The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more
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Review summary
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Reviews shaping this summary
Shocking company! Advertises items, sends something completely different - automated customer service email response each time. Products are the same as you will get off Temu even though the... See more
Company replied
Disgusting company,item never received, the same auto email response everytime. I have reported this further and they are going too look into it. Don't order from this company because they are a fake... See more
Company replied
Ordered 2 advent calenders for my daughters 14th November. I received speedy delivery 18th Nov of 2 advent calenders completely empty. Boxes but no goodies. Contact company didn't want t... See more
Company replied
2.9
Average
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Load of rubbish
Still haven’t even dispatched my order after 9 days of ordering! I ordered a M size and invoice says they sending me a S. Contacted customer service and they trying to offer me 20% refund or 50% refund for an item I haven’t even received because they haven’t even sent it!! Don’t bother ordering!
19 December 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I bought two tights from them
I bought two tights from them. I didn’t receive it. They think they left it outside my door. I didn’t get it they are not etc bother to send me another one or give me back my money very disappointed and I would never buy anything from tham again for me they are scammers!!!!!
1 November 2025
Unprompted review
Reply from Floweraup
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@floweraup.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Hard sell, bad communication
I only wanted 1 lipstick but got a nd paid for 3. I tried to change/cancel the order but was told it was too late. Thdd red n the product took a long time to arrive and we’d h ed n it did and I used it, it made my lips sore. I have asked for a refund and did not even get sn acknowledgment
Useless company selling expensive products
5 December 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@floweraup.com.. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
First class communication and service.
First class communication and service.
16 December 2025
Unprompted review
Excellent Customer Service
Even though I wasn't entirely satisfied with the product that I purchased, the customer service team were very quick to respond, extremely courteous and agreed to offer a refund which I accepted and it was in my account same day
16 December 2025
Unprompted review
Reply from Floweraup
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@floweraup.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Absolute scam, avoid at all cost
I ordered four f-caw-f cups. Absolute waste of money and NOT as advertised. They were bought as presents but I'd be embarrassed to give them. Please don't spend your money with this company 😡
1 December 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that you did not have a satisfactory experience, and we completely understand your feelings. To further assist you, please send the specific details and relevant information to our customer service email address: service@floweraup.com. Our professional customer service team will contact you within 24 hours and do their best to provide you with a proper solution.
We kindly ask for your understanding and support, and we appreciate the opportunity to make things right. Thank you again!
Absolutely beautiful product,excellent…
Absolutely beautiful product,excellent quality,exactly as stated,
13 December 2025
Unprompted review
Refund offered .
Further to my original post about the mascara that gives you a look of lashes been false the company have kindly reimbursed my money you me with an apology .
10 December 2025
Unprompted review
thermals
I have bought these thermals for three years running. They are great and keep you lovely and warm. They are easy to wash and dry and comfortable to wear. They are good to do business with and they deliver quickly. I will be ordering again next year as I will be wearing them until summer
12 December 2025
Unprompted review
Ideal gift
Super delivery. Ideal gifts for those special neighbours
12 November 2025
Unprompted review
Absolutely beautiful item am gifting…
Absolutely beautiful item am gifting as a present excellent value beautiful item
3 November 2025
Unprompted review
Light for the Soul Bible Verses
Lovely product. Packaging could have been a bit better - was surprised the item wasn't damaged.
11 November 2025
Unprompted review
Beautiful delicate product.
Beautiful delicate product.
I wasn't expecting it to take quite so long to arrive, but worth the wait as special.
10 December 2025
Unprompted review
Glitter pens.
Easy to use ordering services, lovely product, well informed concerning delivery and very good delivery time considering what time of year it is.
5 December 2025
Unprompted review
Great products
Great products, Service First Class. Order received on Time.
26 November 2025
Unprompted review
Excellent Service
Product arrived on time and was exactly as described
5 December 2025
Unprompted review
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