I had the most wonderful service. I ordered flowers for my daughter's birthday today but did not notice that the address for delivery was actually my address - completely my mistake. I spoke to Flow... See more
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See what reviewers are saying
Ordered some flowers for a friend following a bereavement - they didn’t deliver them despite paying £10 for next day delivery, and in the comments it just said “didn’t deliver for some reasons”. They... See more
Speaking personally, there is no other platform where I know the flowers are delivered perfectly in an incredibly elevated way (I love the packaging!). For every friend, celebration or big life moment... See more
Company replied
they have a workspace at the los angeles flower market.. no real florist is working there dont get bias by the images... flowers will never arrive in such conditions they litterallt scout the flower m... See more
Company details
Written by the company
The new way to buy & send flowers. FLOWERBX delivers fresh cut market flowers directly from the growers to your door. Now delivering across Europe and New York City.
Contact info
42 Gorst Rd, NW10 6LD, London, United Kingdom
- 0203 696 6969
- contact@flowerbx.com
- flowerbx.com
3.6
Average
885 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
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Beautiful flowers
Bouquets are always stunning from FLOWERBX! Delivery is quick and flowers always arrive fresh. Highly recommend!
24 July 2023
Unprompted review
Reply from FLOWERBX
Hello Xenia,
Thank you so much for your great feedback, we are extremely happy you enjoy our flowers!
Have a nice day.
Best wishes,
The FLOWERBX Team
Great service
11 July 2023
Unprompted review
Reply from FLOWERBX
Hello Eliana,
Thank you so much for your positive feedback!
Have a lovely day.
Best wishes,
The FLOWERBX Team
I buy from you for the quality and…
I buy from you for the quality and quantity of the flowers
22 July 2023
Reply from FLOWERBX
Hello Philip,
Thank you very much for your valuable feedback, one of our main goals is to deliver best quality products and we will continue to work on this.
Have a lovely day!
Best wishes,
The FLOWERBX Team
Never have I been disappointed in the…
Never have I been disappointed in the quality or service.
Perfect
23 July 2023
Reply from FLOWERBX
Hello Vic,
Thank you so much for your lovely feedback, we appreciate your support.
Best wishes,
The FLOWERBX Team
Everything was perfect!
14 July 2023
Reply from FLOWERBX
Hi Dmitry,
We are extremely happy you enjoyed your order!
Best wishes,
The FLOWERBX Team
The flowers did not all come out
The flowers did not all come out. My mother in law got given some and they looked beautiful so I ordered same but mine did not come out nice.
13 July 2023
Reply from FLOWERBX
Hello Alexandra,
Thank you for your feedback.
We are terribly sorry your peonies didn't bloom perfectly. Unfortunately this variety can be very difficult towards end of their season so we decided to switch them off purchasing as we are no longer able to guarantee best quality.
We would always take every quality issues that our customers flag very seriously and make sure these are rectified, so please do email us at contact@flowerbx.com with your order details and our team will organise replacement.
Best wishes,
The FLOWERBX Team
The apperance of the flowers delivered
20 July 2023
Reply from FLOWERBX
Hello Gasper,
Thank you for your feedback, we hope you enjoyed your flowers!
Best wishes,
The FLOWERBX Team
Beautiful orchids
Beautiful orchids! Flowerbx is the best for minimalist bouquets and I also love their vases
20 July 2023
Reply from FLOWERBX
Hello Celine,
Thank you so much for your fantastic feedback!
Have a lovely day.
Best wishes,
The FLOWERBX Team
Unscrupulous Price Change Policy
I signed up for a six month subscription at a price they quoted me. I made three months’ of payments and received three months’ of flowers, then they sent me a message that told me they were raising the rate for the remainder of my subscription. I technically had the option to cancel the rest of the shipments, but I had already given my wife the present of a six month flower subscription, so cancelling would have taken half of the already-promised present away. This company should never have sold a six month subscription of flower deliveries if they weren’t going to honor the price they promised at the outset. Very unscrupulous business practice.
20 July 2023
Unprompted review
Reply from FLOWERBX
Dear Jon,
Thank you for your valuable feedback.
We are terribly sorry you were unhappy with change to your plan and appreciate that you are in unique situation as your subscription was a gift. Whilst we were forced to increase prices of some products slightly to ensure we can continue to provide best quality and seamless experience and tried to communicate with every customer, I understand this might have caused some inconvenience.
