Fluent MoneyReviews 

9,685
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,904 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and helpful staff who provide excellent service and support. Many people highlight the exceptional customer service, noting that the team goes above and beyond to keep them informed and make the process stress-free. Reviewers are particularly impressed with the quick response times and the seamless user experience, making complex financial processes easy and straightforward. The efficiency and diligent care provided by the company are frequently mentioned, with many customers recommending their services for various financial needs.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and professional, often praising individuals by name for... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness in securing... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism and... See more

User experience

People report positive experiences with user experience, highlighting the seamless and straightforward... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

Thank for Fluent Money. The mortgage advisors really great helped us to assess our case and give the advice to us for making the case completed. They also strictly monitor our cases and ta... See more

Rated 5 out of 5 stars

James and Elaine were absolutely fantastic! Managed to secure a lower interest rate on my mortgage just as they started to increase. They were very efficient and helpful. They took all the stress out... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance broker
  3. Insurance broker
  4. Mortgage broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

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4.9

All reviews

(9,685)

1,790 reviews in the last 12 months

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Rated 5 out of 5 stars

Fluent sorted my 1st mortgage out 5…

Fluent sorted my 1st mortgage out 5 years ago, they found me the best deal. When it was time to find another 5 year fix recently, they contacted me with reminders well in advance and managed to find me a great deal and locked the rate with the lender until completion.

A big shout out to Jason Derbyshire, Natasha Lowe & Kiran Tailor. They made the whole process so easy and stress free. I would highly recommend to anyone buying their first home or remortgaging.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

My experience was Excellent

My experience, with this company, was excellent. I was updated regularly, when problems occurred Callum and his colleges worked tirelessly to overcome them.
Always friendly, helpful and positive a pleasure to use their services.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Hi was quite pleased with the way both…

Hi was quite pleased with the way both Usman Mansoor and Donna Rushton help and supported in the transition of remortaging. They were both professional in their dealing wit us and showes a great deal of care and understanding. We were kept up todate troughout the whole process. Just want to say a big thank you to both of them.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I found Fluent so helpful and useful…

I found Fluent so helpful and useful when it came to finding a new mortgage deal and would highly recommend them!
Ejazul helped me to find my new mortgage deal firstly and at a good rate which I was very happy with and pleased with how professional and finding a time to discuss options available when I was most free and convenient for me.
After this Ellie was extremely helpful when it came to the application process, regularly checking up on me on a weekly basis and keeping a good eye on making sure everything went through on time and with the solicitors. She was very lovely and always approachable and easy to speak to on the phone and the regular updates were just reassuring as a customer!
Highly recommend Fluent..very good value for money, brilliant service and helped with my mortgage application going through smoothly and everything completed successful and on time 🙂

2 June 2026
Unprompted review
Rated 2 out of 5 stars

We used fluent

We have used Fluent, a few times and previously been very good! Haven't had to lift a finger done everything for us! But this time not so much the first person i spoke to who found us the mortgage was brilliant, but case handler after was useless...wouldn't answer messages on portal and left to do most of it my self! Won't use again reluctantly paid fee but wasn't worth it.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Remortgage with callum and Ellis. Fantastic pair

Callum and Ellis dealt with my remortgage . They were fantastic even though I probably did there head In and asked them the same question a million times they remained patient and answered all my questions and put my mind at ease.Very prompt at calling back or getting hold of the. Was able to secure a good deal.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Been absolutely amazing

Been absolutely amazing. First time purchase, they found me a great deal and the whole process has been easy and straightforward. Definitely recommend.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service throughout, I'm a returning customer and can recommend as they are always helpful, thorough and make the process easy for mortgage processes. Kaitlyn Hewitt was super friendly, helpful and answered any questions I had.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

From start to finish, Fluent Money were fantastic. They kept me up to date throughout the process. Looked at various options for me and were more than happy to answer any questions i had. They managed to get me locked into a deal 5 months before my mortgage was due to renew and looked to see if that locked deal could be beaten later on in the process. Honestly cannot fault them. Their app is brilliant also. Would highly recommend and use again.

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Great, friendly service !

At the start of my remortgage Ashley was brilliant. Went through everything in detail and found the best offer on the market very quickly.
Once the application was underway i was assisted by Chloe who was always helpful and checked in with me regularly to discuss how things were progressing.
Great service all around, thoroughly recommended!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Ellie and Ejazul were amazing

Ellie and Ejazul were amazing! They were friendly and very helpful. Any questions that needed answering, they would be quick and efficient. They were very professional and we would not have been able to do our remortgage as quick without their help. I would definitely recommend them to anyone!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Probably the easiest mortgage…

Probably the easiest mortgage application we have been through. Staff were excellent and vey supportive and guided us through the whole process. Definitely would recommend.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Communication was Fab

Communication was Fab.
The app was fab in keeping track on the case and Donna was really great at keeping in touch via phone as well. Found Fluent Money to be a great mortgage broker and everything went very smoothly.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

The initial calls were expertly handled…

The initial calls were expertly handled by Alex who guided me through the initial stages and gave me various options and ultimately finding my new lender for me. Emma took over as the main case handler and was so patient in what turned out to be a not so easy case to be dealt with. During what turned out to be quite a long drawn out process she was like a friend with her weekly calls to see how I was getting on with Solicitors etc. She kept me sane at times with her encouragement to keep the process going as at times I got disheartened. I would recommend Fluent Money to anybody who is looking for options in dealing with their financial matters. I can't thank initially Alex and then mainly Emma enough for your advice and guidance through my major financial transaction. 💜💙

29 May 2026
Unprompted review

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