Three cards sent - two for Christmas adore you a neighbour who sadly lost her sister o Boxing Day. All recipients were delighted with their flower cards and say they were fresh and the Christmas o... See more
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Review summary
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I have ordered from Flowercard many times prior to illness & sent a last minute Christmas flowercard. I had a minor issue that a lovely AMY sorted in such a speedy & caring way. My friend Rachel will... See more
Company replied
Company details
- #27 of 43 best companies in Flower Delivery
- #25 of 35 best companies in Florist
About Flowercard
Written by the company
Fresh Flowers Inside A Personalised Card - Delivered Straight To Your Door
A range of beautiful floral gifts to help you mark and celebrate every precious moment in life – from Happy Birthday to Happy New Home! Send a floral hug to someone special today.
A range of beautiful floral gifts to help you mark and celebrate every precious moment in life – from Happy Birthday to Happy New Home! Send a floral hug to someone special today.
Contact info
48F/2 Linbar House, North Bridge Street,, EH48 4PP, Bathgate, United Kingdom
- cs@flowercard.co.uk
- flowercard.co.uk
4.3
Excellent
25k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Receiver delighted with the card
25 July 2025
Reply from Flowercard
Dear Mrs Lodge,
Thank you for your feedback! We are so pleased that your recipient was delighted with their Flowercard. It truly makes our day to know that we helped bring a little joy.
We look forward to creating another beautiful Flowercard for you again soon. 🌸
Kind regards,
The Flowercard Team 🌸
Easy to order online and good to have a…
Easy to order online and good to have a choice of card design.
Most reassuring to receive regular tracking updates.
Delivered between the quoted time frame of arrival..
Thank you very much!
25 July 2025
Reply from Flowercard
Dear Ms Newbold,
Thank you for your fantastic review. We're delighted you found the ordering process simple and appreciated the tracking updates. It's great to know your order arrived right on time.
We are excited to receive your next order. 🌸
Kind regards,
The Flowercard Team 🌸
Reply from Flowercard
Dear Mrs Carberry,
Thanks for your review. We're so pleased you're happy with our selection of Flowercards and the speed of our delivery. We work hard to make the process as quick and easy as possible for you. 🌸
Kind regards,
The Flowercard Team 🌸
Perfect
The delivery was as asked .
My friend that I had sent it to was thrilled by it , saying how beautiful it was and she had never seen a thing like it before .
Her visitors were also very taken by it and took the name to use themselves later . I have used you several times and have never been let down in any way .
25 July 2025
Reply from Flowercard
Dear Mrs Clarke,
Thank you so much for your wonderful feedback. We're thrilled to hear your friend was delighted with her Flowercard and that her visitors were also impressed. We truly appreciate your loyalty and are so glad we've never let you down.
We look forward to creating another beautiful Flowercard for you again soon. 🌸
Kind regards,
The Flowercard Team 🌸
Customer service is number one!
I received a flower card from this company. I have used them in the past and have always been really impressed so I was a little disappointed on the delivery we received.
The flowers were wilted - I watered as instruction and the following day there was still not sign of life.
I contacted Flowercard and they were straight back in touch with me regarding this to rectify with a solution. Within the day - great customer service.
3 July 2025
Unprompted review
Reply from Flowercard
Dear Paula,
We are very sorry to hear of your disappointment with your recent order. Upon checking, we did reply to your email on the same day, 3rd July, offering the best possible solution. We are actively looking into why you may not have received it and will be in touch shortly to ensure this is resolved for you. 🌸
Kind regards,
The Flowercard Team 🌸
We wanted to send a flower card as a…
We wanted to send a flower card as a thank you for putting us up as part of our big fishing adventure.
Flowercard and chocolates arrived on time and as described, all the way to Wick.
Carolyn was delighted with the gift and so were we.
James, John & Stewart
25 June 2025
Unprompted review
Reply from Flowercard
Dear James, John & Stewart,
We're so glad the Flowercard and chocolates arrived perfectly and that Carolyn was delighted. Thank you for choosing us to help you express your gratitude after your big fishing adventure. We are looking forward to serving you again. 🌸
Kind regards,
The Flowercard Team 🌸
Top notch service
Great turn around time, flowers got sent and received in 1.5 days from Canada to UK. Arrived in perfect condition and looked as pictured on website. Very pleased.
9 June 2025
Reply from Flowercard
Dear Caroline,
That's fantastic to hear. We're thrilled your Flowercard arrived so quickly and in perfect condition. Thank you for sharing your positive experience. 🌸
Kind regards,
The Flowercard Team 🌸
Flower card was not as beautiful as…
Flower card was not as beautiful as picture and had started to wither, I have ordered in the past and cards have been beautiful but I was quite disappointed in this one as it was for a very special 100th birthday
Maybe because of the unexpected heatwave
Delivery was as promised and will order again
24 June 2025
Reply from Flowercard
Dear Mrs Cain,
Please accept our sincere apologies for your disappointment with your recent order. We truly value your loyalty. Kindly contact us at cs@flowercard.co.uk with a photo of your Flowercard so we can offer the best possible solution for you. 🌸
Kind regards,
The Flowercard Team 🌸
Anniversary gift
Bought this Anniversary flower card as a gift for my sister& Bro-in-law. They were thrilled with it,also arrived on the day in perfect condition..Will definitely use flower card again and have recommended these to friends and family .thank you all concerned.
