Fluff & Crumble Reviews 26

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Purchased the Christmas advent calendar and it arrived in the specified time frame, even though, through my own fault, I originally put my old address. Khya was very helpful and still sorted everyth... See more

Company replied

Rated 1 out of 5 stars

The biscuits could be good, but God forbid if you need their customer service, as already mentioned here as arrogant and borderline rude. The order took ages to arrive and arrived partially fulfille... See more

Company replied

Rated 5 out of 5 stars

Fluff and crumble never disappoint , the iced patisserie dog biscuits always have a fun twist to it . There are a Large selection to choose from and are 100% natural with zero sugar . Archie , my jac... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this lovely brand enough! Not only are these the cutest dog biscuits I have ever seen, the customer service is excellent, turnaround times are super quick, and the lady behin... See more

Company replied

Company details

  1. Pet shop

Written by the company

Award-winning bakehouse for dogs, specialising in artisan treats and bake-at-home mixes, handmade in small batches in our workshop in England. 100% natural, grain-free and sugar-free recipes for delicious treat times, sure to make a lasting impression.


Contact info

3.9

Great

TrustScore 4 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The cutest dog biscuits ever!!!

The cutest dog biscuits I have ever seen. The presentation and what I gather from my dog the taste is amazing!! Highly recommend this company to many of my dog owner friends. Khya is always happy to help you with any questions you have which is great too.

29 November 2020
Unprompted review
Fluff & Crumble logo

Reply from Fluff & Crumble

Thank you for your review Brittany and for your kind comments :) It means a lot as a small business that you've referred us to some of your dog owner friends and we hope they enjoy their goodies just as much as you and your pup have! Thanks for giving us a try and I wish you and pup a lovely Christmas and Happy New Year!

Thanks
Khya
Fluff & Crumble

Rated 5 out of 5 stars

Best artisan dog biscuits out there!

Placed an order on launch day for some festive gingerbread biscuits and a bad bone. Adore the ethos of the brand, the fact the gingerbread biscuits come in a jar, the ingredients and just how cute it all is! @miss.april.shower adores these biscuits and we can’t wait to order again!

29 November 2020
Unprompted review
Fluff & Crumble logo

Reply from Fluff & Crumble

Thank you so much for your lovely review Jade. I'm so pleased that little April is enjoying her goodies. I can't wait for you and April to see what else we having upcoming for 2021 and wish you a lovely Christmas and Happy New Year!

Thanks
Khya
Fluff & Crumble

Rated 5 out of 5 stars

The cutest biscuits!

We have recently purchased some cute iced dog biscuits for my sausage dog @tinytillythesausagedog and she loves them! Posted and arrived quickly and really friendly business! We’ve even placed our 2nd order for Christmas! Thank you x

25 November 2020
Unprompted review
Fluff & Crumble logo

Reply from Fluff & Crumble

Thank you so much for your lovely review Hayley and Tilly! I’m so pleased you enjoyed your biscuits and I cannot wait for you to receive your Christmas goodies.

Thanks again for trying us out!

Kind regards,
Khya
Fluff & Crumble

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look