Fly Business Reviews 

750
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 426 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated travel agents are incredibly patient, highly knowledgeable, and exceptionally helpful in tailoring complex travel itineraries to personal preferences. Consumers also deeply appreciate the remarkably competitive prices and the exceptionally smooth booking process that consistently save both precious time and substantial money on international trips. Some reviewers were not happy with unexpected details or hidden extra costs emerging shortly after completing their online transactions. A few people also experienced considerable stress regarding communication gaps and unusual initial booking practices before everything was successfully resolved.

What people talk about most

Staff

Customers consistently report satisfaction with the staff, highlighting that agents are exceptionally... See more

Service

Reviewers highlight positive aspects of service, noting that agents are fast to respond, helpful, and patient... See more

Customer service

People report positive experiences with customer service, highlighting agents who are patient, professional,... See more

Price

Customers consistently note positive experiences with price, highlighting significant savings and reasonable... See more

Booking process

Reviewers express high satisfaction and delight with the booking process, highlighting smooth and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kira was truly amazing! This was my first time using Fly Business, and I saved thousands of dollars for a two-way flight from Toronto to Paris. Kira was patient and provided options with ev... See more

Company replied

Rated 5 out of 5 stars

Many thanks to my travel advisor Dan Nelson. He took the time to understand what was important to me and then put together a great itinerary for my flights at a reasonable price. My flights are not un... See more

Company replied

Rated 5 out of 5 stars

Jeff Green of Fly Business did an excellent job with my 2 recent bookings. He does extensive research, shares his knowledge and goes way above and beyond what is required of him. You can tell as he to... See more

Company replied

Rated 5 out of 5 stars

I have booked flights with Johnny a few times so I sent an email to him explaining what I wanted this time. He responded quickly and suggested flights that would meet my needs. I asked if he could f... See more

Company replied


Company details

  1. Travel agent

Written by the company

🌟 Experience Luxury Travel with Fly Business! 🌟 Elevate your travel experience with Fly Business, the premier travel agency specializing in top-tier business class tickets. With a sterling reputation as a trusted industry leader, Fly Business is your gateway to unparalleled comfort, convenience, and class in the world of air travel. Imagine embarking on your journeys in the lap of luxury, where every detail is meticulously crafted to cater to your discerning tastes. Fly Business takes pride in curating seamless travel experiences that seamlessly blend opulence and efficiency. Whether you're a seasoned corporate traveler or a leisure enthusiast seeking the epitome of comfort, our expert team is dedicated to tailoring your itinerary to meet and exceed your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

750 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(750)

416 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harry provided excellent service

Harry provided excellent service, researching multiple options that worked for my dates and requests. I look forward to the actual travel in February to follow up with feedback about the overall experience.

14 August 2026
Rated 5 out of 5 stars

He has patience of gold

He has patience of gold. Very information and enjoyable to work with. I will always use him when I plan a trip

7 August 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Hi Sharon, thank you for sharing this! We’re glad he made the process enjoyable, took the time to guide you, and gave you an experience you’d want to come back to.

Rated 5 out of 5 stars

Dealing with the agent was the best…

Dealing with the agent was the best part. He was very professional and helpful especially when the site was not working. He met every timeline he promised. The entire process was seamless and the service was concierge level

12 August 2026
Fly Business logo

Reply from Fly Business

Hi Roland, thank you for sharing this! We’re glad our agent made the experience feel smooth and dependable. It’s great to hear everything was handled with such care.

Rated 1 out of 5 stars

Purchased Travel Insurance but Did Not Receive a Refund!!!

I purchased a RT tic to Thailand in January 2026 and travel protection for an additional $400.00 Due to an medical emergency I canceled the flight a week prior in June 2026. I have submitted M.D. documentation with All requested information, however Fly Business has not refunded the $4K for the cancelled flight. The contract states that they would handle all communication with the airline to resolve my case. United airlines is now requested additional information from me. I have called Fly Business, sent emails and spoken with different reps, (some rude) but have not received a refund credited back to my CC.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Courteous and informed service

Courteous and informed service. Lucas offered options that we never contemplated.

11 August 2026
Fly Business logo

Reply from Fly Business

Hi Sophie, thank you for sharing this! We’re happy Lucas helped open up new possibilities and made the experience feel thoughtful and well guided.

Rated 5 out of 5 stars

Caleb is absolutely amazing

Caleb is absolutely amazing! He was incredibly helpful, knowledgeable, and patient with all of my different requirements and preferences. He made the entire process feel easy and seamless, and I truly appreciated how attentive and accommodating he was throughout. I would definitely recommend asking for Caleb by name, he is fantastic and made the whole experience stress-free!

