My husband ordered some trousers and they arrived in good time. He received emails notifying him of the status of the order. The trousers were too big so we looked into how to return them. We e... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Sadly the item ordered didn’t fit and I needed to return, therefore I contacted the company for returns address, I received excellent customer service from this company.
Bought two of the colour changing lipstick, was not very impressed at all, very disappointed!! The lipstick didn’t colour your lips and was very cheap Packaging. #FLOW132676 this was my order number... See more
Company replied
The customer service team was very helpful, as I didn't receive my first order as the delivery company left my parcel outside my front door and not in my safe space. I did receive the second delivery.... See more
2.7
Poor
161 reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Absolute rubbish
The trousers are flared at the bottom and the material is totally different to the videos on media profile,thru them in the bin
5 September 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Great products
Quick delivery really good products I wasn't sure if they would be very good as they were so cheap the detail on the advert was exactly what it said and I got a really nice makeup brush free which was a bonus really Impressive product definitely would buy again.
28 September 2025
Unprompted review
Prompt refund
Unfortunately the jeans were for a person who was at 5ft 9ins tall.
Sad as they fit really well but were far too long for me. (I’m 5ft 5ins and I usually get a regular in length)
As soon as I emailed Floweraup I was offered a refund minus the postage fee. This was paid promptly to my account.
Hence the 5 star rating due to the brilliant customer service.
21 September 2025
Unprompted review
Scammers!!!! item not received no email no…
Scammers item not received no email no contact no reply to this customer service email either ! service @ floweraup.com Scammers
In reply to you reply I already have and you still haven’t contacted me !! I want a refund
10 September 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
glasses i bought broke within days no…
glasses i bought broke within days no customer service no contact number please avoid this lot
22 September 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@floweraup.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered goods then saw the reviews that…
Ordered goods then saw the reviews that they are possible scammers.
I have asked for a full refund.
Facebook should not let these companies advertise on their website.
Duapuda is name of company shown on email from courier saying been dispatched but have my doubts that it will turn up. Why didnt i check first before ordering. They must rely on vulnerable people like me to order from them.
Credit Card company have been advised.
People work hard and shouldn't be treated in this way.
22 September 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations. As a legitimate and licensed company, we guarantee that we will prioritize your concerns and resolve them as quickly as possible. If you did not receive your item, please contact our after-sales service team. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Purchased two tops from them and had to…
Purchased two tops from them and had to wait longer than usual. The good looked a felt lovely but was a smaller size than usual in the uk. The biggest problem was with the sleeves being to short. Will have to send them back.
18 September 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. If the issue is with the sizing, we offer an exchange. We assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Received the pants,very poor quality…
Received the pants,very poor quality and nothing like the advert
13 September 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Quick efficient problem solved and sorted my problem
Quick efficient and sorted my problem
12 September 2025
Unprompted review
Won't give a refund - AI answer everything
The crochet 'making box' arrived with NO paperwork.
The copy on each card was approx no 4 - so tiny you couldn't even read them with a magnifying glass.
Asked straight away to return the goods and receive a refund.
AI answer every request with an advert to sell you more!!
It's infuriating...... how do I get my money back????
Horrible company
23 August 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We can send you a digital copy of the user manual, and we assure you that we will prioritize your feedback and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I've twice ordered trousers from…
I've twice ordered trousers from Floweraup and had no problems at all with them. In fact, the second pair had got lost in transit, which they informed me about, and immediately sent another pair. So full marks from me.
26 August 2025
Unprompted review
Recently bought trousers from them
Recently bought trousers from them. Doesn't look like on video. Scammers
26 August 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scam company
SCAM company. No courier name given. Nameless “attempted delivery” when they evidently didn’t. Chinese scammers beware.
24 July 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. If you did not receive your item, please contact our customer service team. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email address service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Total scam..DO NOT USE THEM FOR…
Total scam..DO NOT USE THEM FOR ANYTHING!
17 June 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
I ordered some flexible elasticated…
I ordered some flexible elasticated trousers, the advert is constantly on Facebook games, the trousers looked very trendy. The delivery wasn't too bad however when I received them the trousers were different as the advertised ones had an elasticated ankle whereas the ones I received were just straight and not elasticated. On complaint I was told I could return them however I would have to pay the postage, or I could gift them to someone else or they would give me 20% off a future purchase🤬 none of these options I feel are acceptable, so if you're thinking of buying from these people maybe think twice👍
Update** from there company's reply off they had actually read the review they would see that I had already contacted their customer service and started their solution 🤔
11 July 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your dissatisfaction. We assure you that we will prioritize your concerns and resolve them. We stand behind every product. Please send your details to our customer service email: service@floweraup.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Ordered titanium autofocus spectacles…
Ordered titanium autofocus spectacles which did not work, were poorly made of base metal, gave me a headache, opened a PayPal dispute now seller will refund if I close my claim, but I’m not prepared to do this. Updated dispute to claim! Company shows as ‘Fashion’ on PayPal avoid at all costs.
2 orders; FLOW33089 and FLOW32580
9 July 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Ordered item did not receive it.
Ordered item did not receive it, sent emails no reply. Have reported this site to the relevant agencies, this site should be blocked and no longer appear on social networking sites.
4 July 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives when resolving the issue. Please contact our customer service email address at service@floweraup.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Never again!…
My husband ordered some cargo trousers which do not fit - very tight around the ankles so will not go over his feet.
He tried to email on the address they gave, but it responds with invalid email address so we’ve wasted our very hard earned money. Lesson learned - Never again!
15 June 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives when resolving the issue. Please contact our customer service email address at service@floweraup.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
So far so good
My husband ordered some trousers and they arrived in good time. He received emails notifying him of the status of the order.
The trousers were too big so we looked into how to return them. We ended up reading these very negative reviews and almost wrote the whole thing off.
However, I then thought I have nothing to lose and sent an email to them asking for instructions on how to return them.
I got a response the next day!
They offered to send the next size down and for us to keep the ones we have. I replied that we would rather return them. Again, a response came the next day! This time they explained that for us to return these items to China would be costly and could take over a month to get there. They also offered us a part refund and to keep the items.
Our experience of buying from them has been good...and totally understand that buying items on sites like tik-tok you takes your chances....as they are going to be coming from countries where returns are not viable.
28 June 2025
Unprompted review
Very bad
Very bad , I paid £15.98 for a product ( eyeliner) through tik tok and I’ve never received my item , I emailed and had 1 response which was very rude , this site was also linked to zanzzea which I also think isn’t real , I’m in the process of trying to get my money back - stay away from this site
17 June 2025
Unprompted review
Reply from Floweraup
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We take responsibility for every product. Please send your details to our customer service email address service@floweraup.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
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