confident company

I went online and ordered a sample on the Sunday, then rang during the week on the Tuesday and ordered some more... I got a sales call on the Wednesday asking what I thought of the samples he sent me the week before .. I hadn’t requested them the week before...

So anyway... it’s sunday now and still no samples...

The girl on the phone was really nice... the chancer who rang (sales) was a typical salesman, acting on a lead trying to sell me something I haven’t seen by lying about when he had sent it...

So yeah it’s a week later and still no further forward than I was a week ago

Website was full of “we’re the leading this and customer service that” Another company that’s full of s£&! ...

Sad to say but it is just like most companies that think they are fantastic but just can’t deliver...

21 January 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Hello Paul,

I'm sorry your samples haven't arrived; I understand it must be very frustrating for you. I've looked on our CRM system and can see that your details were entered on Monday 15th i.e. the first working day after you ordered them and that your samples were sent out. I think it was probably a slip of the tongue when Kamil said he'd sent your samples the week before rather than a lie. The fact that we've sent 2 lots of samples but that neither have arrived makes me wonder if the problem is with the address we have for you? Perhaps it would be worth calling the office to check on 01582 788 232 or if you'd like us to ring you we're happy to do that. If you'd like to discuss this further you can call me direct on 07966514511 or email me at Lucinda@ecotileflooring.com

Regards,

Lucinda

Rated 5 out of 5 stars

Excellent Service

Excellent service, speedy delivery, really pleased with quality & look of garage floor tiles,which were as described & as easy to lay as they said.
Even sent me a ramp section ( I ordered 4 but needed 5 ) Free of charge.

20 January 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Hi Dennis,

Thanks very much for your review, glad to hear you were so happy with everything!

Regards,

Lucinda

Rated 5 out of 5 stars

Excellent service

Excellent service. Order placed on a Wednesday evening and arrived in northern ireland on friday morning. So couldnt ask for any better service. Would highly recommend!!

17 January 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Dear Mr Wotherspoon,

Thank you very much for your order and your feedback, it's fantastic to hear that you're happy with our service.

Regards,

Lucinda

Rated 5 out of 5 stars

A problem with initially a short …

A problem with initially a short delivery was soon resolved by excellent responses from Hugo Turner. A great product at a great price. The tiles have transformed the look of my garage

13 January 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Thank you very much for your feedback, I'm sorry we didn't get it 100% right first time but it's good to hear we rectified it so quickly. I'll pass on your thanks to Hugo.

Regards,

Lucinda

Rated 5 out of 5 stars

A very good customer experience

A very good customer experience, keen to help and speedy dispatch of samples.

11 January 2018
Unprompted review
Klikflor logo

Reply from Klikflor

Dear Andrew,

Thank you very much for your feedback, it's great to hear you had a good customer experience with us.

Regards,

Lucinda

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look