We would love to make this right for you, so you can still enjoy your subscription and our customer service team will contact you shortly to offer alternative solution.
Best wishes,
The FLOWERBX Team
Amazing flowers and great customer…
Amazing flowers and great customer service! :)
18 July 2023
Unprompted review
Reply from FLOWERBX
Hi Zuhra,
Thank you so much for your lovely comment, we are very happy you liked your experience and will pass this on to our customer service team too!
Have a lovely day.
Best wishes,
The FLOWERBX Team
Will certainly recommend FLOWERBOX to my friends
Gr8 customer care. The crew is always hepful. Fast delivery. Will certainly recommend FLOWERBOX to my friends.
7 July 2023
Unprompted review
Reply from FLOWERBX
Dear Marta,
Thank you so much for your lovely feedback and supporting us!
Have a lovely day.
Best wishes,
The FLOWERBX Team
I had a great experience!
18 July 2023
Unprompted review
Reply from FLOWERBX
Hello Magda,
Thank you for your feedback, we appreciate your support and are glad you enjoyed ordering with us!
Best wishes,
The FLOWERBX Team
Reply from FLOWERBX
Hello Katie,
Thank you so much for your lovely feedback, we are glad you enjoyed ordering with us and hope you love your flowers!
Best wishes,
The FLOWERBX Team
My hydrangeas arrived looking…
My hydrangeas arrived looking beautiful.
I followed the attached instructions exactly, but they were all dead 2 days later.
16 July 2023
Reply from FLOWERBX
Dear Caroline,
Thank you for taking your time to write your valuable feedback.
We are so sorry to hear your hydrangeas did not last as expected! Please be assured that this is not our usual quality and must've been very unfortunate bunch that we will report to our growers. We would love to make this right for you, therefore our lovely customer service team will reach out to you separately to organise replacement asap.
Have a lovely day!
Best wishes,
The FLOWERBX Team
I love FLOWERBX
I love FLOWERBX, the team are lovely and the delivery is super speedy. Not to mention the divine flowers.
8 July 2023
Reply from FLOWERBX
Dear Millie,
Thank you so much for your kind feedback, we appreciate your support!
Have a lovely day.
Best wishes,
The FLOWERBX Team
Flowers were delivered to the back…
Flowers were delivered to the back garden of another house
6 July 2023
Reply from FLOWERBX
Dear Holly,
We are terribly sorry to hear about your experience! Please be assured that we are investigating driver's mistake with our delivery partner urgently, but in the meantime I can see that our customer care team has organised fresh replacement to be delivered to intended recipient.
I do hope these flowers were received safely, but do let us know in case of any further issues at contact@flowerbx.com and we will rectify this asap.
Best wishes,
The FLOWERBX Team
Reply from FLOWERBX
Hi Sebastian,
Thank you for your nice comment!
Best wishes,
The FLOWERBX Team
Great service
Great service, lovely flowers, special packaging and a chosen date for delivery.
6 July 2023
Reply from FLOWERBX
Dear Claire,
We appreciate your support and are glad you enjoyed ordering with us!
Best wishes,
The FLOWERBX Team
Awful delivery
The delivery was refused twice even when the correct address was given multiple times.
10 July 2023
Reply from FLOWERBX
Hello Amy,
We are so sorry there was an issue with your delivery!
We are looking into this with our courier partner as this is not acceptable and so far I can see delivery address appears to be new build and isn't showing on driver's sat nav hence earlier issues, but our team has organised fresh bunch of flowers to attempt delivery again and after some research one of our senior drivers delivered successfully earlier today.
We hope recipient enjoys the flowers!
Best wishes,
The FLOWERBX Team
Misleading advertising
Your description of the item purchased on your website is misleading. My daughter also encountered the same issue. It leads consumers to think that the price paid for includes the flower vase.
10 July 2023
Reply from FLOWERBX
Hello Soraya,
Thank you for your valuable feedback and we apologise for this confusion! Whilst we do offer free vase with subscription plans, we do say on rest of products that vase is not included with flowers, we will flag this to our product team to make sure it is clearer and to avoid any disappointment in the future.
Best wishes,
The FLOWERBX Team
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