10 August 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Hi Salma, thank you for sharing this! We’re so glad Caleb made the whole experience feel easy and comfortable, even with several details to work through. He’ll truly appreciate your recommendation and kind words.

Rated 5 out of 5 stars

Dorris Beck was a great help finding my…

Dorris Beck was a great help finding my best deal. This is my first time using Fly Business and I'm pleased so far.travel has gotten so expensive it only makes sense to use a professional

7 August 2026
Fly Business logo

Reply from Fly Business

Hi Richard, thank you for sharing this! We’re glad Dorris made your first experience with Fly Business feel worthwhile and helped you find an option you were happy with.

Rated 5 out of 5 stars

Camden Downten was wonderful

Camden Downten was wonderful

8 August 2026
Fly Business logo

Reply from Fly Business

Thank you for sharing this! We’re glad Cayden made such a great impression and helped make your experience a positive one.

Rated 5 out of 5 stars

Harry Wilson was So helpful and patient…

Harry Wilson was So helpful and patient with our complex schedule! He helped to get direct flights and great flight times.

7 August 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Hi Ann Marie, thank you for sharing this! We’re glad Harry helped make a complicated schedule easier and found flight options that worked so well for your trip.

Rated 5 out of 5 stars

Responsiveness

Responsiveness, expertise, professionalism of agent, Kevin Jackson, and, of course, competitive price.

6 August 2026
Fly Business logo

Reply from Fly Business

Hi Lennie, thank you for sharing this! We’re glad Kevin made the experience smooth, helpful, and reliable while helping you find an option that worked well for you.

Rated 5 out of 5 stars

Robert was exceptional

Robert was exceptional, fast to respond and got me the best flight and times just as I wanted. In fact I had a slightly better offer from a cometitor site but went with Fly.Business and Robert due to great service and reliability

6 August 2026
Fly Business logo

Reply from Fly Business

Hi Michael, thank you so much for sharing this! We’re really happy to hear that Robert's service made everything smooth. We genuinely appreciate your trust and look forward to helping you again!

Rated 5 out of 5 stars

Thank you Dan Nelson…

Many thanks to my travel advisor Dan Nelson. He took the time to understand what was important to me and then put together a great itinerary for my flights at a reasonable price. My flights are not until March/May of 2027 and I will follow up thereafter. I was very impressed with the attentiveness that Dan provided in making sure everything was right and I am confident he will be there for me if any hiccups arise at travel time. Thank you Dan.

5 August 2026
Fly Business logo

Reply from Fly Business

Hi Robert, thank you for sharing this! We’re glad Dan took the time to understand what mattered most to you and helped put together a trip you feel good about. We appreciate your trust and hope everything goes smoothly.

Rated 5 out of 5 stars

Greg Gatling was excellent

Greg Gatling was excellent. I would highly recommend him!

5 August 2026
Fly Business logo

Reply from Fly Business

Hi Paul, thank you so much! We’re really happy to hear Greg took great care of you. He’ll appreciate the shoutout and your recommendation.

Rated 5 out of 5 stars

Kira was truly amazing!

Kira was truly amazing!

This was my first time using Fly Business, and I saved thousands of dollars for a two-way flight from Toronto to Paris.

Kira was patient and provided options with every itinerary change we made.

The next step of the process will be to see if I get the tickets I purchased, as it's not the usual direct purchase from the airline process, and then if we actually get the seats we were assigned to.

I'll update this review upon my return in October, but so far, Kira has made it easy for us to travel, and if everything works out, I won't travel without using Fly Business.

5 August 2026
Fly Business logo

Reply from Fly Business

Hi Nick, thank you so much for sharing your experience! We’re really happy to hear that Kira made your first time with Fly Business feel smooth and helped you discover options that suited your trip perfectly. We truly appreciate your trust and hope everything continues to go wonderfully for you in October.

Rated 5 out of 5 stars

I have name changes and flight changes…

I have name changes and flight changes that were made to existing tickets. Fly Business (Ella) has been very understanding, patient, and helpful in gathering and passing on information to the airline with a professional attitude

5 August 2026
Fly Business logo

Reply from Fly Business

Hi Richard, thanks for sharing this! We’re happy that Ella managed the changes thoughtfully and maintained organization during her work with the airline.

Rated 5 out of 5 stars

Great job!

Aaron did a great job explaining the options and reassuring me every step of the way! I am pleased with the deal he found for our flights.

3 August 2026
Fly Business logo

Reply from Fly Business

Thank you for sharing this! We’re glad Aaron made the process feel clear and reassuring, and helped you find a flight option you were happy with.

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