Fluent MoneyReviews 

9,672
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,906 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making the entire process smooth and stress-free. Many highlight the exceptional service, noting that advisors are knowledgeable, responsive, and dedicated to finding the best solutions, even for complex situations. People appreciate the clear guidance and regular updates provided, ensuring they are informed at every step. However, some customers also noted occasional issues with case management, mentioning slow responses or a lack of continuity with different advisors involved in their case.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the speed and efficiency of the process,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's exemplary communication and... See more

User experience

Consumers find the user experience to be positive, with many describing it as brilliant, excellent, and... See more

Response time

Users describe positive interactions with response times, highlighting that they were kept informed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

I employed Fluent Money for a mortgage application. I know technology has improved these types of processes but this was above and beyond. Every step you knew where you were in the process. Communicat... See more

Rated 5 out of 5 stars

Thank for Fluent Money. The mortgage advisors really great helped us to assess our case and give the advice to us for making the case completed. They also strictly monitor our cases and ta... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance broker
  3. Insurance broker
  4. Mortgage broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

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4.9

All reviews

(9,672)

1,778 reviews in the last 12 months

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Rated 5 out of 5 stars

I highly recommend Fluent money

I highly recommend Fluent money, from beginning they were very transparent, helpful and prompt.
They kept us in the loop and were very supportive. Thank you for everything, we didn’t think a mortgage would be possible for us especially after being messed around by other brokers. Special thanks to Christina & Hayden❤️

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding! You've earned a bonus, a holiday and a hamper!

Outstanding! Having been advised poorly by a previous broker Caroline and Shannon took us through the process of securing a remortgage in a careful, positive and enthusiastic manner. We really felt listened to, and the circumstances explained were fully understood. We were not pushed down a single path and all options were explored. After the product was selected Shannon saw through a 'record time' completion - literally days! Both Caroline and Shannon kept each other informed of progress and us. All via a superb app. Everything has felt joined up, communication is first-class and I cannot recommend Caroline and Shannon and the whole team at Fluent Money more highly. Well done team! They've earned a bonus, a holiday and a hamper!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Staff who put communication as a priority

Both Chris and Robert were excellent in delivering what we needed. Every step was explained as options explored. They kept us informed at every stage. They fluent app was clear and easy to navigate, keeping everything in one place and tracking progress. I would highly recommend this company.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Fluent provided a detailed service

Fluent provided a detailed service. They listened to my requirements for my mortgage. They found me a mortgage deal that met my criteria. They kept in contact with me , checking how the mortgage was progressing and offering assistance with documentation when required. I would recommend Fluent to any person looking for a new mortgage or reapplying for a mortgage. Thank you for all your help

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Both Raul and Elaine have been amazing…

Both Raul and Elaine have been amazing in helping me to find a decent mortgage, even after a history of bad credit.

Raul's advice allowed me to get a better deal on mortgage rates and Elaine's support made the application process simple - both are a credit to Fluent Money.

I wouldn't hesitate to recommend Fluent - you get the service you pay for!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great re-mortgage deal

They came up with a great re-mortgage deal and helped me throughout each stage to completion. They were prompt in communications and professional and offered great customer service.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the process, easily accessible and transparent, helpful and understood my needs by all the staff, i would highly reccomend these guys especially dylan and rhea who were ultra professional and asset to there team and company. Thank you

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Both Matthew and Christina have been amazing. Quick, efficient and responsive. Answered all questions and queries immediately and came back to me whenever they didn’t have the answer. Couldn’t ask for much more at all!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Top class customer service 100%…

Top class customer service 100% Christina my mortgage advisor and Callum my case manager are brilliant.After years of terrible service from my other mortgage advisors and extremely bad advice I found fluent money and especially their team to be absolutely brilliant 🤩 they took all my issues on board and came up with the best solution for our needs.i only have another few weeks until completion but they keep you updated every step of the way. Can’t thank callum and Christina enough cheers folks keep up the excellent work you are an asset to fluent money

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Callum Dent and Jack…

Thank you Callum Dent and Jack McCracken for securing me a fantastic mortgage deal. From start to finish professional service and communicated every step of the process. Highly recommend and thank you again.

9 June 2026
Unprompted review

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