I placed an order for several items for Christmas presents. The main item I ordered was in stock, but as they dispatched the order without it and told me it was then unavailable. It really... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good selection of products, however, why can I order a ceramic bowl but not a cushion to be delivered to UK, says not allowed due to sharp parts, what sharp parts? And then there was a small jewellery... See more
Great range of products and priced were good. I shop regularly here for myself and other members of my family. Ease of ordering online is great. Sometimes the items feel like they take a while to arri... See more
Ordered several small individual items to make a bespoke Christmas jewellery advent calendar for my daughter. The items were so lovely and really well priced and I will definitely buy from here again.... See more
Company details
Written by the company
Halløj! We are a Danish brand with stores all over the world. We salute diversity and work tirelessly towards ambitious sustainability targets. We are bold and adventurous and believe in living life to the full. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.
Contact info
Copenhagen, United Kingdom
- flyingtiger.com
3.0
Average
1k reviews
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Disengenous
I saw a deal for a christmas ornament so I bought 40 to sell on for more, the company has the right to refuse sale if it was a mistake or they misold to many, no problem.
My review was the way they do this, they took 3 weeks before refunding and then telling me sorry it was a technical error and to re-order.
clearly I can't reorder as its gone now.
as I said a mis-price doesn't have the be given and I didn't care, however what I do care about is first holding money for weeks, and second then lying about it.
I tried to express my concerns that this was poor behavior and was really not warranted, but they just ignored.
Are you going to order and get your stuff?... most likely
are they a company you should trust.. on my expierence likely not.
I think the low stars on here says it all.
advice to flying tiger, don't lie, be honest nobody cares.
10 April 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Lewis,
Thank you for taking the time to share your feedback regarding your recent experience with our webshop. We sincerely apologise for the inconvenience caused by the cancellation of your order due to a technical issue.
Please be assured that the cancellation of your order and the refund were processed from our side and if there are any issues with receiving your fund, we kindly ask you to reach out to your bank for further assistance.
We are addressing this issue and doing everything possible to make sure we prevent this from happening again.
We are truly sorry for the time it took to resolve this matter and for any disappointment this may have caused. We appreciate your understanding and hope to have the opportunity to serve you again soon at Flying Tiger Copenhagen.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Thnkyou!Thnkyou!Thnkyou!Thnkyou!Thnkyou!
15 April 2023
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Rebecca,
Thank you so much for taking the time to share your positive experience! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
I spent £75 on my grandchildren’s…
I spent £75 on my grandchildren’s Easter hunt presents at the Putney store last week. . A reel of Sellotape I bought, when opened, did not function, and the metal serrated edge fell off. I returned to the store where the shop assistant agreed it was defective, agreed that it had been bought at her shop, but said it was company policy there unless I had a receipt I could not have a replacement item. I did not have a receipt, and so she refused to help me. The shopper standing behind me said that she would walk out of the store in solidarity without purchasing the items she had picked up. She also spoke to a person just outside the shop and recommended that they should not come in because of such poor customer service. No wonder the trust pilot scores are so low.
1 April 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Hi Gordon,
Thank you for taking the time to send in your feedback. We're really sorry to hear about your experience in our Putney store as this is not the experience we want any of our customers to have.
We aim to create a welcoming and friendly environment for all of our customers and our staff are all trained in making sure this is provided at all times. The store team should have offered you an exchange to the same value without a receipt and we apologise that this did not happen at the time. Please log an enquiry form via our website at https://flyingtiger.com/en-gb/pages/enquiry-form and a member of our online support team will issue you a remote refund for the sellotape.
We hope we can welcome you back again soon for the true Flying Tiger Copenhagen experience everyone should have and remember. Once again, please accept our apologies and we are doing what we can to make sure this does not happen again.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
recommended
I'm always happy with purchases from Tiger, both online and in store. their products are unique, funny and affordable. delivery times are standard, and in case of problems the customer service is ready to help as quickly as possible.
22 March 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Andrea ,
Thank you so much for taking the time to share your positive experience with our products! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
too long to delivery the orders
too long to delivery the orders. I am still waiting and no information shown on the currier tracking number and no info from you as well.
I bought online because i had a pleasure experienced last year with only 3 days to get my order.
22 March 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Claudia,
Thank you for taking the time to share your experience. We are sorry to hear that your package did not arrive as anticipated.
According to our records, your package was successfully delivered on March 23. This falls within the 5 working days estimated delivery time frame for Denmark, as outlined in our shipping policy.
For future reference, you can access detailed shipping information, including delivery estimates, by visiting the FAQ section on our website.
We appreciate your understanding and hope to see you again soon!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Extremely poor service
I’ve shopped with FTC for years and always really loved their stuff.
However, I made an online order which was then cancelled 13 days later after I gave my full address and some of the products I purchased are no longer in stock.
They claim to have not been able to process it despite not having my correct delivery address. However I sent them the full address and I have had an order sent to my address before.
