The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more
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Shocking company! Advertises items, sends something completely different - automated customer service email response each time. Products are the same as you will get off Temu even though the... See more
Company replied
Disgusting company,item never received, the same auto email response everytime. I have reported this further and they are going too look into it. Don't order from this company because they are a fake... See more
Company replied
Ordered 2 advent calenders for my daughters 14th November. I received speedy delivery 18th Nov of 2 advent calenders completely empty. Boxes but no goodies. Contact company didn't want t... See more
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2.9
Average
215 reviews
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Replied to 100% of negative reviews
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Goods ordered in March 2025, queried in December, order not received and no refund
I ordered some spectacles in December 2025, which did not arrive. I contacted them regarding this, but they claimed they never received the order. This denial was after I had paid for them (which you have to do before they dispatch the order). Their response was unsatisfactory, and up until today, 28/03/2026, I have not received my order, and I have not been offered a refund.
THIS IS THE UPDATED REVIEW
Glasses order
Tuesday, 25 March 2025⋅23:00 – 23:30
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Delroy Bent, 26 Andrews Court, Ruxton Close, Swanley, BR8 7AD, GB
Country/Region Ireland United Kingdom
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·£3.99
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Order summary
Shopping cart
🔥Hot Sale🔥Ultra Light Anti Blue Presbyopic Glasses（50% OFF）
Black Gold (Anti Blue Light) / 350° (70-74 Years Old)
1
£11.99
31 December 2025
Unprompted review
Reply from Floweraup
Dear valued customer,
Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: service@floweraup.com. Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
Delivered on time
Delivered on time. The eye shadow sticks are very good and colour's are great. Would definitely buy again. Happy customer
4 March 2026
Unprompted review
It was a great experience and I got my…
It was a great experience and I got my order in time
5 February 2026
Unprompted review
I ordered what was shown on video as Dr…
I ordered what was shown on video as Dr melaxin cream, i received a different make called Barupt. I complained and i had email back saying keep the item and they will refund, and they asked if i could leave a good review, but i didnt. Says alot about this company! I actually have received the refund
14 March 2026
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@floweraup.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Really disappointed
Really disappointed.
The product is nothing like they show, poor quality, different material.
Bullshit.
Still waiting for a refund.
Poor customer service
25 March 2026
Unprompted review
Reply from Floweraup
Dear Customer, thank you very much for taking the time to share your feedback.
We are deeply sorry that the quality and material of the item were unsatisfactory, and that your refund request has not been processed properly. We understand your disappointment and regret that our customer service has not met your expectations.
Please send your order details to our customer service email address: service@floweraup.com . Our professional customer service team will provide you with the best solution within 24 hours.
I did not like this lipstick at all it…
I did not like this lipstick at all it tastes vile and could not wait to get it off my lips. I’m stuck with 2 of them which I will never wear . Another stupid purchase of me being influenced by advertising.
23 March 2026
Unprompted review
Reply from Floweraup
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@floweraup.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Customer service is spot on
Customer service is spot on.
Quick to reply and to sort out any issues promptly.
I have been dealing Lily , she very understanding and friendly .
I would definitely use the company again .
21 March 2026
Unprompted review
Disappointed on this occasion
I give only 3 stars as although I have had plenty emails regarding my query I have not received my refund yet
7 March 2026
Unprompted review
Ordered according to the size guide but…
Ordered according to the size guide but it was too big , I was then sent the next size down for postage only of €5, still too big, sent me another one for free, was perfect fit
Prompt and excellent service
18 March 2026
Unprompted review
Top quality shorts and excellent…
Top quality shorts and excellent customer service !
18 March 2026
Unprompted review
The 3 lipsticks broke as soon as I used…
The 3 lipsticks broke as soon as I used them. Sent photos and emailed the company. Without hesitation they sent me 3 new ones. Their customer service is excellent and I will definitely order through them again. Thank you 😊
19 February 2026
Unprompted review
Scam? Company
Wanted to return items as sizing very inaccurate (ordered 3XL was more like small). Sent them an email asking what I need to do to sort return & they replied with an answer not related to this. Ended up back & forth emailing them asking for return info & them just giving the same generic response every time. I now wonder if the Company is legit?
13 March 2026
Unprompted review
Reply from Floweraup
Dear Customer, thank you very much for taking the time to share your feedback.
We are truly sorry that the sizing was inaccurate and that our responses failed to address your return request properly. We understand how frustrating and worrying this has been for you, and we take this very seriously.
Please send your order details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours.
I love these eyeshadows
I love these eyeshadows. All of the colours are great and really easy to use
10 March 2026
Unprompted review
As depicted..!
The unit arrived securely packed and exactly as described...had it installed in five minutes, works perfectly...excellent product.
10 March 2026
Unprompted review
Cuffs Stretch Out Easily
The hoodie is nice overall, but the cuffs stretch out after a few wears. No damage, just not durable.
28 February 2026
I ordered a Christmas present from this…
I ordered a Christmas present from this company and unfortunately it never arrived.
When I contacted them, they claimed it had been delivered and provided a “proof of delivery” link. However, when you click on the link, it is broken and does not show any delivery confirmation at all. A broken link is not proof of delivery.
I raised this with Klarna, but despite explaining that I did not receive the item and that the proof link does not work, they have decided I still have to pay.
I am extremely disappointed. I did not receive the goods, yet I am being asked to pay for them. I would strongly advise others to be cautious.
Very stressful experience, especially as this was meant to be a Christmas present.
26 November 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@floweraup.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Very poor product that had dried out
Very poor product that had dried out , total waste of money.
26 January 2026
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that you received a dried-out, poor-quality product and feel this was a total waste of money. We fully understand your disappointment and will take this matter seriously. Please send your order details to our customer service email address: service@floweraup.com . Our team will assist you properly and provide a solution within 24 hours. Please give us a chance to resolve this for you.
Disgusting company,item never received
Disgusting company,item never received, the same auto email response everytime. I have reported this further and they are going too look into it. Don't order from this company because they are a fake company! The specialise in ripping people off! You won't get your order and you wont get a real response as its an automated email reply,its the same reply no matter what you put! Im talking to citizens advice about reporting this company to trading standards. According to them i have a good case,hopefully it will help others from getting ripped off..
9 February 2026
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that you never received your item and had to deal with repeated auto responses, causing you great anger and disappointment. We take your complaint very seriously and will investigate your case thoroughly. Please send your order details to our customer service email address: service@floweraup.com . Our team will provide a proper solution within 24 hours. Please give us a chance to resolve this for you.
Up to now - great customer support
Sadly the item ordered didn’t fit and I needed to return, therefore I contacted the company for returns address,
I received excellent customer service from this company.
13 February 2026
Unprompted review
my parcel has been out for delivery for…
my parcel has been out for delivery for 8 days evri tell to get intouch with seller which is impossible as no one reply don,t shop on this site as its a rip of i don,t think I will receive my parcel or receive a refund you live and learn
16 February 2026
Unprompted review
Reply from Floweraup
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@floweraup.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
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