Fluent MoneyReviews 

9,681
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,906 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making the entire process smooth and stress-free. Many highlight the exceptional service, noting that advisors are knowledgeable, responsive, and dedicated to finding the best solutions, even for complex situations. People appreciate the clear guidance and regular updates provided, ensuring they are informed at every step. However, some customers also noted occasional issues with case management, mentioning slow responses or a lack of continuity with different advisors involved in their case.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the speed and efficiency of the process,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's exemplary communication and... See more

User experience

Consumers find the user experience to be positive, with many describing it as brilliant, excellent, and... See more

Response time

Users describe positive interactions with response times, highlighting that they were kept informed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

I employed Fluent Money for a mortgage application. I know technology has improved these types of processes but this was above and beyond. Every step you knew where you were in the process. Communicat... See more

Rated 5 out of 5 stars

Thank for Fluent Money. The mortgage advisors really great helped us to assess our case and give the advice to us for making the case completed. They also strictly monitor our cases and ta... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance broker
  3. Insurance broker
  4. Mortgage broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

Instagram Facebook Twitter


Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,681)

1,778 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul Lastra and Angel Thomas

Paul Lastra and Angel Thomas have been incredibly helpful and friendly throughout our mortgage journey. Even if I missed their call, they would always follow up with an email or message to keep me updated. If I couldn't reach them by phone, they always called me back. Fantastic customer service throughout!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

James and Elaine were absolutely…

James and Elaine were absolutely fantastic! Managed to secure a lower interest rate on my mortgage just as they started to increase. They were very efficient and helpful. They took all the stress out of the mortgage process very easy and straight forward! Can’t recommend them enough thank you!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

My credit was really bad so I didn't expect to be able to get a remortgage, but fluent took on my case and found me a lender. Kaitlyn who was my case manager was very thorough and kept me up to date with everything throughout the process. Its also very handy to have the app where all documents and messages are in the one place. I highly recommend fluent money.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing how fast the whole process was

Amazing how fast the whole process was. For months I had been putting off remortgaging. I was worried I wouldn’t get a new deal. The team took control from the first call and found me a deal. The completion happened very quickly. Just excellent service. Thank you

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I employed Fluent Money for a mortgage…

I employed Fluent Money for a mortgage application. I know technology has improved these types of processes but this was above and beyond. Every step you knew where you were in the process. Communication with the team was exemplary. Friendly, knowledgeable and easy to reach. I wouldn’t hesitate in using their platform again. Just brilliant. Technology and personally, brilliant.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Help with Mortgage

So Paul and Matt was very helpful from the start. Manage to sort my mortgage where i failed myself. Very happy had an offer accepted on a house and thought i was going lose it because was struggling to get the mortgage. Thanks again.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Robert and Ciprian provided excellent service from start to finish, kept us informed and up to date throughout the whole process of getting us a secured loan, would 100% recommend using fluentmoney, thanks for all your help.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

My experience with fluent money has…

My experience with fluent money has been brilliant from start to finish. It was Ian & Elaine who worked on my case and there were both very helpful and went over and beyond to get me sorted with my mortgage. I would recommend them both

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful broker

Very helpful broker. They follow very closely every step of the process, and they are of great help, if an when you need it. My experience with a mortgage broker couldn't have been better! Highly recommended. 👍🏼

25 June 2026
Unprompted review
Rated 5 out of 5 stars

From start to completion the staff and…

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.
Would certainly recommend.
Michael -Torbay

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

First time I have used a mortgage broker and they have been fantastic. Really lovely bunch of people like Callum who are professional, accommodating and certainly helped me to ensure I end up with the right product. Job wel done!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Faultless

Faultless. As a former mortgage advisor with 20 years experience I know how complicated things get behind the scenes. Sam & Kaitlyn were amazing, and the offer came through in just a few days. I always use Fluent mortgages. ⭐️⭐️⭐️⭐️⭐️

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou to fluent money

Thankyou to fluent money, they really helped us get the best mortgage for our first home. As first time buyers they helped us through it all. Nothing was ever a problem for them even when we needed them to contact our lender.

24 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look