There was no attempt to rectify this other than free shipping for my next order which I now won’t be placing because of this poor service.
I asked to make a complaint and was essentially told I won’t be getting my order. The person who responded was polite and clear though.
Whole experience has put me off from buying from FTC in the future, which is really a shame.
20 March 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Louise,
We are truly sorry to hear about the negative experience you encountered with your order from our webshop. We sincerely apologize for the technical issues and the delay in resolving them. Your satisfaction is extremely important to us, and we regret any inconvenience this may have caused you.
Please be assured that we are taking steps to ensure that such issues do not occur in the future. We value your feedback and hope you will consider giving us another opportunity to serve you better in the future. Thank you for your understanding and patience.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Good online customer service
I made a purchase of multiple items for gifts, value was around £40, delivery as stated on the website, 5-7 days. I wanted to return my order, there is no obvious way to do this on the website so I contacted customer services by email. The response took about 24 hours but from there the response rate was very quick and once they understood my request the resolution was very satisfactory and my refund was processed same day,
20 March 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Charlie,
Thank you so much for taking the time to share your positive experience! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
The customer service in online support…
The customer service in online support it was great. In less than 24 hours my issue was efficiently resolved.
And I also recommend the brand for its variety, quality of products and the affordable prices.
20 March 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Hélia,
Thank you so much for taking the time to share your positive experience with our products and webshop! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Love this shop!!
Staff in store are always lovely and friendly, love the range of products. Ordered online and had something break in the post (it was well packaged and protected) and was able to get a refund super easily. Highly recommend.
5 March 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Emma G,
Thank you so much for leaving us a 5-star review on Trustpilot! We're thrilled to hear that you've had consistently positive experiences with our team in-store and with our wide range of products. Our staff will be delighted to know that their friendliness and helpfulness have made a lasting impression.
We're also glad to hear that, despite the unfortunate incident with your online order, the refund process was smooth and hassle-free. It's important to us that our customers feel supported, even when things don't go as planned.
We greatly appreciate your recommendation and are looking forward to welcoming you again, whether it's online or in-store. Thank you for your trust in us and for taking the time to share your feedback.
Warm regards,
Flying Tiger Copenhagen Customer Service Team
Online Service
Great customer service in online support, super quick and efficient to respond.
I recommend that if you have any questions, just send them an email and they'll answer them perfectly.
28 February 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Cait,
Thank you so much for taking the time to share your positive experience! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
One member of staff can cause a bad impression on the business.
I love this shop. Don't get to visit one as much as I would like. When I say I love it, I mean the products. I would give the products 5. Sadly my experience at Bromley on Tuesday morning didn't make me want to visit again. Male and female in there. Make I can't say nothing about as he wasn't near me. The female by the self service miserable. I don't expect much as I served myself but she paid no attention and no smile. I said by bye and got nothing. Nope, nothing in-fact she may of forgot even customers was even there. She may need to be reminded basic awareness and customer service goes along away.
27 February 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Aj,
Thank you for getting in touch with us and for taking the time to send in your feedback. We're really sorry to hear about your experience in our Bromley store as this is not the experience we want any of our customers to have.
We aim to create a welcoming and friendly environment for all of our customers and our staff are all trained in making sure this is provided at all times. We have passed this onto the District Manager to look into and to ensure the whole team are up to date with our customer service standards.
We hope we can welcome you back again soon for the true Flying Tiger Copenhagen experience everyone should have and remember. Once again, please accept our apologies and we are doing what we can to make sure this does not happen again.
Kind regards,
Flying Tiger Copenhagen Customer Service Team
Amazing staff
Amazing staff.
Tiger Copenhagen Eurovea has an amazing employee, Patrícia. She spreads smiles, has a pleasant effect on people, and I left there with a smile on my face. She made my day. Well thank you!
23 February 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Patrícia,
Thank you so much for taking the time to share your positive experience with us. We are happy to hear that our colleague was able to make your visit memorable. We truly appreciate your kind words and we will make sure to pass your feedback on to the store.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Great for little gifts
Such a cute store and great for little gifts when youre in a pinch, can always count on them having something. 😊
21 February 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Harriet,
Thank you so much for taking the time to share your positive experience with our products! Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Flying Tiger's a winner imho
I've used FT online for several years and haven't had any problems whatsoever. COOL stuff, easy ordering, good prices, amazing sales, reasonable shipping..why are the ratings so low? Their quirky products are high quality and reasonably priced, perfect for little gifts and RAKs. I just wish there was a store near me.
20 February 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Kimberley,
Thank you so much for taking the time to share your positive experience with our webshop. Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Super Christmas Shopping Experience
Fabulous online shopping experience all over the Christmas shopping period and sales in January. Orders were on time beautifully and sensitively packaged and in some cases of a much higher quality than I expected. I went back to your site again and again for decorations for presents and stocking fillers. Here I am revisiting for lovely autumn items !
