Fly Business Reviews 

846
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 484 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and professional staff members for offering exceptional guidance and personalized attention throughout the entire booking process. Consumers also note the impressive service quality, stating that travel agents respond promptly and handle complex itineraries with remarkable patience and care. Many people often mention warmly appreciating the reasonable pricing and substantial financial savings achieved compared to standard direct airline rates. Some reviewers were not happy with communication challenges, mentioning that certain representatives could occasionally be difficult to reach or unhelpful when urgent flight adjustments became necessary.

What people talk about most

Staff

Reviewers express immense satisfaction with the staff, frequently highlighting the exceptional dedication,... See more

Service

Customers had positive experiences with service, consistently praising the fast, professional, and efficient... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are remarkably... See more

Price

Consumers find price satisfaction, expressing appreciation for significantly lower fares compared to other... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting smooth ticketing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We worked with Samuel Stone, who was an exceptionally helpful and empathetic travel advisor. He was flexible in helping us make multiple unexpected changes to our ticket, took time out of his vacatio... See more

Company replied

Rated 5 out of 5 stars

I was contacted by Justin Brooks shortly after placing an inquiry regarding a flight from San Diego/Los Angeles to Tokyo. He sent me options from San Diego, Los Angeles and other Southern California... See more

Rated 5 out of 5 stars

Lucas Bauer from Fly Business was amazing in his responsiveness, creativity and understanding of our needs. He found significantly lower prices than I was finding anywhere else. He created cost saving... See more

Company replied

Rated 5 out of 5 stars

My itinerary, through no fault of FlyBusiness, had to change numerous times due to the Middle East situation and also Ebola. Jeff Green patiently dealt with the complexity of the flight options each... See more

Company replied


Company details

  1. Travel agent

Written by the company

🌟 Experience Luxury Travel with Fly Business! 🌟 Elevate your travel experience with Fly Business, the premier travel agency specializing in top-tier business class tickets. With a sterling reputation as a trusted industry leader, Fly Business is your gateway to unparalleled comfort, convenience, and class in the world of air travel. Imagine embarking on your journeys in the lap of luxury, where every detail is meticulously crafted to cater to your discerning tastes. Fly Business takes pride in curating seamless travel experiences that seamlessly blend opulence and efficiency. Whether you're a seasoned corporate traveler or a leisure enthusiast seeking the epitome of comfort, our expert team is dedicated to tailoring your itinerary to meet and exceed your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

846 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(846)

484 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

David made travelling the planet a…

David made travelling the planet a piece of cake, of the best delicious chocolate cake ever. Thank you for everything 🙏🏼

10 September 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Hi Louise, thank you for sharing this! We’re so glad David made your travel planning feel easy and enjoyable. He’ll truly appreciate your kind words.

Rated 5 out of 5 stars

Lucas was vey honest and informative

Lucas was vey honest , informative and hardworking. He doesn’t rest until he finds the best and most cost effective options. I am super pleased and will definitely recommend him to other friends and family and will use him again for my travels. 💙

17 September 2026
Fly Business logo

Reply from Fly Business

Hi Prarthana, thank you for sharing this! We’re glad Lucas worked hard to find the right options for you and made you feel confident throughout the process. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Katlyn did realy realy great job very…

Katlyn did realy realy great job very very good service will book again w them

18 September 2026
Fly Business logo

Reply from Fly Business

Thank you for sharing this! We’re glad Katlyn took great care of you and made the experience worth coming back for.

Rated 5 out of 5 stars

Best ever experience dealing with

I had an absolutely outstanding experience working with Fly Business, and I cannot say enough about the exceptional level of service I received from Addey Madison.
From the very beginning, Addey demonstrated a level of professionalism, responsiveness, patience, and genuine commitment to customer service that is extremely rare today. She did not simply book a ticket — she took the time to understand my travel needs, carefully explored the available options, and worked diligently to find the best possible itinerary.
What impressed me most was her dedication. Every question was answered promptly, every concern was handled thoughtfully, and throughout the entire process I felt that she was personally invested in making sure everything went smoothly. She made what can often be a complicated and stressful travel-planning process remarkably easy and worry-free.
I have dealt with many travel professionals over the years, but Addey’s customer service truly stands in a class of its own.
I would recommend Addey and Fly Business without hesitation to anyone looking for someone who will genuinely go above and beyond for their travel needs.

18 August 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Hi Asim, thank you for sharing such thoughtful feedback! We’re so glad Addey made the process feel easy, personal, and well cared for from start to finish. She’ll truly appreciate your kind words, and we’re grateful for your recommendation.

Rated 1 out of 5 stars

THE REPRESENTATIVE LIED AND ATTEMPTED TO RETAIN $2200.00+

I appreciate Fly.business not denying the fact that your representative, lied about UA only refunded $1708.00 instead of the $4070.00 for the cancelled flight. She sent 2 separate emails stating that $1708. was refunded attempting to retain $2200+. Although Fly.business offered a travel voucher, I don't feel comfortable doing business with a company that attempts to deceive its customers. I do not want a travel voucher from your company, I want you to refund the amount of the ticket that UA refunded to you..$4070.00. I would hope that in the future Fly.business would honor the Travel Protection package, not lie about refund amounts and not attempt to defraud the customer? I have filed complaints with the Department of Aviation and the Department of Transportation regarding Fly.Business business practices.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service and a good value for my business class tickets.

