The description said blush colored roses with gypsophilia but the bouquet arrived with red roses, green foliage and some white small flowers (not gypsophilia). Some of the rose petals have black edges... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was second delivery in two days, the first one didn't go well, late and flowers were beginning to wilt due to very hot weather and being kept in the car all day. Customer service took my compla... See more
Company replied
The customer service is great, they speak proper English, they reply fast, they try to accomodate your requests and are very kind when talking to you. The florist also made a beautiful bouqu... See more
Company replied
I know during the Christmas season are all very busy and all people want the order delivery on time. I am always happy of the service but this time was little bit different. I didnt get any response t... See more
Company replied
Company details
Written by the company
Florista.ph is a Floral e-commerce brand that thrives on delivering fresh and beautiful flowers across the Philippines.
Contact info
Metro Manila, 263667, Manila , Philippines
- +63 9673147850 / +63 9673147851
- support@florista.ph
- florista.ph
3.4
Average
433 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered pink roses But gets different flower
I ordered pink roses and ferrero chocolates for mother's day that should be delivered two days after the occassion coz i wanted to suprise my Sister but instead receives carnation as the item was not available on the store. I appreciate theor team reaching out a day before it will be delivered but they couldnt even considered the timezone
( I' m living in US) so when the day i see their email it was also the day of the delivery time. I hope they will give the customer's heads up if the item is not available before placing order or vetter not to put the item on the menu list coz its dissappointing to pay for specific flower especially its my sister's favorite but gets a different one 😕
11 May 2026
Unprompted review
Reply from florista.ph
Hi Ms. Ann
We sincerely apologize for the disappointment you experienced with your Mother’s Day order. 😔
We completely understand how meaningful it was for you to send your sister her favorite pink roses together with Ferrero chocolates, especially since you intentionally scheduled the delivery after the occasion as a special surprise. We truly regret that the original flower selection became unavailable and had to be replaced with carnations instead.
While our team did send a notification prior to delivery, we also acknowledge your concern regarding the time zone difference and understand how difficult it was for you to respond in time while residing in the US.
Your feedback regarding earlier communication and better consideration for international customers is sincerely appreciated.
Due to the extremely high demand during the Mother’s Day season, certain flower varieties unexpectedly became unavailable at some partner florists despite being listed online. However, we understand your disappointment in receiving a different flower arrangement from what was specifically ordered and expected.
Please know that your feedback is very important to us and will be shared with our operations, inventory, and customer service teams to help improve stock monitoring, product availability updates, and communication processes moving forward. 🙂
Wonderful!
The bouquet was beautiful, my mom was happy and the delivery was great. I will definitely use this company again.
10 May 2026
Unprompted review
Reply from florista.ph
Hi Ms Judelyn,
Thank you so much for your wonderful feedback!
We’re truly delighted 🤩 to hear that your mom loved the bouquet and that you were happy with the delivery experience. Knowing that we were able to help make her day special means a lot to us. 🥲
We sincerely appreciate your trust and support, and we look forward to serving you again for your future flower and gift surprises!
Best regards, Florista.ph
WORST FLOWERS & CUSTOMER SERVICE
This is the worst flower delivery online I have ever encountered in my life!!! I have ordered for bright pink flowers, and it came out as dirty white!!! It’s soooo far from what they’ve advertised on their website! And mind you, the price is the same as the popular flower shops (it was just unfortunate that they were full) - so clearly their products are a rip-off!!! Also, their customer service is the WORST. First of all, I have messaged that the recipient (John Paul Lazo - which is CLEARLY a man’s name) is my brother who will give it to my mother. And in the card they put in : To John Paul Lazo, Happy Mother’s Day! How stupid and dumb is that?!! Also I was clarifying other concern regarding about the customised message, and they said they’ll check on it. Only for them not to get back to me at all, and when I followed-up they said it’s too late?!! And that they were so busy?!!! The heck!!!! Didn’t I pay full price to get my items accordingly?! Horrendous company and worst customer service, they don’t even deserve 1 star!!!!
10 May 2026
Unprompted review
Reply from florista.ph
Hi Jenna,
We sincerely apologize for the disappointment and frustration caused by your experience. 🥺
We fully understand how upsetting this situation must have been, especially since the order was intended for a very special Mother’s Day surprise.
We regret that the flower arrangement delivered did not closely match the bright pink color theme shown on our website.
