Worst experience in Europe, from my point of view. Once you place the order and pay the full amount they may contact you through WhatsApp and ask for some extra fees. They always find explanations for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We hired Floward for our wedding day and I couldn't be happier with the setup Ashley and her team had done. We’ve given Ashley a simple brief with the type of flowers and colours we would like, and sh... See more
One of the worst experience using Floward Kuwait. Did not delivered within set timeframe. The address was repeatedly sent thru WhatsApp a night before just to confirm. No customer services. No robo... See more
Nem at Floward is an exceptional, talented florist who created my wedding flowers with such creativity, beauty and flair. The arrangements were stunning and everyone commented on the magnificence of t... See more
Company details
About floward.co.uk
Written by the company
Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves on creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them.
We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
We partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift.
We also partner with exciting and creative designers to give them the opportunity to express themselves by creating their own exquisite bouquets and showcase them on our store.
Operating in 34 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
In the UK we offer Same Day delivery in London up until 5pm and next day delivery via our Next Day Delivery Service called Nationwide.
We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
We partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift.
We also partner with exciting and creative designers to give them the opportunity to express themselves by creating their own exquisite bouquets and showcase them on our store.
Operating in 34 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
In the UK we offer Same Day delivery in London up until 5pm and next day delivery via our Next Day Delivery Service called Nationwide.
Contact info
United Kingdom
- 020 8068 4680
- support.uk@floward.com
- floward.co.uk
2.6
Poor
478 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
delayed order and no note!!
my order got delayed and pushed for the next day and they also didn’t add the note i asked for!
3 August 2023
should get the best delivery company
You should get the best delivery company because my order went to someone else by mistake, you should check before you arrived
3 July 2023
Different than I choose
4 July 2023
The experience of ordering from floward…
The experience of ordering from floward uk was excellent thank you for your super service
11 June 2023
Reply from floward.co.uk
We are grateful that you have chosen Floward to be a part of your special occasion 🌺
Reply from floward.co.uk
thank you for choosing our company for your recent celebration with your loved ones, We are thrilled to hear that you had a positive experience with us and that you were satisfied with it!✨🌷
Flower's was amazing
Flower's was amazing! Worth the money! My girlfriend was very happy to receive a such amazing bouquet!🌹The communication is at high level, delivery fast and easy.
9 June 2023
Reply from floward.co.uk
Thank you for choosing our company for your recent celebration with your loved ones, we are thrilled to hear that you had a positive experience with us and that you were satisfied with it! 🌹
the gift was more than a month late and…
the gift was more than a month late and jot my choice
1 June 2023
Reply from floward.co.uk
Dear Loujayne we apologize for any inconvenience this delay has caused, and we appreciate your patience and understanding during this time. but no worries we will be in touch with you shortly to resolve this issue in a way that you are satisfied with.🌷
I scheduled in time but it’s coming late
20 May 2023
Reply from floward.co.uk
Dear Raghad, we apologies for any inconvenience this delay has caused, and we appreciate your patience and understanding during this time. unfortunately, the delay was caused by the delivery company policy as they take an additional day for delivery, but no worries we will be in touch with you shortly to resolve this issue in a way that you are satisfied with.🌷
The product wasn’t available and not…
The product wasn’t available and not delivered on time although it was time sensitive (a birthday), I was then offered a replacement which also wasn’t available and then another replacement was sent with a day later! The customer support lady was very nice and helpful, but the whole experience was spoiled, although it tried the service in another county and it was excellent and I just assumed it would be better in london!
24 May 2023
Reply from floward.co.uk
Dear Dina, we are sorry to hear about your experience with us in that way and we hope you accept our sincere apology. and because your satisfaction is our one priority, and we want to reduce any issues to be done that may impact your celebration with your loved ones, you will be contacted from our customer satisfaction team to take care of this issue.🌷✨
Worst ever..the delivered the order…
Worst ever..they delivered the order after one day from my moms birthday and they delivered without informing her .. they just left it down in the reception and the flowers are not fresh 👎🏻👎🏻👎🏻👎🏻👎🏻
15 May 2023
Reply from floward.co.uk
Dear Saeeda We want to assure you that we are committed to providing a high-quality service to our customers and will do everything possible to minimize any impact on your celebrations with your loved ones.
Our customer satisfaction team will contact you now.🌺🙏
love the flowers
15 May 2023
Reply from floward.co.uk
We are grateful that you have chosen Floward to be a part of your special occasion 🌷
fantastic platform for flower…
fantastic platform for flower enthusiasts offering an attractive design user friendly interface and high quality flowers with timely delivery.
It deserves praise for providing a wonderful shop.
In addition, great customer service.
13 May 2023
Reply from floward.co.uk
We appreciate that you have selected Floward to be a part of your special occasion.🌷
Reply from floward.co.uk
We hope you will accept our sincere apologies for the experience you had. Please contact us at support@cs.floward.com, and our customer satisfaction team will help you🙏.
Reply from floward.co.uk
We are sorry to hear about your disappointing experience and hope you will accept our heartfelt apologies. Please contact us at support@cs.floward.com and our customer satisfaction team will take care of you.
The flowers was delivered on time.
12 May 2023
Reply from floward.co.uk
We appreciate that you have selected Floward to be a part of your special occasion.🌷
I have a request that was two full days…
I have a request that was two full days late and I did not find compensation
30 April 2023
Reply from floward.co.uk
We are sorry to hear about your disappointing experience and hope you will accept our heartfelt apologies. Please contact us at support@cs.floward.com and our customer satisfaction team will take care of you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.