My customer service representative was Addey. She provided a great service - fast, efficient, professional. And the main thing of course was a good value for the business class tickets to Europe. I’ll use this agency again, and I highly recommend it. Thank you, Addey.

9 September 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Hi Yelena, thank you for sharing this! We’re glad Addey made the process quick and professional, and helped you find a great option for your Europe trip. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Jeff Green is great

Jeff Green is great. But he is above other agents. Other agents have made me feel like I was being scammed

17 September 2026
Fly Business logo

Reply from Fly Business

Hi Cathi, thank you for sharing your feedback! We’re glad Jeff made you feel comfortable and well taken care of.

Rated 5 out of 5 stars

Kennon is an excellent representative…

Kennon is an excellent representative and very helpful with information and options.

17 September 2026
Fly Business logo

Reply from Fly Business

Hi Denny, thank you for sharing this! We’re glad Kennon was helpful and gave you clear options to choose from.

Rated 4 out of 5 stars

The flexibility of the rep to respond…

The flexibility of the rep to respond to my request after a few changes

9 September 2026
Fly Business logo

Reply from Fly Business

Hi Oscar, thank you for sharing your feedback! We’re glad our representative stayed flexible and helped adjust things as your plans changed.

Rated 5 out of 5 stars

Geralt at Fly Business was Terrific

Geralt did a marvelous job of helping us find the right flights to Switzerland. He did research and then presented with several different options for our consideration. The one that we selected met all of the requirements that we had. He also helped identify and book the most spacious and comfortable seats on each of the four different aircraft we will be flying on.He became a trusted advisor because of his helpfulness and professionalism. When we fly in the future, especially to international locations, we will definitely look to him for help.

16 September 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Thank you for sharing this! We’re glad Geralt helped you find the right flights and made the process feel professional and easy to trust.

Rated 5 out of 5 stars

Hugo Roberts was great!

Hugo Roberts was very professional, very helpful and emailed me or called me back quickly each time I asked for different flights to be looked at. This was much better than other travel agents that I asked for help from and couldn't help me at all.

14 September 2026
Fly Business logo

Reply from Fly Business

Thank you, David! We’re glad Hugo was responsive and made the process easy for you. We truly appreciate your feedback and are happy he could help where others couldn’t.

Rated 5 out of 5 stars

No hope of getting Business Class seats.

I started looking at air fares for an international trip. I was hoping to get business class seats. They cost so much, I started looking at coach seats. I sent an inquiry to Fly Business and went to bed. The next day Lance called me for my trip information. Within a few hours he had an itinerary for my review. We made some changes and I have business class seats for the long international flights and coach for the short flights. All this for much less than the prices I saw on my search. Now I have Lance to help answer my questions while I go to an area of the world I've never been through.

12 September 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Thank you, Diane! We’re glad Lance was able to find a smart combination that worked well for your trip and budget. It’s great to know you also have someone you can rely on as you prepare for your journey.

Rated 5 out of 5 stars

Mario was great

Mario was great. He gave me options for the two trips I needed airline tickets. All of these options fit my schedule. He even went back to find if there was anything better. He also stayed on the phone and talked me through filling out forms and offered to fill out some of the information himself. Mario's communication skills are excellent.

10 August 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Hi Sandra, thank you for sharing this! We’re glad Mario took the time to compare options for both trips and stayed with you through the booking details. It’s great to hear his support made the process easier.

Rated 5 out of 5 stars

This is the first time I'm using Fly Business

This is the first time I'm using Fly Business. I have flown with the same airlines from AMS to LAX for the past 20 years. I am now trying a different airline which my agent Greg was able to find. The Business Class is much more reasonably priced. This will be the first time I have made my reservation thru an agent. Greg was very helpful and accommodating and if all works out, I will certainly use him again!

11 September 2026
Fly Business logo

Reply from Fly Business

Hi Judi, thank you for sharing this! We’re glad Greg helped you find a new option that worked better for your trip. We hope everything goes smoothly and would be happy to help again.

Rated 5 out of 5 stars

George took my information &…

George took my information & coordinated flights for my step daughter & I who are in different parts of the country, going to Europe.

It was great, very efficient & quickly done. I highly recommend the company.

2 September 2026
Fly Business logo

Reply from Fly Business

Hi Barbara, thank you for sharing this! We’re glad George helped coordinate everything smoothly for both of you and made the Europe trip planning quick and easy.

Rated 5 out of 5 stars

Dan Nelson did an excellent job of…

Dan Nelson did an excellent job of finding convenient flights for the best price.

11 September 2026
Fly Business logo

Reply from Fly Business

Hi Leonard, thank you for sharing this! We’re happy Dan was able to make the search easier and help you get flights that felt right for your plans.

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