During peak Mother’s Day operations, some substitutions became necessary due to sudden inventory shortages from nearby partner florists. However, we understand that the arrangement you received fell far from your expectations, and we acknowledge your disappointment regarding the overall presentation and value of the order.
We also deeply apologize for the incorrect dedication placed on the message card. We understand how frustrating and unacceptable this mistake was, particularly after you had clearly explained the recipient details beforehand. In addition, we sincerely regret that your follow-up regarding the customized message was not handled properly and that you did not receive timely updates from our customer service team.
While the Mother’s Day season brought an exceptionally high volume of orders and inquiries, we fully acknowledge that this should not compromise communication quality, order accuracy, and customer care.
Your feedback regarding the arrangement, message handling, and support experience will be shared seriously with our florist, quality control, and customer service teams to help improve our processes moving forward.
Thank you for taking the time to share your honest experience with us. 🙂
I'm so glad I came across this website
I'm so glad I came across this website. More and better options compared to the ones that I know about. Flowers arrived on time & just how it was shown in their page. Thank you very much! xx
10 May 2026
Unprompted review
Reply from florista.ph
Hi Mochi 😊,
Thank you so much for your wonderful feedback and kind words!
We’re truly happy to hear that you were satisfied with the selection available on our website and that the flowers arrived on time and matched the presentation shown online. Knowing that we were able to provide a great experience for you means a lot to our team 🥹
We sincerely appreciate your trust and support, and we look forward to helping you again with your future flower and gift surprises. Thank you very much! 💐 - from Florista.ph
It was easy to order
It was easy to place and pay for my order. They were very quick in responding to every email and request. Even though I am outside the country, I was still able to send flowers to my mom smoothly. Highly recommended I will definitely order again next time.
10 May 2026
Unprompted review
Reply from florista.ph
Hi Lyn,
Thank you so much for your kind words and wonderful feedback!
We’re truly happy 😊 to hear that you found the ordering and payment process easy and convenient, and that our team was able to respond promptly to your emails and requests.
It means a lot to us 😊 knowing that even while you were outside the country, we were able to help you send flowers to your mom smoothly and successfully.
Your trust, recommendation, and support are greatly appreciated by our entire Florista.ph team.
We look forward to serving you again for your future flower and gift surprises. Thank you once again!
Amazing customer support
The support staff was in constant communication with me for my request to have the flowers delivered on the time I requested. My wife and daughter love the flowers. Thank you.
9 May 2026
Unprompted review
Reply from florista.ph
Thank you so much for your kind feedback!
Hi Dong,
We’re truly happy to hear that our support team was able to stay in constant communication and assist with your delivery request.
Knowing that your wife and daughter loved the flowers makes us very grateful to have been part of your special occasion.
We sincerely appreciate your trust and support, and we look forward to helping you again with your future flower and gift surprises. Thank you once again! from Florista.ph
I would like to express my sincere…
I would like to express my sincere appreciation for the excellent service provided by Florista. The Mother’s Day order was delivered in a timely manner, with the arrangement presented beautifully and exactly as expected. Their professionalism, reliability, and attention to detail contributed greatly to making the occasion special. I would not hesitate to recommend their services and look forward to ordering again in the future.
10 May 2026
Unprompted review
Reply from florista.ph
Hi John,
Thank you so much for your wonderful and thoughtful feedback! ☺️
We are truly delighted to hear that your Mother’s Day order was delivered on time and that the arrangement met your expectations with its beautiful presentation. It means a lot to our team to know that our professionalism, reliability, and attention to detail helped make the occasion special for you.
We sincerely appreciate your trust, recommendation, and continued support. It will always be our pleasure to assist you with your future flower and gift surprises. Thank you once again! - From Team Florista.ph
Delivery Service
10 May 2026
Unprompted review
Reply from florista.ph
Hi Sherlou,
Thank you so much for your kind feedback!
We’re truly happy to hear that you were satisfied with our delivery service and that everything went smoothly from ordering to fulfillment.
It’s always our goal to provide a reliable, convenient, and seamless experience for our customers, and we’re glad we were able to meet your expectations.
We sincerely appreciate your trust and support, and we look forward to serving you again for your future flower and gift surprises. Thank you once again!
Different from promised.
Flowers arrived nearly 4 hours past the delivery time window. The flowers were of different color from the one chosen. The greeting card was of poor quality.
10 May 2026
Unprompted review
Reply from florista.ph
Hi Paula,
We sincerely apologize for the disappointment and inconvenience you experienced with your order.