24 June 2025
Reply from Flowercard
Dear Mrs Madden,
We're absolutely delighted your sister and brother-in-law were thrilled with their Anniversary Flowercard and that it arrived perfectly on time. Thank you for your kind words and for recommending us to friends and family. 🌸
Kind regards,
The Flowercard Team 🌸
Reply from Flowercard
Dear Mr Pipprell,
We're thrilled your Flowercard created a beautiful effect and arrived promptly. Your positive feedback is much appreciated. 🌸
Best wishes,
The Flowercard Team 🌸
Adlthough the card was lovely it arrived…
Although the card was lovely it arrived late for my Grandaughters birthday which was really disappointing
24 June 2025
Reply from Flowercard
Dear Anne,
Thank you for your feedback. We are truly sorry to hear that your Flowercard arrived late for your granddaughter's birthday, and we understand how disappointing this must have been for such a special occasion. We sincerely apologise for any upset caused.
Please note that our standard delivery timeframe is 1 to 2 days after dispatch, and our records indicate that your order arrived within this acceptable window. While it met our delivery schedule, we fully appreciate that it didn't align with your granddaughter's birthday, and we are truly sorry for that timing mismatch. 🌸
Sincerely,
The Flowercard Team 🌸
I was so impressed with this flower…
I was so impressed with this flower card. I was a little concerned with the heat I thought the flowers would be dead. It was really lovely thank you. X
30 June 2025
Reply from Flowercard
Dear Mrs Allen,
What a joy to read your review! We're so pleased your Flowercard arrived really lovely despite the heat concerns. Thank you for your wonderful feedback. 🌸
Warmly,
The Flowercard Team 🌸
High standard of service with prompt…
High standard of service with prompt delivery and excellent product.
24 June 2025
Reply from Flowercard
Dear Mr Blackshaw,
Thank you for your fantastic review! We're delighted to hear you experienced a high standard of service and loved your Flowercard. Your kind words are truly appreciated! 🌸
Kind regards,
The Flowercard Team 🌸
Really nice 🙂
10 June 2025
Reply from Flowercard
Dear Katie,
Thank you so much for your lovely feedback. 🌸
Kind regards,
The Flowercard Team 🌸
Beautiful flower card to celebrate a special day
I sent a birthday flower card to a friend for her birthday.
She had never heard of this company before. She was highly pleased with the flowers set in the card.
6 June 2025
Reply from Flowercard
Dear R G Chambers,
Thank you so much for your lovely review! We are absolutely thrilled to hear that your friend was highly pleased with her Birthday Flowercard. It brings us great joy to know we could help you celebrate her special day beautifully. 🌸
Kind regards,
The Flowercard Team 🌸
Very impressed.
The recipient of the Flower card were very impressed with the delivery. They arrived on time and in lovely condition, no need to find a vase for them!
Web page was a bit fiddly but would definitely use them as my first port of call for flower delivery.
2 June 2025
Reply from Flowercard
Dear Mrs McLachlan,
Thank you for your lovely review. We're thrilled the recipient was so impressed with their Flowercard, noting its timely arrival, lovely condition, and no need for a vase – precisely our goal!
We appreciate your honest feedback about the "fiddly" webpage, which we're always working to improve. We're delighted you'd still choose us for future flower deliveries. 🌸
Kind regards,
The Flowercard Team 🌸
Reply from Flowercard
Dear Leanne,
Thank you for your fantastic feedback! We are so pleased to hear you love our Flowercard and appreciate the quick delivery. We strive to make sending and receiving flowers as convenient and delightful as possible. 🌸
Kind regards,
The Flowercard Team 🌸
The flowers were half dead already…
The flowers were half dead already really disappointed with them
12 June 2025
Reply from Flowercard
Dear Mrs Dryden,
We are sorry to hear that the flowers arrived in poor condition. We advise customers on our website, that it is normal for our flowers to arrive not looking their best following their time in transit, and to simply give them some water and they should perk up within a few hours. Please message us at cs@flowercard.co.uk with a photo of your Flowercard so we can investigate and offer the best possible solution. 🌸
Kind regards,
The Flowercard Team 🌸
Reply from Flowercard
Dear Maureen,
Thank you for your lovely feedback! We are so pleased to hear that your Flowercard was delivered on time and that the flowers were beautiful. We truly appreciate your kind words. 🌸
Kind regards,
The Flowercard Team 🌸
Memorable valentine surprise
My partner loves unique gifts and this flowercard with tiny red roses inside nailed it. She kept the card open on her bedside table for days. In my honest view, this beat any chocolate or teddy bear. It’s a cool twist on romance that shows thoughtfulness.
11 June 2025
Unprompted review
Reply from Flowercard
Dear Emily,
What a fantastic review! We're delighted your partner loved her Flowercard. It's brilliant to hear it was even more special than chocolates! We're so pleased we could help you deliver such a thoughtful surprise. 🌸
Kind regards,
The Flowercard Team 🌸
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