Fluent MoneyReviews 

9,676
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,906 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making the entire process smooth and stress-free. Many highlight the exceptional service, noting that advisors are knowledgeable, responsive, and dedicated to finding the best solutions, even for complex situations. People appreciate the clear guidance and regular updates provided, ensuring they are informed at every step. However, some customers also noted occasional issues with case management, mentioning slow responses or a lack of continuity with different advisors involved in their case.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the speed and efficiency of the process,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's exemplary communication and... See more

User experience

Consumers find the user experience to be positive, with many describing it as brilliant, excellent, and... See more

Response time

Users describe positive interactions with response times, highlighting that they were kept informed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

I employed Fluent Money for a mortgage application. I know technology has improved these types of processes but this was above and beyond. Every step you knew where you were in the process. Communicat... See more

Rated 5 out of 5 stars

Thank for Fluent Money. The mortgage advisors really great helped us to assess our case and give the advice to us for making the case completed. They also strictly monitor our cases and ta... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance broker
  3. Insurance broker
  4. Mortgage broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

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4.9

All reviews

(9,676)

1,778 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Used Fluent money for BTL

I recently used Fluent Money for a Buy-to-Let mortgage and had an excellent experience throughout the process.
A special mention goes to Hayden, who was fantastic from start to finish. He was always on top of the details, kept me regularly updated on progress, and was quick to answer any questions I had along the way. His communication and attention to detail gave me confidence that everything was being handled properly.
I wouldn't hesitate to recommend Fluent Money to anyone looking for a mortgage broker, and I will definitely consider using them again in the future.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

So helpful for a first time buyer

So helpful for a first time buyer. My adviser Oscar helped to quickly source mortgage decisions even after being turned down for some. My case manager Hayden responded quickly to any queries and kept me up to date throughout the mortgage offer process. Really helpful and explained things in simple terms when needed. Would highly recommend!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick, efficient

Alex and Ellie organised my new mortgage. The service was first rate and they helped me get the cheapest rate available to me for my circumstance. I am time poor so service and execution at such a high standard is very important.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Ive used this company twice now

Ive used this company twice now. Everything went absolutely smoothly. My case advisor Dylan Hendley-Taylor and case manager Rohan Sagar were both on the ball at answering any questions I asked. I was constantly kept up to date with every step during the process. They have an app available that makes everything easy.
If i need to get anything mortgage related, I'll certainly be using this company again.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

I dealt with both Nazim Arif and Donna…

I dealt with both Nazim Arif and Donna Rushton who were excellent during my mortgage application I was constantly up dated of the progress of my application and would recommend Fluent to anybody looking to change or remortgage .

18 June 2026
Unprompted review
Rated 5 out of 5 stars

An excellent service from Fluent Money

Fluent Money is an excellent mortgage broker service; very responsive, quick and efficient. We dealt with Jodie Alderson initially who found us the best mortgage for us and then Rohan Sagar was our main ongoing contact once the process was established. Both were superb and regularly contacted us and kept us updated along the way. They were very easy to talk to and made it clear that they were there for us at any time. If they were going to be away they made it clear a colleague would be available and up to date on our case so they were always doing the best they could.
My only negative point is with GP Property lawyers who were doing all the legal work. They prefer emails to phone calls which made the process longer than necessary. On a number of occasions I would make calls they wouldn’t and chase people up to get the information needed. One time our lawyer even asked me if I could ring someone instead of her… when I was paying for their service! Had I not have spent hours on the phone who knows how much longer it would have been before we got our money.
FM are aware of this as are GP Property Lawyers who also asked for feedback.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Fluent Money for handling our…

Thanks to Fluent Money for handling our secured loan.
So patient and efficient, all accepted within a week and half of our 1st contact with them.
Nothing was too much trouble and everything was explained well, always allowing us to ask questions if needed.
Sarah and Erzan were both amazing.
Thanks so much.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with Fluent Money

Very pleased with Fluent Money in all our dealings with them. We had detailed discussions with Joe and then with Chantelle and both of them provided friendly, prompt and professional service. Thank you both very much

16 June 2026
Unprompted review
Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, I was completely new to the whole process, but Elaine and James were absolutely fantastic from start to finish. They practically held my hand every step of the way, always taking the time to explain things clearly and answer any questions I had.

They were incredibly patient, understanding, and supportive throughout, which made what could have been a very stressful experience feel surprisingly smooth and stress-free. I always felt like I was in good hands and that they genuinely cared about helping me.

I can’t thank Elaine and James enough for all their help and would highly recommend Fluent Money to anyone, especially first-time buyers. Thank you both for making the process so much easier!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

great guidance and advice given by…

great guidance and advice given by Andrew initially and elaine gilmore thereafter ,sent the documentation as required ,enabled me to sign easily when needed ,helped me keep track as i was buying /selling other properties as well

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Great first time experience with mortgages

Had the pleasure of working with Dominic and Elaine , they were extremely helpful and helped us navigate different mortgage options for a first time buyer. It was a painless experience especially with using the brilliant app to track things and be able to send messages and upload/download documents easily. Thank you

16 June 2026
Unprompted review

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