9 December 2023
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Julia,
Thank you so much for taking the time to share your positive experience with our webshop. Your feedback is truly appreciated, as we continue our efforts in making the shopping experience even more enjoyable for all our customers.
We hope to see you soon again!
Sincerely,
Flying Tiger Copenhagen Customer Service Team
Rude security personnel
deeply disappointed and frustrated with the treatment my family and I received at your ILAC Centre branch in Dublin on Saturday, February 17th. My two children, aged 17 and 6, and I have been regular customers of Flying Tiger, often visiting on Saturdays for a browse and to pick up small toys for my youngest.
On this particular visit, we were greeted with hostility by a security guard upon entering the store. Despite explaining that we would not be drinking our coffees that we were holding inside and that it was common practice for us to bring our drinks while browsing, the security guard rudely demanded that we leave immediately. His behavior was not only unwarranted but also extremely distressing for my 6-year-old son, who has autism, ADHD, and struggles with rejection sensitive dysphoria. His day was ruined, and he went to bed that evening still upset, feeling as though he had done something wrong.
After leaving your ILAC Centre branch, we visited another Flying Tiger branch in the GPO Arcade with our coffees and encountered no issues whatsoever. This inconsistency in policy enforcement between branches is confusing and concerning. Upon contacting the ILAC Centre store to speak with a manager, I was informed that the no coffee policy applies to all branches. However, the manner in which the security guard handled the situation was unacceptable. It is evident that this individual's behavior not only reflects poorly on Flying Tiger but also has the potential to drive away loyal customers.
you should reevaluate your policies and ensure that all staff, including contracted security personnel, are trained to handle situations with courtesy and respect. No customer should be made to feel embarrassed or unwelcome while patronizing your establishment.
17 February 2024
Unprompted review
Scammers
Scammers! I contacted them about not receiving an order after 4 weeks and received an email saying that my parcel was in transit but couldn’t be traced. I waited another two weeks before requesting a refund to find they had blocked my emails! DO NOT BUY FROM THESE THIEVES!
6 February 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Laura,
We are very sorry to hear you have not received your package and we apologize for any inconvenience it may have caused.
Could we please ask you to share your order number here, or please submit a new inquiry through our webshop's contact form. Once we have your order details, our customer service team will be in touch with you within 1 working day to find the best solution for your case.
Once again, we apologize for any inconvenience caused.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
A scam! Avoid!
I made a massive mistake and did not read the multiple negative reviews before putting in an order of over £100. They have essentially stolen my money. 10 days after purchase the tracking still says "with sender". Twice we emailed them and twice they just closed the case. First we realised this is coming from somewhere in Europe , second time they claimed they were dealing with strikes. Both times refused to provide European tracking so they clearly lied this was shipped in the first place. Refused to refund unless the items actually eventually arrived, we refuse to take them from the courier and then they receive them back in Germany or France...as they themselves did not know where these are being shipped from?!?! Honestly this scam of a nasty company is simply disgusting. We are now reporting them to the Retail Ombudsman and Trading Standards. Opening a case with the bank and will be reviewing across social media. They are disgraceful scammers and should shut down this online shop. Avoid! Avoid! Avoid!
28 January 2024
Unprompted review
Reply from Flying Tiger Copenhagen
Dear InsO,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the confusion regarding the tracking information of your package. Rest assured, we are actively working to enhance the clarity of the tracking details to improve your experience. Your input is invaluable in this effort.
We have confirmed through our system that your package has arrived at the local carrier in the UK. Our customer service team is already in touch with you to assist in finding the most suitable solution for your situation.
We want to extend our apologies once again for any inconvenience the delivery delay of your package may have caused. Your understanding and patience in this matter are greatly appreciated.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
never Again
My girlfriend bought me something from this shop in Copenhagen. As she arrived here in Germany there was a piece missing in the package. I wrote several times to the shop and in short words, they don’t give a damn about this problem. Keep our money, I will never buy something there. Sad!
20 October 2023
Unprompted review
Awful Online Shopping
I bought some items for Christmas, and one arrived broken, which I was not surprised about as it was very poorly packaged for a glass Christmas Bauble... I was refunded for the item that was broken, however, it should not have even happened in the first place! By poorly packaged, the box it was put in was far too large for the items within it. This has nothing to do with environmental concerns, if anything, there was excess packaging which I would call wasteful...
15 December 2023
Unprompted review
Reply from Flying Tiger Copenhagen
Dear Robert,
We are sorry to hear that one of the Christmas baubles arrived damaged.
Due to environmental concerns, we are trying to minimize the use of plastic during packaging and wrap our items in recycled paper instead. Unfortunately, this may in some cases result in damages.
We understand your frustration and sincerely apologize for any inconvenience caused. To limit such incidents in the future, we are already working on optimizing the process and hope to implement new solutions soon.
Sincerely,
Flying Tiger Copenhagen Customer Service Team
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