Floweraup Reviews 

215
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 185 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the remarkably helpful customer support team that quickly resolves delivery problems or clothing sizing issues and efficiently processes requested refunds. Many people genuinely appreciate receiving quality products, such as comfortable clothing and practical everyday items that arrive securely packaged and ready for use. Some reviewers were not happy with significant delivery delays and occasionally receiving incorrect, poor-quality, or broken items from their recent online orders. Additionally, a few consumers mentioned frustrating difficulties with obtaining a proper refund and receiving repetitive automated email replies instead of real human assistance.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with opinions varying widely. While some consumers... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praised well-made items,... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. While many... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers praise the team for being helpful,... See more

Refund

Consumers find refund to be ambiguous, with highly mixed experiences reported across reviews. Many customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more

Rated 1 out of 5 stars

Shocking company! Advertises items, sends something completely different - automated customer service email response each time. Products are the same as you will get off Temu even though the... See more

Company replied

Rated 1 out of 5 stars

Disgusting company,item never received, the same auto email response everytime. I have reported this further and they are going too look into it. Don't order from this company because they are a fake... See more

Company replied

Rated 1 out of 5 stars

Ordered 2 advent calenders for my daughters 14th November. I received speedy delivery 18th Nov of 2 advent calenders completely empty. Boxes but no goodies. Contact company didn't want t... See more

Company replied


2.9

Average

TrustScore 3 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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2.9

All reviews

(215)

175 reviews in the last 12 months

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Rated 1 out of 5 stars

Total scam dont buy from here

Total scam dont buy from here - I ordered 4 items bra items to correct my posture and all I got were 4 front closure bras - no support or anything, rejplied to email got through to some company called Seel and they couldnt help with my return for refund within 14days of buying - so bought on the 3rd May received 11th May and was trying to contact to get proper return address even had pictures of label when it arrived and said Ill return direct to address on parcel still no reply to 6 emails, if they do it will be outside 13 days since purchase which looking at the other reviews here happens alot so just dont waste your money on them - Scammers

3 May 2026
Unprompted review
Floweraup logo

Reply from Floweraup

Dear Customer, thank you for your honest feedback.
We are sincerely sorry that the posture correction bras you ordered are totally different from description with no practical support effect. We feel extremely regretful for all the bad experience and troubles caused to you.
Please send your order number and related photos to our official customer service mailbox service@floweraup.com . We will immediately follow up your return and refund demand properly. We truly apologize again for our poor service.

Rated 1 out of 5 stars

Bought a product which was miss sold !

Bought a product which was miss sold !! Did absolutely nothing like the add. Very misleading

2 January 2026
Floweraup logo

Reply from Floweraup

Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@floweraup.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.

Rated 5 out of 5 stars

Excellent customer service

Bought these glasses as I was hoping to only wear one pair of glasses for all uses. Unfortunately my eyes dont seem to want to conform and I can see ok if just slightly blurred close up but unfortunately does not work with my eyes long distant This is not down to the glasses as far as im concerned they may be perfect for another person. It's the chance you take but Floweraup is a respectable company and I've always received excellent customer service. 😀

1 March 2026
Unprompted review
Rated 2 out of 5 stars

I’m just saying it’s not as good as I…

I’m just saying it’s not as good as I thought it would be, my puppy soiled on my rug , it hardly cleaned it, just I’m not impressed at all

30 April 2026
Unprompted review
Floweraup logo

Reply from Floweraup

Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@floweraup.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Rated 4 out of 5 stars

I would have given 5 star but I had an…

I would have given 5 star but I had an issue with my delivery. Ordered black and blue jeans. Received 2 blue. Contacted customer service, who were very efficient in dealing with this matter. However, they were to send out the black pair and I received another blue pair as the black was out of stock. Again, customer service were quick with replying and a refund is on the way.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

They item does not work.

They item does not work.
False advertisement.
The lipstick doesn't change colour.
Its just a plain balm.

25 April 2026
Unprompted review
Floweraup logo

Reply from Floweraup

Dear customer,
We sincerely apologise for the disappointment caused by the product not meeting your expectations.
Please send your order number to our customer service email (service@floweraup.com ), and we will look into this and arrange a suitable solution for you promptly.

Rated 1 out of 5 stars

Have placed an order with this company…

Have placed an order with this company weeks ago, still not received it and no response from customer service despite a number of emails sent. Shocking service! Why have you replied to this review asking me to send an email to your customer service? As I've already said I've sent a number of emails but nobody is responding. Please can someone tell me where my parcel is or issue me a refund.

9 April 2026
Unprompted review
Floweraup logo

Reply from Floweraup

Dear customer,
We are incredibly sorry for the long delay of your order and the lack of response from our customer service after you sent multiple emails. We fully understand how frustrated and disappointed you must feel, and we sincerely apologize for our shocking service.
Could you please send your order details to our customer service email: service@floweraup.com ?
We will urgently check your order status and resolve this matter for you without delay.

Rated 1 out of 5 stars

I purchased a dashcam when it arrived

I purchased a dashcam when it arrived
No memory card as in the add.
No WiFi connection as in the add
On using my memory card the card went into the unit not able to retrieve it.
Since got one reply very expensive to send to china.
Did offer replacement but I would have to pay a delivery charge.
But they are not giving answers to my questions
We just get replies via zen

1 April 2026
Unprompted review
Floweraup logo

Reply from Floweraup

Dear customer,
We are truly sorry for the serious issues with your dashcam and the frustrating experience you’ve had.
We also apologize for the slow and unclear replies, the high cost of returning the item to China, and the delivery charge for a replacement. This is not the service we want to provide.
Please send your details to our customer service email address: service@floweraup.com.
Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Rated 4 out of 5 stars

Recently had an issue

Recently had an issue, it’s now in the process of being resolved. (I’m told)
Only issue, that I had to rate on Trustpilot before they engaged with me.
Hopefully I’ll not have to rate again if the resolve is not resolved 😃

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy

Do not buy from this company. Whatever is proposed does not materialise when it does eventually come and they palm you off when you request a refund.

Dr P

2 April 2026
Unprompted review
Floweraup logo

Reply from Floweraup

Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@floweraup.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!

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