We understand your concern regarding the delay in delivery, which arrived nearly 4 hours beyond the expected time window. We also regret that the flower arrangement did not match the selected color, and that the greeting card quality did not meet your expectations.
Please know that we take feedback like this seriously, especially regarding delivery timing, product accuracy, and presentation. Your experience will be shared with our operations and quality control teams to help address these issues and improve our service moving forward.
Thank you for taking the time to share your feedback with us. 🙂
I ordered 3 bouquets for Mother's Day…
I ordered 3 bouquets for Mother's Day (one for my mom and two for my sisters): Some did not match the color shown online, some were arranged with completely different flowers, and worst, some of the flowers were already wilted. Needless to mention, I am not satisfied with my experience.
8 May 2026
Unprompted review
Reply from florista.ph
Hi YM,
We sincerely apologize for the disappointment you experienced with your order of 3 bouquets for Mother’s Day.
We understand how important it was for each arrangement to be consistent, fresh, and as shown online, especially as these were intended for your mother and sisters. We regret that some of the bouquets did not match the selected colors, that certain arrangements included different flowers than expected, and that some items unfortunately arrived in less-than-fresh condition.
Please know that we take concerns regarding product consistency and freshness very seriously.
Your feedback highlights important areas that require closer coordination with our partner florists, particularly during peak seasonal demand. We will be reviewing this closely with our operations and quality control teams to help prevent similar issues in the future.
We truly appreciate you taking the time to share your experience, and we are sorry that we were not able to meet your expectations on this occasion.
Reply from florista.ph
Hi Dsmhawg,
Thank you so much for your kind feedback! 😊
We’re truly happy to hear that you were pleased with the flowers and that they arrived looking fresh. It’s always our goal to ensure every arrangement brings joy and meets expectations, so we’re glad we were able to do that for you.
We sincerely appreciate your trust and support, and we look forward to serving you again for your future flower and gift surprises. Thank you once again! ☺️
Worst flower delivery service be aware…
Worst flower delivery service be aware of them, place the order a week before, but didn’t get the flowers delivered till 10:00 pm in the night.
Very unprofessional, do not waste your money and time.
Don’t pick up the calls lame excuses, Order flowers for mothers day “Day” and the flowers was not delivered 10:00-10:30 PM parents are older in their 70 and it was supposed to be surprise for them but the whole day went in vain. Never ever again be careful. Dont waste your money and time.
10 May 2026
Unprompted review
Reply from florista.ph
Hi Muhammad,
We sincerely apologize for the disappointment and frustration you experienced with your order. 😔
We fully understand how important it was for the flowers to be delivered on time, especially as this was intended as a Mother’s Day surprise for your elderly parents. We regret that the delivery was significantly delayed and only arrived late in the evening, despite the order being placed well in advance.
We also sincerely apologize for the lack of proper communication and the difficulty in reaching our team during the follow-ups. We understand how upsetting and stressful this must have been, especially on such a meaningful occasion.
Please know that your experience is not reflective of the standard we aim to provide. Your feedback will be reviewed carefully with our delivery and customer service teams to address the issues raised, particularly around peak-season coordination and communication handling.
Thank you for taking the time to share your experience with us. 🙂
JUST STAY AWAY FROM THIS WEBSITE!
JUST STAY AWAY! WHAT A WASTE OF MONEY & TIME.
I ORDER A CAKE FOR MOTHER'S DAY CELEBRATION THAT FALL ON 10 MAY 2026 AND ORDER WAS MADE ON 7 MAY 2026 BUT IT WAS NEVER DELIVER. WAITED THE WHOLE DAY FOR THE DELIVERY BUT IT NEVER CAME. CONTACTED THE CUSTOMER SERVICE AROUND 10AM THEY TOLD ME THAT TODAY IS PEAK SEASON AND HIGH VOLUME SAYING THE DELIVERY MIGHT BE DELAYED AND THEN CONTACTED THEM AGAIN AROUND 5PM THIS TIME SAYING THE DELIVERY RIDER WAS ON THE WAY. SO I WAITED FOR NOTHING ALSO TILL 10PM. THIS SHOP RUINED ALL THE MOTHER'S DAY CELEBRATION.
WASTING TIME!!!
10 May 2026
Unprompted review
Reply from florista.ph
Hi Linus,
We sincerely apologize for the disappointment and frustration you experienced with your order. 😔
We fully understand how important this Mother’s Day celebration was, especially since the order was placed well in advance with the expectation of timely delivery. We regret that the cake was not delivered despite the updates provided throughout the day, and that you were made to wait until late evening with no successful fulfillment.
We also sincerely apologize for the inconsistent communication from our support team, particularly the conflicting updates regarding the delivery status. We understand how misleading and frustrating this must have been after being assured that the order was already on its way.
Please know that this experience does not reflect the level of service we aim to provide.
Your feedback is very important and will be thoroughly reviewed with our operations and customer service teams to improve delivery coordination, accuracy of updates, and overall reliability—especially during peak seasons.
Thank you for taking the time to share your concerns with us. 🙂
PLEASE DO NOT BUY FLOWER FROM THIS STORE!!!!
For everyone reading this, please, for the love of God, never ever buy flowers from this damn store if you don’t want your special occasion ruined. I ordered flowers from this store two weeks before Mother’s Day to make sure my order would be accommodated, and mind you, the flowers I ordered were not cheap.
When the day came, they set the expectation that the flowers would be delivered between 9 a.m. and 3 p.m. I followed up with them around 5 p.m., but still nothing. And now, Mother’s Day is almost over, and the flowers I ordered still haven’t arrived.
I hope this damn business understands how important it is for us OFWs to be able to send flowers to our mothers, especially on Mother’s Day. That’s one of the few ways we can make them feel remembered and loved despite the distance between us, and Florista PH ruined this day for us.
This is really unacceptable. I want a full refund. If it were possible to give negative stars, I absolutely would. I really hate this business. Please, do not order from here. If I could file a lawsuit against this company, I would.
10 May 2026
Unprompted review
Reply from florista.ph
Hi Albert,
We sincerely apologize for the extremely disappointing experience you had with your Mother’s Day order. 😔
We fully understand how important this occasion was, especially for OFW customers who rely on us to help bridge the distance and make their loved ones feel remembered and appreciated. We regret that the delivery did not arrive as expected despite being placed well in advance, and that the updates you received throughout the day did not result in a successful fulfillment.
We also sincerely apologize for the breakdown in communication and the inconvenience caused while you were waiting for confirmation and updates. We understand how frustrating and upsetting this situation must have been, particularly on such a meaningful day.
Please know that this experience does not reflect the standards we strive to uphold. Your feedback will be thoroughly reviewed with our operations and customer service teams to address the issues raised, especially around peak-season planning, delivery coordination, and communication handling.
Thank you for taking the time to share your concerns with us. 🙂
The customer service here is a miss
The customer service here is a miss. On the day of the scheduled delivery, they messaged to say that the color of the tulips I ordered was not available and if they could replace it with another color to ensure delivery within the day. I didn’t have much of a choice so said yes, but asked if there was going to be a partial refund since they obviously could not provide me with the product I had ordered. They said no. They then said that they couldn’t guarantee delivery within the timeframe confirmed when I placed my order. I said they shouldn’t then offer this as an option if they can’t fulfill the agreed terms of the order. No response. Luckily, the flowers were lovely and recipient was pleased. Otherwise, would not recommend ordering from here due to their way of interacting with customers.
9 May 2026
Unprompted review
Reply from florista.ph
Hi Maria,
We sincerely apologize for the disappointment and frustration you experienced with your order. 😔
We understand your concern regarding the substitution of the tulips due to unavailability of the selected color on the day of delivery, and we regret that this change was not aligned with your original order. We also acknowledge your concern regarding the request for a partial refund and understand your frustration when this could not be accommodated.
In addition, we sincerely apologize for the confusion regarding the delivery timeframe and the lack of clear follow-through in communication. We understand how important it is for customers to receive consistent updates and accurate expectations, especially when arrangements are time-sensitive.
We are glad to hear that the flowers were still appreciated by the recipient, however we fully recognize that the overall experience did not meet your expectations. Your feedback is valuable and will be reviewed with our customer service and operations teams to improve communication, substitution handling, and service consistency moving forward.
Thank you for taking the time to share your experience with us. 🙂
Wilted Flowers
The delivery was on time though the flowers were wilted already when opened. Yes, it's convenient but then the quality of flowers is compromised.
9 May 2026
Unprompted review
Reply from florista.ph
Hi Cyril,
We sincerely apologize for the disappointment you experienced with your order.
We’re glad to hear that the delivery was made on time, however we are truly sorry that the flowers arrived in a wilted condition upon opening. If you could kindly provide us with your order number, we would appreciate it so we can properly investigate this matter further.
We understand how important freshness and quality are, especially for special occasions, and we regret that this aspect of your experience did not meet expectations.
While our service aims to provide convenience and timely delivery, we fully acknowledge that product quality must never be compromised. Your feedback is very important and will be shared with our operations and partner florists to improve handling, preparation, and quality control processes.
Thank you for taking the time to share your experience with us. 🙂
Stay Away from Florista Ph!!!! Save your money and peace.
SAVE YOUR MONEY AND PEACE OF MIND BY STAYING AWAY FROM THIS UNRELIABLE FLORISTA PH!!! I will NEVER order from them again. They are not trustworthy and really really frustrating to deal with. For Mother's Day , I deliberately ordered May 9 2026 5am for a same-day delivery they said between 9am to 10pm. I ordered a day in advance for same day delivery since I know the actual Mothers Day May 10 will be hectic. I started following up since past 6pm as it was getting late. Came past 9pm they said with rider assigned but no rider update yet ( ALL LIES). I eventually asked the recipient to be awake and watch out for a delivery as it was really getting late night. This ruined the whole surprise and worst, NOTHING WAS DELIVERED!!!! They should have told me the real status from the start (NO TRANSPARENCY AT ALL!!!!). I'll see if they will deliver this pending flower bouquet tomorrow, grrr so late. Makes the pregnant me soooooo disappointed.
9 May 2026
Unprompted review
Reply from florista.ph
Hi Pearl,
We sincerely apologize for the disappointment and frustration you experienced with your order. 😔
We understand how important this Mother’s Day delivery was, especially since it was placed in advance with the expectation of a timely and smooth same-day service. We regret that the experience did not meet your expectations and that the delivery update you received created uncertainty and added stress.
We also sincerely apologize if there was any confusion or lack of clarity in the communication regarding the delivery status. We understand how important it is to receive accurate and timely updates, especially for time-sensitive and meaningful occasions.
Please know that this experience is not reflective of the standards we aim to provide. Your feedback will be carefully reviewed with our operations and customer service teams to improve communication, delivery coordination, and overall service reliability.
Thank you for taking the time to share your experience with us. 🙂
They did net delivery what i ordered
They did net delivery what i ordered. They delivered whatever they wanted and said nothing to me about it and didnt offer me the chance to refuse the replacement and then when I reported it, they offered me an apology and thats it. Since the item was already delivered, they couldn't do anything. Scrappy business model. Never again. What a scam.
8 May 2026
Unprompted review
Reply from florista.ph
Hi Michael,
We sincerely apologize for the disappointment and frustration you experienced with your order.
We understand your concern that the delivered item did not match what you originally ordered, and that any substitution or replacement was made without prior confirmation or the opportunity for you to accept or decline. We fully recognize how unacceptable this experience must have felt, especially for a meaningful occasion.
We also regret that when this concern was raised, we were no longer able to make changes after delivery. While certain situations are limited once an order has been fulfilled, we understand that this does not address the impact of the issue or your expectations at the time.
Please know that this is not the level of service we aim to provide. Your feedback will be carefully reviewed with our operations and customer service teams to improve substitution handling, communication, and approval processes moving forward.
Thank you for taking the time to share your experience with us.
Florista.ph is always my First Choice…
Florista.ph is always my First Choice to make My Loved Ones Very Very Happy 🙂🙂!!
5 May 2026
Unprompted review
Reply from florista.ph
Hi Chevy,
Thank you so much for your wonderful support and kind words! 🤩☺️
We’re truly happy to know that Florista.ph is your first choice in making your loved ones happy. Your trust and loyalty mean a lot to our team, and it inspires us to continue delivering beautiful flowers and meaningful experiences.
We look forward to helping you create more special moments in the future. Thank you again for choosing Florista.ph! 🙂
Great Service!!
Amazing service with same day delivery, couldn't of asked for a better experience.
30 April 2026
Unprompted review
Reply from florista.ph
Hi Matthew,
Thank you so much for your wonderful feedback! 😊🤩
We’re truly happy to hear that you had an amazing experience with our same-day delivery service. It means a lot to us knowing that we were able to meet your expectations and make your special moment even better.
We sincerely appreciate your trust and support, and we look forward to serving you again for your future flower and gift surprises. Thank you once again from Team Florista.ph 😊
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